Zach Stone: Strategies for Healing a Disrupted Team-Product Owner Connection

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

The Great Product Owner: The Ideal Product Owner, Balancing Strategy, Collaboration, and Care

In this episode, Zach highlights an exceptional Product Owner (PO) who showcased a unique blend of tactical and strategic prowess. This PO's deep care for the team was evident in their collaborative and engaging approach. They fostered open dialogue, valuing team input and seeing engineers as partners in solving problems. The PO's commitment to understanding stakeholder requests in-depth allowed them to effectively shield the team. Their transformative and protective actions were a testament to their collaborative leadership style, making them a beloved and effective bridge between stakeholders and the engineering team.

The Bad Product Owner: Restoring Harmony, Strategies for Healing a Disrupted Team-PO Connection

In this episode, Zach reflects on a challenging experience with a struggling Product Owner (PO). The PO's performance was hindered by environmental factors and burnout, leading to breakdowns in team collaboration and psychological safety. A lack of connection with the team and berating behavior adversely affected team morale and relationships. The adversarial atmosphere hindered healthy conflict resolution and led to self-sabotage. Zach shares valuable tips for improving such situations, emphasizing the importance of gauging safety for conversations, individual validation, and creating a secure space for difficult discussions. He underscores the potential for growth through acknowledging mistakes, highlighting that the PO eventually transformed into a sought-after collaborator through positive change.

 

[IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.

 

About Zach Stone

Zach has worked as a process facilitator for over 17 years, as a specialist in behavioral science. He co-founded a firm that uses techniques to rebuild war zones  for organizational dynamics. He has been an agilist for the past 7 years and was recently a speaker at the Global Scrum Conference. He lives in Santa Fe with his Wife and spends his time exploring canyons and trails.

You can link with Zach Stone on LinkedIn.