Welcome to the Service MVP Podcast, hosted by Joe Crisara, America's Service Sales Coach. In this insightful episode, Joe is joined by esteemed colleague Lee Salz, a renowned sales contrarian and author. Despite knowing each other for 12 years, this marks their first face-to-face discussion, making the conversation even more special.

Lee shares his unique perspectives on sales, emphasizing the importance of empathetic expertise and understanding the emotional needs of clients. He recounts a touching story about a recent experience with a veterinary service, illustrating the significance of compassionate communication in sales.

The discussion dives deep into several contrarian concepts, such as the flawed notion of "great salespeople" and the importance of identifying performance factors that lead to success in specific sales roles. Lee also introduces his innovative EASE framework for handling objections and stresses the value of giving before expecting to receive in networking.

Whether you're a sales professional or a business owner, this episode is packed with valuable insights and practical tips to help you differentiate yourself and succeed in the competitive world of sales. Don't miss out on this engaging and enlightening conversation with one of the industry's most respected thought leaders.

Join Joe Crisara, America's Service Sales Coach, on the Service MVP podcast as he sits down with Jeff Tauzin, a seasoned expert in the home service industry. In this insightful episode, Jeff shares his journey from working in his family's HVAC business to becoming a successful business owner and advisor.

Discover the essential strategies for avoiding common mistakes in building a profitable home service business. Jeff delves into the importance of pricing correctly, the dangers of expanding too quickly into new business units, and the pitfalls of running a lifestyle business. His advice is grounded in years of experience, making it invaluable for contractors looking to enhance their operations and profitability.

Tune in to gain wisdom from Jeff's firsthand experiences and learn how to create lasting value in your service business. Whether you're an HVAC contractor or operate in another trade, this episode offers practical tips to help you succeed.

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.

Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.

Welcome to the Service MVP Podcast with Joe Crisara, America's Service Sales Coach. In this episode, Joe is joined by Trina and Rocky Lozano from Air One Services in Colton, California. They share their inspiring journey of running a successful business for 17 years and their recent growth through best practices and personal development.

The Lozanos discuss how they started their business from home, the challenges they faced, and the pivotal role that joining best practice groups played in their success. They delve into their experience with Service MVP and how the True Grit event in Las Vegas was a game-changer for their business.

Listen as Trina and Rocky talk about the implementation of call-by-call management and its impact on their operations. They share insights on how this approach has improved their service quality, increased their sales, and enhanced their team's work-life balance. The episode also highlights the importance of maintaining pure motives and caring for both customers and employees to build a thriving business culture.

Don't miss this insightful conversation filled with valuable lessons on sustaining growth, fostering a positive work environment, and achieving business success. Tune in to learn how Air One Services continues to elevate their standards and deliver exceptional service.

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.

Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.

Welcome to the Service MVP Podcast! In this episode, Joe Cresera, America's Service Coach, sits down with Dr. Jonathan Marion, founder of Steps Along the Way, to discuss the importance of living, connecting, and communicating authentically.

Dr. Marion shares his journey from being a professor of cultural anthropology to becoming a transformational life coach. He explains the pivotal moment in Brazil that inspired him to focus on authentic relationships and meaningful living.

The conversation delves into the concept of authenticity, the challenges of living a life of duplicity, and the importance of alignment in our personal and professional lives. Dr. Marion introduces his "BEING" strategy, an acronym that guides individuals through the process of authentic living: Begin where you are, Explore where you want to go, Identify your options, Now start, and Get your best.

Joe and Dr. Marion also discuss the impact of this approach on personal health, professional success, and overall well-being. They emphasize the importance of self-awareness, meaningful relationships, and the courage to pursue what truly matters.

Join us for an insightful and inspiring conversation that could transform the way you live and connect with the world around you. For more information and to take the next steps towards authentic living, visit stepsalongtheway.global or schedule a complimentary chat at stepstochat.com.

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.

Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.

Welcome to the Service MVP podcast with Joe Crisara, featuring an insightful conversation with Brigham Dickinson from Power Selling Pros. In this episode, Joe and Brigham discuss the key barriers to scaling a business and share personal experiences and professional insights that can help you overcome these challenges.

Brigham delves into his journey of growing Power Selling Pros and highlights the importance of overcoming ego, documenting systems, and empowering your team. He shares valuable advice on how to step out of the limelight and enable your employees to thrive, ultimately giving you the freedom over your time that you sought when starting your business.

