On today's drive-by, Chris and Christian answer a call-in question from Peter, roles get reversed as Chris tells a joke instead of Christian, and the team discusses the importance of positive customer experiences and how it impacts CSI.

Peter is concerned about his overall CSI score being unfairly affected at work so Chris uses this as an opportunity to teach Peter and the audience that CSI scores are 100% in the control of the advisors, even if there are other seemingly uncontrollable factors at play. Chris expands his reasoning and explains that the biggest positive impact on CSI is focusing on building lasting customer rapport, knowing your customer base, and building trust with them as well. It's all about "petting the dog"! You don't want to miss this, so make sure you tune in!

Welcome to another electric episode of Service Drive Revolution! On today’s episode, Chris and Christian start preparing and motivating everyone for the upcoming tire season, they answer an email from a concerned parts representative and they remind everyone that Top Dog 2021 is coming up on October 21st - 23rd here in Los Angeles!

Dylan from parts writes into the show, asking why the parts department ends up being the “scapegoat” for a lot of fixed op dealer’s shortcomings. Chris answers in a tough-love kind of way and clarifies that the parts department is highly valued, and any teasing on the show or otherwise is in jest. Chris then shares a personal story that relates to the question and he also announces a hidden surprise that is only available to those who listen in.

The conversation shifts towards the upcoming tire season and Chris and Christian discuss how getting prepared for tire season when it’s already here, is too late. Now is the time to start ramping up storage options, tire inventory, prepping your technicians and more. There’s no such thing as being “too prepared”, so get excited for this tire season, because we can feel that it will be one of the best ones yet! This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!

On today’s drive-by episode, Jesse from Maine calls in to ask about “team flat rate” pay for technicians and if it’s beneficial to implement this pay structure in his new shop. Chris explains that team flat rate, which is actually called "pooled hours”, has good intentions but it usually ends up decreasing productivity for the shop.

Chris shares a personal experience on how these kinds of pay plans negatively affected him as an advisor, Christian gets the wind taken out of his sails in regards to his regularly scheduled jokes, and the two also chat about the importance of fantasy football. Not really, but there is football talk in this drive-by, so make sure you tune in!

On today's episode, Chris and Christian give out all the details on The Top Dog 2021 event that is just around the corner! Top Dog is the biggest event of its kind in the world, and it’s packed with speakers and entertainment that will leave your head spinning. This year, we have an incredible lineup of speakers, including Robert Cialdini and Chase Hughes, and it takes place right here in Los Angeles from October 21-23. We also have some of the world's best service managers in attendance, and they will be competing for the top prize - Chris' own Jeep Gladiator - so don't miss out on all the fun.

Then, Matt Thoraldson, owner of Mad Muscle Garage, stops by to give his two cents on human behavior. He shares his experience on how he chose to motivate an underperforming employee, rather than fire him. His story is compelling and will inspire you to take a page out of his book. Matt's story is a great example of how a shop dealt with a difficult situation that could have ended poorly for both parties, but instead he turned it into something positive for everyone involved. Stay tuned to hear more!

On today’s drive-by episode, Chris and Christian get excited about Top Dog 2021 (which is right around the corner, by the way!) and they answer a call-in question by shedding light on the most well-known misconceptions around flat rate. This conversation really digs deep into the “science” and numbers behind flat rate and why it works, not only for fixed ops dealers, but for the heavy truck industry as well. Our dynamic duo brings a fresh perspective on the correlation between flat rate, the level of accountability of technicians and how it affects comebacks, and they educate their listeners on how hourly pay can actually lower technician productivity. It’s time to dissect the culture surrounding flat rate vs. hourly pay for technicians and why it has been heavily debated for years, so if you are ready to have your mind blown, get a pen or pencil ready and listen in! You don’t want to miss this.

On today’s episode, Chase Hughes, best-selling author, intelligence trainer and military veteran, sits down with Chris and Christian to further the conversation surrounding human behavior and psychology and how it influences our decisions as consumers. He digs into his past as a veteran and intelligence trainer, and shares how he was never naturally adept at reading people, and that it took years of studying and experience to get to the point where he is now; a master of behavioral profiling & psychological intelligence. 

The team discusses the new sales training program that Chris and Chase are collaborating on, Chris and Christian get shocking news from Chase surrounding a bad experience with Hall & Oates, and everyone gets hyped up to see Chase at Top Dog 2021! This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!

This week's episode is jam-packed full of great advice, terrible jokes and exciting announcements of upcoming events from the team at Chris Collins. Chris and Mia answer a call-in question about express lanes, and they discuss the logistics behind express lanes and how they are costing your dealership money. Chris delves into how the existing structure of express lanes is great for customers in theory, but is not being executed properly behind the scenes.

Service manager and connoisseur of optimism, Dan Beakey, makes a quick pit stop on the show to further the discussion surrounding the national technician shortage, and he and Chris debate on if technician wages are a contributing factor to the shortage. Stay tuned to hear more advice from Chris, along with some exciting news about TopDog 2021.

This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!

On today’s episode, Dr. Robert Cialdini, author of “Influence: the Psychology of Persuasion” and “Pre-suasion”, takes us through his journey of discovering his passion for understanding human behavior, and how to harness the power of influence to positively affect ourselves and those around us. He sits down with Chris and breaks down what to expect from him as a speaker at this year’s Top Dog event in LA, including the discussion around the 6 universal principles of influence, and how dealership service departments need to implement these principles to achieve greatness. Chris and Dr. Cialdini get excited about Dr. Cialdini’s book, “The Small Big”, co-written with Steve Martin and Noah J. Goldstein, which uncovers the endless possibilities of making the biggest changes with the smallest of actions, in combination with the 6 universal principles of influence. Make sure you stay tuned, because Dr. Cialdini shares a story with a powerful secret, so we know you won’t want to miss it.

Want to hear more from Dr. Cialdini on the Power of Persuasion? Visit www.chriscollinsinc.com/topdog2021 to get your tickets to this year’s Top Dog Event, and we’ll see you there!

On today's episode, Chris and TikTok star, Mia Griggs, discuss Mia's ongoing attempt to permanently replace Christian on the show, along with chatting about how to keep boring flights exciting and fresh. They talk about some of the biggest upcoming events at Chris Collins Inc., including Top Dog 2021, Mia's nearly-completed BDC training program, and more.

Chris and Mia then sit down with Stepen Mason, Director of Operations at Keffer Automotive Group. Stephen shares an incredibly raw and vulnerable story about one of the hardest lessons he learned in his automotive career so far, which helped him change his perspective on leadership, communication and respect at the workplace. This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!

To register for Top Dog 2021, please visit chriscollinsinc.com/service-manager-challenge

We will see you there!

Got a question? Call us at 1-833-3-ASK-SDR

This week on Service Drive Revolution, Coach Christian is back from his road-trip and he’s here to tell us all about the trials and joys of his RV trip. Chris talks about his goal while creating training and the entertainment quality it must have to draw in younger generations. Impactful training needs to be done in a way that grabs the audience’s attention right out of the gate. People are tired of staring at talking heads and consultants telling them all the things that need to be done, but not HOW to do them. 

LeeAnn Radonski, District Manager for DigniFi, an alternative financing option for car repairs, joins Chris and Coach Christian Lafferty on this week’s episode to discuss the benefits to offering customers alternative purchasing options at the time of write-up. Providing options creates an incredible retention tool for businesses and increases customer loyalty with a brand. The way of the future is allowing customers to decide how they will finance their purchases. This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!