Click here if: Youâre a senior leader whoâs finally ready to level up, speak up, get recognised and nail that promotionâŠand you want to work with Laura Camacho to build your Executive Presence in the next 90 days.
Click here to pinpoint the specific area in your executive presence thatâs keeping you invisible to senior leadership and guarantees you stay working hard as a pack mule who never gets promoted. Download the Executive Presence Scorecard assessment.
Have you ever been promoted because you were great at your jobâonly to realize senior leadership requires a completely different skill set?
While you probably donât work in customer experience, your success as a leader hinges on how others experience working with you. In this episode, Ty, a seasoned CX consultant, reveals why operational excellenceânot just being âniceââis the real driver behind customer satisfaction, stakeholder buy-in, and career growth.
By the end of todayâs conversation with CX expert Ty Givens, youâll know:
đ§©Two proven communication frameworksâRISE and IMPACTâthat translate your work into real business value
đHow introverts can build executive presence without âperformingâ or dominating meetings
đ„The hidden leadership gap that causes promotions to backfireâand how to avoid it
Hit play now to learn how to communicate your value with clarity, build trust across functions, and lead like the executive you're becoming.
So look, if youâre constantly being told youâre doing a great job, but you're still getting passed up for promotions, and itâs making you feel invisible despite all your hard workâespecially when you know youâre outperforming your peersâthatâs why we created the Executive Presence Scorecard.
It helps you identify exactly how others experience you, so you can finally bridge the gap between being competent and being seen as leadership material. If you're tired of wondering what you're missing, simply email me at [email protected]. Be sure to put âscoreâ in the subject line.
For more information visit www.speakupwithlaura.com.. Our Speak Up podcast episodes come out every Monday, Wednesday, and Friday early in the morning
About our guest:
Ty Givens, founder and CEO of the CX Collective, is a seasoned customer experience (CX) leader with over 20 years of hands-on experience building, scaling, and fixing CX & customer support organizations.
She is the Founder & CEO of CX Collective (formerly The Workforce Pro), a consulting & strategy firm designed to help startups and growthâstage companies build support functions and CX systems that are both efficient and built to scale.
Her expertise includes:
- Leading teams and operations during hyperâgrowth phases.
- Developing and implementing frameworks and tools that improve customer service metrics, reduce response times and handle high volumes while maintaining quality.
- Translating customer experience insights into strategic business outcomes.
Ty is known for combining empathy with operational rigor â she âbuilds customer experience systems that are clear, strategic, and built to grow with you,â rather than generic approaches that donât adapt.
In Speak Up communication and executive presence coaching, high performing leaders and executives learn to enhance their influence and confidence, refining their communication style to increase visibility and effectiveness in promotion opportunities.
By honing communication skills and fostering a trusted advisor mindset, aspiring executives cultivate mastery in public speaking and beat imposter syndrome. Your leadership becomes more strategic and inspiring.