We’ve all had that moment: working at a job we dislike, then moving to a nearly identical role at a different company, and suddenly loving it. The work didn’t change, the industry didn’t change, and the location didn’t change. So what did? The answer is the environment. In today’s Leadership Spark, we explore why employee experience has become the foundation of modern workplaces. Drawing on research, case studies, and over 150 executive interviews, I share why employee experience is not about perks, but about fundamentally changing how organizations shape the environment in which work gets done. Every employee’s experience comes down to three things: culture, technology, and physical space. Organizations can’t control the work employees choose to do, but they can control the environment around it, and that environment determines whether people love or hate their jobs.

 

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