May 09, 2025

Solving the Tool Debt Challenge: NAPA’s Game-Changer Team Tool Rebate [THA 432]

24 minutes

Thanks to our Partners, NAPA TRACS, and Today's Class

Recorded at the NAPA Now Conference celebrating NAPA Auto Care’s 100th anniversary, Jason Rainey, Vice President of NAPA Auto Care, and Matt Crumpton, Director of Program Development, introduce the Team Tool Rebate program, which helps technicians manage tool debt while providing shops with funds to reward and retain talent. The conversation also emphasized NAPA’s apprenticeship and training programs, showcasing the company's commitment to education, workforce development, and genuine partnerships. Rainey and Crumpton highlight NAPA’s dedication to listening to its Auto Care members and delivering solutions that go beyond parts, aiming to uplift the industry through support, innovation, and strong shop culture.

Matt Crumpton, Director of Program Development, NAPA Auto Care

Jason Rainey, Vice President NAPA Auto Care. Jason’s previous episodes HERE

Show Notes:

Watch Full Video Episode

Introduction to NAPA NOW Conference (00:00:00)

Training Focus at NAPA NOW (00:05:07)

Introduction of Team Tool Rebate (00:06:22)

The Concept Behind Team Tool Rebate (00:07:33)

Allocation Process for Rebate Funds (00:10:59)

Creating a Positive Shop Culture (00:12:25)

Rebate Program Impact (00:15:02)

Strengthening Relationships with Members (00:15:59)

Understanding NAPA's Programs (00:17:08)

Partnerships in the Automotive Industry (00:17:56)

Team Tool Rebate Launch (00:19:51)

Celebrating Partnerships (00:21:28)

Engaging Technicians (00:22:17)

Listening to Member Feedback (00:23:13)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today's Class

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/

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By Carm Capriotto, AAP

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