My guest for episode #170 is <a href='http://leanvoices.com/about/'>Stephen Parry</a>, joining us from England. He is a <a href='http://lkna.leankanban.com/speakers/keynotes-2/stephen-parry'>keynote speaker at the upcoming Lean Kanban North America conference</a> in late April. I will also be a <a href='http://lkna.leankanban.com/speakers/main-stage/mark-graban'>main stage speaker </a>at the event. Parry has experience leading Lean transformation efforts in industries ranging from telecommunications, IT, shared services, financial services, and the public sector.
He is the author of the book <a href='https://amzn.to/2w3NpG0'>Sense and Respond: The Journey to Customer Purpose</a>. In this episode, we talk about his experience, how Lean engages employees to provide value to customers, and the differences between LINO (Lean In Name Only) and Real Lean.

For a link to this episode, refer people to <a href='https://www.leanblog.org/170'>www.leanblog.org/170</a>.
For earlier episodes, visit the <a href='http://www.leanpodcast.org/'>main Podcast page</a>, which includes information on how to <a href='https://mgraban.hipcast.com/rss/leanblog_podcast.xml'>subscribe via RSS</a> or <a href='http://itunes.apple.com/podcast/leanblog-podcast/id168151452'>via Apple Podcasts</a>.

My guest for episode #170 is Stephen Parry, joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America conference in late April. I will also be a main stage speaker at the event. Parry has experience leading Lean transformation efforts in industries ranging from telecommunications, IT, shared services, financial services, and the public sector. He is the author of the book Sense and Respond: The Journey to Customer Purpose. In this episode, we talk about his experience, how Lean engages employees to provide value to customers, and the differences between LINO (Lean In Name Only) and Real Lean. For a link to this episode, refer people to www.leanblog.org/170. For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts.

My guest for episode #170 is&nbsp;<a href="http://leanvoices.com/about/" rel="noopener noreferrer">Stephen Parry</a>, joining us from England. He is a&nbsp;<a href="http://lkna.leankanban.com/speakers/keynotes-2/stephen-parry" rel="noopener noreferrer">keynote speaker at the upcoming Lean Kanban North America conference</a>&nbsp;in late April. I will also be a&nbsp;<a href="http://lkna.leankanban.com/speakers/main-stage/mark-graban" rel="noopener noreferrer">main stage speaker&nbsp;</a>at the event. Parry has experience leading Lean transformation efforts in industries ranging from telecommunications, IT, shared services, financial services, and the public sector.
He is the author of the book&nbsp;<a href="https://amzn.to/2w3NpG0" rel="noopener noreferrer">Sense and Respond: The Journey to Customer Purpose</a>. In this episode, we talk about his experience, how Lean engages employees to provide value to customers, and the differences between LINO (Lean In Name Only) and Real Lean.

For a link to this episode, refer people to&nbsp;<a href="https://www.leanblog.org/170" rel="noopener noreferrer">www.leanblog.org/170</a>.
For earlier episodes, visit the&nbsp;<a href="http://www.leanpodcast.org/" rel="noopener noreferrer">main Podcast page</a>, which includes information on how to&nbsp;<a href="https://mgraban.hipcast.com/rss/leanblog_podcast.xml" rel="noopener noreferrer">subscribe via RSS</a>&nbsp;or&nbsp;<a href="http://itunes.apple.com/podcast/leanblog-podcast/id168151452" rel="noopener noreferrer">via Apple Podcasts</a>.

Stephen Parry, on His Book ’Sense and Respond,’ How Lean Engages Employees to Provide Customer Value

