Communication is crucial when transitioning patients to the subscription model. We inform our patients of changes through email blasts, text messages, and phone calls, providing a 60-day, 45-day, and 30-day notice. This approach ensures that patients are well-informed about the transition and understand the benefits of the subscription model.

No-shows are managed through clear contractual terms, requiring patients to confirm cancellations via email, ensuring proper documentation. We do not charge extra for rescheduling. However, if rescheduling becomes a chronic issue, we may pause the subscription and require payment for the next visit. This policy helps maintain accountability and ensures that our schedule runs smoothly.

Our subscription model is designed to ensure that patients receive their medications and treatments without interruption. By maintaining high standards of care and avoiding the hassle of chasing down payments, we can focus on providing the best possible care for our patients. This model not only benefits our practice but also enhances the overall patient experience.

Welcome to The Spinoso Podcast hosted by CEO, doctor, comic book geek, and car guy, Alex Spinoso. I help people and companies grow - especially in the medical business. While my experience and expertise is in scaling all types of medical businesses to 7, 8, 9-figures or more, I can be a mentor to anyone who wants to take ownership of their lives, become a better leader at home and at work, and overcome any obstacle that stands in their way.

(0:00) - Intro

(1:36) - Pellets

(4:32) - Brick and mortar

(6:38) - How we deal with no-shows

(8:15) - Should I send the meds?

(9:26) - Rescheduling at a charge

(10:05) - Conclusion

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