Understand the financial benefits of effective training for  Service Advisors and Customer Service Reps and the importance of networking and collaboration.

November 9 - 10, 2024 in Detroit/Novi, MI

Learn more at serviceadvisortraining.com

Show Notes

Carm emphasizes the need for shop owners to participate in training alongside their customer service representatives. Networking Benefits (00:04:22)

Highlighting the extensive experience of the trainers and their practical knowledge in customer service.

Discussion on the financial benefits of effective customer service and training for shop owners.

Bill shares a success story of a technician who transitioned to a service advisor role and excelled.

Jerry talks about the importance of transparency and ethical practices in customer service.

Discussion on effective hiring practices for customer service representatives based on personality traits.

Announcement of the live service advisor training event scheduled for November 9th and 10th in Detroit.

Emphasizes the importance of educating customers about their vehicle issues for better service.

Highlights the significance of following up with customers to encourage repeat visits.

Stresses that training should include anyone who interacts with customers, not just CSRs.

Discusses the importance of tracking opportunity calls to measure conversion rates effectively.

Mentions the benefits of using technology to analyze customer interactions and improve service.

Explores how phone answering issues can be mistaken for marketing problems.

Encourages business owners to evolve with industry changes and invest in staff training.

Discusses difficulties in communicating effectively with staff and the importance of peer learning.The Value of Training (00:31:53)

Argues that investing in training can sustain or even improve business revenue.

Emphasizes the responsibility of leaders to properly train staff for their roles.

Explains the drive behind the coaches to organize training sessions for struggling clients.

Emphasis on the joy of witnessing others' success and mentorship in the industry.

Addressing confusion in training and providing guidance to help shop owners move forward.

Discussion on the impact of trained salespeople on business success and owner satisfaction.

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