Since 2006, the Lean Blog Interviews podcast has featured in-depth, candid conversations with leaders, thinkers, and doers in the world of Lean and continuous improvement. Hosted by Mark Graban—author, consultant, and longtime Lean practitioner—the show explores how Lean principles are being applied across industries, including healthcare, manufacturing, startups, and more.
What sets this podcast apart? We go beyond tools and buzzwords. Our guests share real-world stories of success, struggle, learning, and leadership. Whether you’re a seasoned Lean veteran or just getting started, you’ll gain practical insights and fresh perspectives that you can take back to your own organization.
Topics include:
<ul>
<li>
Lean as a management system and cultural transformation—not just a toolbox
</li>
<li>
Continuous improvement and problem-solving, at every level
</li>
<li>
Leadership behaviors that support real change
</li>
<li>
Psychological safety as a foundation for improvement
</li>
<li>
Lessons from the Toyota Production System, Lean Startup, and beyond
</li>
<li>
Candid stories about mistakes—and what we learn from them
</li>
</ul>
We don’t talk much about “Lean Six Sigma” here. But if you believe improvement is about people first—this podcast is for you.
Many episodes feature a special focus on Lean in healthcare, reflecting Mark’s deep work in that field. Hear from leaders working to improve patient safety, reduce waste, and build cultures of respect and learning.
Find all episodes and show notes at <a class="decorated-link" href="https://www.leancast.org">www.LeanCast.org</a>. Learn more about Mark and his work at <a class="decorated-link" href="https://www.leanblog.org">www.LeanBlog.org</a>. Questions or feedback? Email <a class="decorated-link cursor-pointer">mark@leanblog.org </a>

Business

Management

Since 2006, the Lean Blog Interviews podcast has featured in-depth, candid conversations with leaders, thinkers, and doers in the world of Lean and continuous improvement. Hosted by Mark Graban—author, consultant, and longtime Lean practitioner—the show explores how Lean principles are being applied across industries, including healthcare, manufacturing, startups, and more. What sets this podcast apart? We go beyond tools and buzzwords. Our guests share real-world stories of success, struggle, learning, and leadership. Whether you’re a seasoned Lean veteran or just getting started, you’ll gain practical insights and fresh perspectives that you can take back to your own organization. Topics include: Lean as a management system and cultural transformation—not just a toolbox Continuous improvement and problem-solving, at every level Leadership behaviors that support real change Psychological safety as a foundation for improvement Lessons from the Toyota Production System, Lean Startup, and beyond Candid stories about mistakes—and what we learn from them We don’t talk much about “Lean Six Sigma” here. But if you believe improvement is about people first—this podcast is for you. Many episodes feature a special focus on Lean in healthcare, reflecting Mark’s deep work in that field. Hear from leaders working to improve patient safety, reduce waste, and build cultures of respect and learning. Find all episodes and show notes at www.LeanCast.org.Learn more about Mark and his work at www.LeanBlog.org.Questions or feedback? Email mark@leanblog.org

Since 2006, the Lean Blog Interviews podcast has featured in-depth, candid conversations with leaders, thinkers, and doers in the world of Lean and continuous improvement. Hosted by Mark Graban—author, consultant, and longtime Lean practitioner—the show explores how Lean principles are being applied across industries, including healthcare, manufacturing, startups, and more.
What sets this podcast apart? We go beyond tools and buzzwords. Our guests share real-world stories of success, struggle, learning, and leadership. Whether you’re a seasoned Lean veteran or just getting started, you’ll gain practical insights and fresh perspectives that you can take back to your own organization.
Topics include:
<ul>
<li>
Lean as a management system and cultural transformation—not just a toolbox
</li>
<li>
Continuous improvement and problem-solving, at every level
</li>
<li>
Leadership behaviors that support real change
</li>
<li>
Psychological safety as a foundation for improvement
</li>
<li>
Lessons from the Toyota Production System, Lean Startup, and beyond
</li>
<li>
Candid stories about mistakes—and what we learn from them
</li>
</ul>
We don’t talk much about “Lean Six Sigma” here. But if you believe improvement is about people first—this podcast is for you.
Many episodes feature a special focus on Lean in healthcare, reflecting Mark’s deep work in that field. Hear from leaders working to improve patient safety, reduce waste, and build cultures of respect and learning.
Find all episodes and show notes at <a href="https://www.leancast.org" rel="noopener noreferrer">www.LeanCast.org</a>. Learn more about Mark and his work at <a href="https://www.leanblog.org" rel="noopener noreferrer">www.LeanBlog.org</a>. Questions or feedback? Email <a rel="noopener noreferrer">mark@leanblog.org&nbsp;</a>

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Stephen Parry, on His Book ’Sense and Respond,’ How Lean Engages Employees to Provide Customer Value

Stephen Parry, on His Book ’Sense and Respond,’ How Lean Engages Employees to Provide Customer Value

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