Join us for an engaging discussion filled with practical tips and inspirational stories that will motivate you to take your business to the next level.

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.

Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.

Welcome to the Service MVP Podcast hosted by Joe Crisara, America's Service Sales Coach. In this episode, Joe is joined by his great friend Jack Tester, former President of Nexstar, to discuss their shared passion for helping people succeed.

Jack shares his inspiring journey from an entry-level job at a trade association to leading Nexstar, a pioneering organization in the contracting industry. He reflects on the importance of going all-in when adopting new business practices and the critical role of leadership in driving success.

Joe and Jack delve into the differences between companies that merely gather information and those that truly implement it, emphasizing the need for leaders to bring their teams along on the journey. They also discuss the value of live events and the transformative power of in-person interactions.

As the conversation wraps up, Jack offers insights into his life post-retirement, where he continues to contribute to the industry while enjoying his personal passions. Don't miss this engaging and insightful discussion that highlights the essence of leadership, commitment, and continuous improvement.

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.

Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.

Welcome to the Service MVP podcast, hosted by Joe Crisara, America's Service Sales Coach. In this episode, Joe sits down with Richard Astacio, a successful entrepreneur in the heating and plumbing trade. Richard shares his journey of growing his business from a startup to a $33 million enterprise, leveraging acquisitions and strategic growth tactics.

Richard provides valuable insights on how to increase revenue and profitability, emphasizing the importance of creating a budget, maintaining transparency, and investing in team training. He also discusses the significance of having a strong mission and vision statement that resonates with the entire team.

Don't miss this episode packed with actionable advice and inspiring stories from one of the industry's best!

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.

Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.

Welcome to the Service MVP podcast! Join America's Service Sales Coach, Joe Crisara, as he sits down with Nick Englehart, lead trainer at Service MVP, to delve into Nick's fascinating career journey.

Starting from his early days in the plumbing industry to working at SpaceX, and eventually becoming a lead trainer at Service MVP, Nick shares the highs and lows of his career. He offers invaluable insights and practical sales tips that have shaped his success in the service industry.

Nick highlights the importance of structured training, focusing on client needs, and the power of personalized service options. He also emphasizes the significance of getting clear commitments from clients to ensure consistent success.

Don't miss this episode packed with actionable advice and inspiring stories from one of the industry's best!

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.

Welcome to the Service MVP Podcast, hosted by Joe Crisara, America's Service Sales Coach. In this episode, Joe is joined by Michael Goater, Managing Partner and COO of Environmental Heating and Air Solutions. Discover how Michael's approach to HVAC sales has transformed his business and how you can apply these principles to elevate your own sales strategy.

Michael shares his journey from HVAC installer to sales and operations management, emphasizing the importance of picking a lane and committing to a premium service model. Learn why educating customers and offering comprehensive, whole-house solutions can set you apart from the competition and lead to higher average tickets and more satisfied clients.

Joe and Michael discuss the value of setting strong boundaries, maintaining a high standard of service, and the significance of empowering customers with knowledge. They also delve into the challenges and rewards of adhering to this high-end sales approach and how it can lead to both better customer relationships and increased profitability.

Whether you're looking to boost your average ticket price or refine your sales process, this episode is packed with actionable insights and inspiration. Don't miss it!

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.

Welcome to the Service MVP podcast, hosted by Joe Crisara, America's Service Sales Coach. In this episode, Joe is joined by special guests Ryan and Justin from Chirp, a service dedicated to maintaining customer relationships through automation.

Ryan shares the inspiring story behind the inception of Chirp and how his success with automation in his own windshield repair business led him to create a service that helps other businesses thrive. The discussion delves into the importance of honesty and transparency in sales, with Justin emphasizing the significance of being real with customers and the impact it has on building trust and generating warm referrals.

Ryan and Justin also highlight the power of emotional intelligence and the importance of responding rather than reacting in challenging situations. They share personal insights into how overcoming personal struggles and maintaining sobriety have enhanced their ability to connect with clients and lead effectively.

The episode concludes with valuable advice for sales success, emphasizing the need to genuinely care about the customer's experience and the power of the mind in manifesting positive outcomes. Listeners are encouraged to test these principles and see the transformative impact they can have on their sales approach.

Check out another fantastic episode of The Service MVP Podcast...

If you want learn more feel free to reach out Joe and his team at Service MVP!

Here's Joe's contact information -

Contact Joe Crisara Service MVP.