On the big show today, "Service Manager Challenge" winner Amanda Hayslett, joins us to share her story on how she improved her store's already profitable numbers, which gave her the title of "WINNER!" for this year's Top Dog "Service Manager Challenge". Through grit, tenacity and hard life lessons, Amanda made a name for herself as one of the youngest service managers of her time and proved her worth with her stellar numbers. This story is truly one for the books, so make sure you pay attention to be inspired!

On today’s drive-by, our dynamic duo discusses the struggles of post-pandemic issues by tackling a call-in question. After a killer joke from Christian, Chris answers the question by thinking outside the box and not looking at the most obvious answer. To learn more about how to supplement low traffic with higher customer pay tickets, listen close! This, and much more on this week’s drive-by.

Today on the big show, we interviewed two of our You vs. You Service Manager Challenge finalists to discover what it takes to reach the top! You won’t want to skip this episode, because Chris and Casey break down the exact strategies they used to boost their net to gross, ELR, and CSI scores in under 90 days! Make sure you stick around to be inspired! This, and so much more on Service Drive Revolutiooooon!!

On today’s drive by, we get two really great call in questions from our audience. Our first question comes from a parts manager, who is concerned for the morale between the parts department and the service department. Chris shares his wisdom about how being likable is 100% within our control, and that building and strengthening morale requires taking initiative on getting to know your team.

Our second caller shares his story about how he is hoping to find his true career path later in life. Chris continues the theme around being likable and taking initiative, and shares some unconventional advice that will give the caller an edge when switching industries. If you are looking for a career advice or general business advice, this is the drive-by for you!

Today on the big show, one of our Service Manager Challenge finalists opens up and shares his journey on how he improved his service drive’s numbers exponentially over the last year through tenacity, faith and hard work. Roger captivates us with his fantastic storytelling and paints a picture on how he not only improved his service drive, but how he improved other department’s performance as well.

Then the conversation turns vulnerable, and Chris and Roger bond over experiences around their childhoods and how it shaped them into the leaders that they are today. This episode is not only inspiring in regards to the amount of personal effort and hard work that was put into this contest, but also about the staggering improvements in ELR, net vs. gross profits, and more. Make sure you stick around to be inspired! This, and so much more on Service Drive Revolutiooooon!!

We’ve got another double-header, pun-filled driveby for you today! Chris and Christian answer two call-in questions centered around taking initiative; one of which continues the conversation around the ineffectiveness of express lanes. Our first caller asks for advice regarding scheduling for the express lane and Chris answers the question by encouraging the audience to break the status quo and move away from traditional, separated express lanes. Although having an express lane could seem more convenient for the customer, integrating express into the flow of the main shop will benefit everyone.

The next caller, James, keeps their question pretty simple and asks when it’s appropriate to ask for a raise. Although Chris didn’t have a plethora of information from James in regards to what they do or what their pay plan is, Chris responds with a piece of advice that works universally: “You make exactly what you are worth”. It’s once again about taking initiative and not waiting around to get permission to earn what you are worth and what you deserve. Stick around for more advice from our dynamic duo!

On today's double-header drive-by, we get two questions from our listeners that make us think outside the box. Travis calls in with concerns regarding a toxic work environment and management’s struggle with rectifying the issue. Chris helps Travis approach the problem from an unconventional perspective, while Christian applauds Travis for trying to put out the fire instead of jumping ship when things get difficult. Chris and Christian break down the math behind how toxic environments like this will severely affect the dealership’s bottom line and suggest that this is the best way to get management’s attention.

Then, Paul calls in and asks if it’s necessary for techs to have more than one stall, so they can be more productive throughout the day. Chris explains that just because a tech may have the capability of working on two cars at once, it does NOT mean that they are producing more hours. He breaks down the math behind his reasoning, and also stresses on the importance of demographic differences and how it affects this situation. If you want to have your mind blown, stick around! The best is yet to come.

In a world where labor shortages are on the rise and turnover rates are increasing, how do we guarantee that we hire a team that will not only stick around, but perform to the highest standards? On today's episode, Chris gives Top Dog attendees a chance to win $250, Christian shares a story about how he accidentally gained an admirer, and the two talk about the best ways to hire irreplaceable employees. 

What originally started out as a “Top 5” list ended up turning into a “Top 11” of things you should pay attention to when hiring a winning team. The list includes things like internal locus of control, having authority and charisma, and more. Not only will this system light the path to top-performing candidates, it could teach you a thing or two about your own leadership. Make sure you grab your popcorn and a drink, because this episode is going to grab your attention and not let go!

This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!

On today’s drive-by, Chris and Christian answer a call-in question from one of our listeners, Christian surprises Chris with two off-the-cuff jokes and Chris airs his grievances about outdated dealership morale-boosting techniques.

Today’s question is the kind of question we don’t hear often and it definitely gave everyone something to think about. Our caller asks for advice when it comes to motivating non-revenue generating departments because unlike most service drive employees, they are not motivated as much by financial incentives. Chris talks about incorporating gamification into other departments and shares his ideas on how to motivate and boost morale for office staff, BDCs and the like. Make sure you tune in, because this drive-by is one of the best yet!

It's no secret that car dealerships could be in trouble. But what if we could save them? 

In this week’s episode, Chris gets passionate about our industry’s shortcomings surrounding outdated mindsets and national associations that are out of touch, and Chris and Christian discuss four unconventional business practices that could help car dealerships rise to the top. The team reads an article about how the “no-dealership, straight to consumer” business model is becoming more popular thanks to Tesla and the pandemic. Christian brainstorms some ideas on what needs to be done to prevent fixed ops dealers from becoming irrelevant in this Amazon Prime world, so he looks outside the box for inspiration and pulls some ideas from other businesses like Disney, IHOP, Chick Fil A and Staples. Oh, and Christian delivers some of his best jokes yet, so hang make sure you hang around. 

This, and so much more on this weeks’ Service Drive Revoluuuuutioooonnn!