In today’s Service Drive Revolution, Chris and coach Christian go over the best practices you can incorporate into your morning routine. This is the morning routine of a millionaire service advisor and there are 9 tips that will solidify your leadership skills on the service drive. These morning routine rituals should set everyone up for a successful day and with practice, service advisors will be able to accomplish a lot around the dealership. Waking up in the morning is hard in itself, however, Chris explains why it’s so important to get to the dealership early in the morning. 

How early do you wake up in the morning? Comment down below! 

Got a question? Call us at 1-833-3-ASK-SDR 

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt 

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt 

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt 

Strategy specialists and training available, just click the links below: 

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 
2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule 

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In today’s drive by, Chris and Coach Christian talk about repair authorizations and diagnosis. This is a heavily debated topic inside the automotive industry, specifically the dealership world, and Service Advisors are just divided on what to do. Chris talks about how we can build customer trust when we give them the right service they are looking for. Figuring out what to say to your customers is the most important step in giving them the correct services they are looking for. As Service Advisors, Chris has his own opinions on selling diagnosis and getting repair authorizations, we want to know where you stand in this conversation. 

Are you the one getting repair authorizations or selling diagnosis? 

Got a question? Call us at 1-833-3-ASK-SDR  

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt 

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt 

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt 

Strategy specialists and training available, just click the links below: 

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 
2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule 

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Do you think you’re average? Let us know in the comments below! 

Got a question? Call us at 1-833-3-ASK-SDR  

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt 

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt 

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt 

Strategy specialists and training available, just click the links below: 

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc
   1. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule 
   
   

   Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

   
   

What questions do you believe Service Advisors should be asking? Let us know in the comments! 

Got a question? Call us at 1-833-3-ASK-SDR  

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt 

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt 

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt 

Strategy specialists and training available, just click the links below: 

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 
2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule 

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

What should you look out for when interviewing for different dealerships? 

Read the full blog here:  https://chriscollinsinc.com/sdr/are-evs-the-future-of-the-industry/

Got a question? Call us at 1-833-3-ASK-SDR 

Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt 

Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt 

Learn more about our OnDemand Training - http://bit.ly/SDROnDemandTrainingyt 

Strategy specialists and training available, just click the links below: 

1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc 
2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule 

Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

I don’t know what it is with Electric Vehicles but everyone has their own opinions on the future of its impact. My poll on LinkedIn asked people if they would purchase an Electric Car and to my surprise, more than half of the people who commented were quick to reject it.

Of course people are entitled to their own opinions, however, when pondering upon the question of, “Are EVs the Future OR the End”, we should take it for what it is and adapt to the changes.

I believe that it is now the time to pose questions about:

-How are people in apartments going to charge their vehicles?
-How can we make navigating to charging stations easy for drivers?
-How should we approach this overall problem with lack of infrastructure?

I really enjoyed reading all your comments about electric cars and it makes me so happy that Service Drive Revolution is back in action!

On this week’s episode of Service Drive Revolution, Chris shares his recent experience buying a new car. Unfortunately, it wasn’t much different than when he bought his first new car over 30 years ago!

He asks the question, “Why isn’t anyone talking about this?”…..Why isn’t the whole automotive industry worried about the impact their lack of innovation and disinterest in customer-centric service is having on the way the general public sees it! At one point, after way too much back and forth with the salesperson, Chris decides to just buy a Tesla. Why? Because after just 5 clicks and a down payment, the car is delivered directly to you!
That reality becomes a dream when he finds out they are on backorder for a year!

Does Chris finally buy a car? What are his ideas to fix the mess the industry has got itself into? Listen in and find out the answers to these questions and more on this week’s Service Drive Revolution.

Today on the big show, things heat up as Chris gets passionate about the industry problem surrounding diagnostic fees and how they affect our customers. He mentions the LinkedIn post he made about the need to approach diagnostics from a different perspective, and the conversation lit a fuse with industry employees all over the country.

“It’s not just your job to ADVISE, it’s your job to tell the truth”, Chris continues as he discusses how problematic it is to assume how the customer is going to spend their money, which is proven in some of the comments on his post. Chris and Christian have a lot to say on this topic that they are clearly passionate about, so make sure you stick around! This, and much more on Service Drive Revolutiooooooooooon!

Today on the big show, we get to hear from the one and only Michael Levine, best-selling author and humorist. He shares his enlightening opinion on how the customer service industry is doing a disservice to its customer base, through lack of effort and short-sightedness. He talks about his top 10 businesses that he thinks are the WORST at taking care of their customers, and has aptly named the list the "Broken Window Awards 2021". We go through part of the list and you might be surprised to see which businesses made it to the top of the list. To hear the list and learn how to stay OFF it, tune in now!

https://www.amazon.com/Management-Leadership-Business-Investing-Books/b?ie=UTF8&node=2675

Today on the show, we answer a call-in question from a service advisor who is still learning the ropes. Today's question centers around how to handle customer objections when it comes to the pricing differences between OEM and aftermarket parts, and why it's important to help the customer understand the value of OEM. To learn the tried and true SDR trick on how to save money on OEM parts, make sure you listen up!