In this episode of Add To Cart, we are joined by Shauli Mizrahi, CTO & Co-Founder at Rep AI - the first AI-powered shop assistant for e-commerce websites to increase sales and enhance customer experience. Fully integrated with product feeds and third party app, Rep AI won’t just answer your questions, but guide customers on a discovery process - and even let them check out from within the chat. The Rep AI team has just set up in Australia and Shauli has invited an Australian Rep AI client along to share how they use the tool…to sell sexual wellness. They are always my favourite episodes - don’t judge me. Fiona Scrymgeour is the General Manager of Marketing at Vush - a sexual wellness brand working to change the conversation around some of the most natural things in the world; pleasure, bodies, and self love. Seems like the kind of conversation that is made for chatbots right? Fiona shares with us some of the most common customer service issues that Vush experience and all the ways that Rep AI have been able to add value that she hasn’t seen in other chat solutions.  

Links from the episode:

Rep AI

Vush

Gorgias

Yotpo

Questions answered:

• How does Rep differ from a conventional chatbot?
• How do you create a product that services clients across a range of categories?
• How do retailers measure success with Rep?

This episode was brought to you by…  

Rep AI

About your co-hosts:

Shauli Mizrahi from Rep AI

Co-founder and CTO of Rep AI, reshaping the way customers shop online with conversational AI. Formerly leading the R&D of Browsi, an ad-tech startup that is creating AI, working with the most cutting edge technologies and handling over 50M daily users and a massive scale of data.  Over 7 years of experience in R&D management.  Over 17 years of experience in software development.  A graduate of the prestigious IDF MAMRAM program for software development.  Strong knowledge in architectural design for scalable systems using cloud based solutions.  Specialties: R&D management and team leading, JAVA/Scala web application programming and software design, NoSql and Big data, Cloud architecture.

You can contact Shauli at LinkedIn

Fiona Scrymgeour from Vush

A highly experienced, results orientated and innovative Marketing Director with a reputation for sound strategic thinking, planning and visionary leadership. Extensive experience in brand redesign, master-brand strategy and execution, communications & digital marketing that builds brands & businesses. Fiona delivers an entrepreneurial style & thinking within an organisation driving brand equity, market share and profitable results.

You can contact Fiona at LinkedIn

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