In a world filled with tension and misunderstanding, communication has never been more important. In this episode, Brian Buffini interviews Jefferson Fisher, a trial attorney, podcast host and communications expert, who shares some of the techniques and mindset practices outlined in his new bestselling book, The Next Conversation: Argue Less, Talk More. Whether you’re leading a team, having difficult conversations at home, or navigating high-stakes situations, Jefferson’s thoughtful and practical insights will help you speak with empathy, clarity, and confidence. 

YOU WILL LEARN: 

• The framework you can use prior to having a difficult conversation, leading to your desired outcome.   

• How curiosity and asking questions leads to clarity and better outcomes.  

• Assertiveness techniques that help you feel confident and take control of stressful conversations.    

MENTIONED IN THIS EPISODE: 

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The Next Conversation: Argue Less, Talk More by Jefferson Fisher  

NOTEWORTHY QUOTES FROM THIS EPISODE: 

“When you get curious, when you slow down and use questions to your benefit, you're going to be one that's the people are going to go to in moments of chaos.” — Jefferson Fisher   

“Confidence is not something you have before a conversation. Confidence is the outcome. It's the consequence.” — Jefferson Fisher 

“When somebody asks you a question, take some time before you respond. Let your breath be the first word that you say.” — Jefferson Fisher 

"When you set out to win an argument, what's most likely to happen is you will eventually lose the relationship.” — Jefferson Fisher 

"If you do not set a goal, then the other person will set the goal for you. They will start to decide why you're talking to them, what you need.” — Jefferson Fisher  

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