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What does it take to transform a family run business into a thriving estate agency while balancing life as a parent? In this episode, we sit down with Sarah Driscoll, who made the leap from a career in quantity surveying and construction management to leading M&M Estates in Gravesend. Sarah shares how she shifted her mindset from working in the business to working on it, creating a sustainable model for growth that isn’t about chasing rapid expansion but about building a business that truly works for her and her team.

At the heart of Sarah’s journey is the power of trust, delegation, and empowering a team to operate independently. She opens up about the transition from employee to owner, the role her mother has played in maintaining business operations, and how she’s developed a structure that allows the agency to thrive even in her absence. For business owners looking to grow without burning out, Sarah offers a masterclass in strategic leadership, financial decision-making, and the importance of creating a strong team culture.

Communication and personal branding play a huge role in standing out in the property industry, and Sarah has mastered both. She shares her insights on building meaningful client relationships, making her agency memorable in a crowded market, and using leadership by example to refine customer service. Her approach to coaching and mentoring within her business highlights the importance of constructive conversations, problem solving, and continuous improvement, all of which contribute to a strong reputation and long term success.

Join hosts Mark and Rob as they dive into Sarah’s story, one of transformation, leadership, and building a business that works for you, not the other way around.

Discover where you are in your The Estate Agency Business Journey Today!

Answer 26 questions and we’ll show you where you are and how to move forward.

Take our Estate Agent Business Journey Profiler to gain valuable insights on the proven path towards the business of your dreams.

Take The Profiler

Have you ever found yourself wishing that all of your Estate Agency technology was connected in one place?

Iceberg Digital provide the UK's most innovative Estate Agencies with their technology including Lifesycle, the worlds-first estate agency software that combines traditional Estate Agency CRM and marketing software in one platform.

Neuron, offers AI-based websites that put the right message in front of prospects, and Uzair, the industry's number one AI assistant built specifically for the Estate Agency industry, helps you perform long-winded tasks in seconds, making you more productive with your time.

Estate Agency X is a part of Iceberg Digital. Click here to explore more


Discover where you are in your The Estate Agency Business Journey Today!

Answer 26 questions and we’ll show you where you are and how to move forward.

Take our Estate Agent Business Journey Profiler to gain valuable insights on the proven path towards the business of your dreams.

Try It Now