"Relentlessly Focused on the Customer: Stephanie Thum with Practical CX”

Supply Chain Now Episode 426

This episode of Supply Chain Now features Stephanie Thum. Stephanie is a long-time customer experience consultant and former practitioner who has spoken and written extensively on the field and practice of customer experience as a business discipline. Her experience includes work with government, B2B, technology, and nonprofit organizations. She served as one of the U.S. federal government’s first agency-level heads of customer experience from 2012-2016. During this time, she also served as an advisor to President Obama’s cross-agency task force on customer service, now known as customer experience. Her background also includes work as the Executive Strategist for CX Content for the Customer Experience Professionals Association and as the Chief Advisor for Federal CX at Qualtrics, where she counseled governments around the world on effective customer experience practices.

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This episode was hosted by Greg White and Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnowradio.com/episode-426.

"Supply Chain Front & Center: Keith Saunders with Zep Inc."

Supply Chain Now Episode 425

This episode of Supply Chain Now features Keith Saunders. Keith is Vice President of Direct Materials and Sourced Finished Goods at Zep Inc. He's currently responsible for $300MM in chemicals, packaging and finished good spend as well as new product development sourcing. Prior to Zep he held sourcing roles at Intel Corp, Newell Brands, Ingersoll Rand, and Pall Corp and consulting and engineering roles at Henkle and Accenture respectively. He holds BS and MS Chemical Engineering degrees from North Carolina A&T State University as well as an MBA from Kennesaw State University. Keith is passionate about developing emerging talent in the field of sourcing as well as looking to extend his expertise to a corporate or non-profit board in the near future.

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This episode was hosted by Ben Harris, Greg White, and Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnowradio.com/episode-425.

“Logistics with Purpose: Shane Buerster with Z Beans Coffee”

Supply Chain Now Episode 424

This episode of Supply Chain Now is a continuation of our Logistics with Purpose series, sponsored by Vector Global Logistics, and features Shane Buerster. On a Mercer On Mission trip during the summer of 2016, Shane Buerster, a rising junior at Mercer University in Macon, Georgia, met Arturo Penarreta Romero, a 65 year old man from Zaruma, Ecuador. Throughout Shane's junior year of college, Arturo and Shane spoke on the phone 3 - 4 times a week, as a way to improve Shane's Spanish. But, the conversations quickly started focusing upon the idea of building a direct trade supply chain that'd enable the import of Ecuadorian coffee from small, micro-lot plantations. A few months later, Arturo sent Shane 65lbs of coffee, which arrived at his parents doorstep in Pooler, Georgia. After roasting the coffee and getting feedback from coffee connoisseurs, Shane decided to dive into the coffee business, birthing Zaruma Beans - or better put, Z Beans. The summer leading into his senior year of college, Shane secured his first small angel investment, enabling him to import 4,000lbs of Ecuadorian coffee. During his senior year, he began selling the coffee and adding key members to the Z Beans team. Upon graduation in the spring of 2018, Shane and his team opened their first coffee shop, while importing 14,000lbs of coffee from Ecuador that summer. Over the past three years, Z Beans has continued to grow. From a 23,000lb import during the summer of 2019, to four coffee shops and a roasting facility, Z Beans has become a staple of the Middle Georgia community. However, as the business grows, one key relationship remains at the forefront - that of Arturo Penarreta Romero and Shane Buerster.

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This episode was hosted by Enrique Alvarez, Monica Hernandez, Greg White, and Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnowradio.com/episode-424.

"How Group Purchasing Organizations Add Adaptability AND Cost-Savings into Your Supply Chain"

Supply Chain Now Episode 423

This episode of Supply Chain Now features Ara Arslanian. Ara is the Senior Vice President, Private Sector Sales with OMNIA Partners. In this role, Arslanian is responsible for the strategic growth of the company's portfolio of leveraged agreements in the Fortune 1000 space. Throughout his 10 years with Corporate United, he served in many leadership positions, which included having direct oversight of commercial corporate strategy and the establishment of a formal category management group. Arslanian regularly engages with both procurement and supplier executives across a variety of industries and his efforts have helped shape the concept of the modern GPO. Prior to joining OMNIA Partners, Arslanian was the Senior Director at the Council of Smaller Enterprises (COSE), where he was instrumental in establishing leveraged purchasing agreements and affinity programs for small and mid-size businesses. Before that, he served as both a sales and distribution leader for McMaster-Carr, a privately held industrial supply provider, specializing in the distribution of maintenance, repair and operation (MRO) products to a variety of industries. In his role, Arslanian led a technical sales team in the positioning of product offerings, while directing the inventory management and financial controlling of over a half million SKU. Arslanian has extensive experience in the field of consultative selling, channel development and operations management. He has spoken at numerous industry events, authored MRO / distributed goods industry reports, and served on numerous panels outlining the trends in the supply chain space. He has been recognized as a six-time Supply & Demand Chain Executive “Pro to Know” in the years: 2014, 2015, 2016, 2018, 2019, 2020.

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This episode was hosted by Greg White and Scott Luton. For additional information, please visit our dedicated show page at https://supplychainnowradio.com/episode-423

"How Do Venture Capitalists Make Money? TECHquila Sunrise with Greg White"

Supply Chain Now Episode 422

The ‘TECHquila Sunrise’ Series on Supply Chain Now shares the latest investments, acquisitions, innovations, and glorious implosions in Supply Chain Tech every week. If you are looking for a podcast about ‘so-and-so signed a contract with such and such,’ or ‘they just released version 20 of that same technology you didn’t buy last year,’ this is the wrong podcast for you. But if you are looking for real news and innovation, welcome to the Sunrise.

Greg White serves as Principle & Host at Supply Chain Now. Greg is a founder, CEO, board director and advisor in B2B technology with multiple successful exits. He recently joined Trefoil Advisory as a Partner to further their vision of stronger companies by delivering practical solutions to the highest-stakes challenges. Prior to Trefoil, Greg served as CEO at Curo, a field service management solution most notably used by Amazon to direct their fulfillment center deployment workforce. Greg is most known for founding Blue Ridge Solutions and served as President & CEO for the Gartner Magic Quadrant Leader of cloud-native supply chain applications that balance inventory with customer demand. Greg has also held leadership roles with Servigistics, and E3 Corporation, where he pioneered their cloud supply chain offering in 1998. In addition to his work at Supply Chain Now and Trefoil, rapidly-growing companies leverage Greg as an independent board director and advisor for his experience building disruptive B2B technology and supply chain companies widely recognized as industry leaders. He’s an insightful visionary who helps companies rapidly align vision, team, market, messaging, product, and intellectual property to accelerate value creation. Greg guides founders, investors and leadership teams to create breakthroughs that gain market exposure and momentum, and increase company esteem and valuation. Learn more about Trefoil Advisory: www.trefoiladvisory.com

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For additional information about this episode, please visit our dedicated show page at https://supplychainnowradio.com/episode-422.

“Supply Chain Buzz for August 3rd Featuring Mr. Supply Chain, Daniel Stanton”

Supply Chain Now Episode 421

This episode of Supply Chain Now features Scott Luton and Greg White sharing all the top news in supply chain this week. This week, they welcomed special guest, Daniel Stanton. Daniel is known around the world as “Mr. Supply Chain.” He's the author of Supply Chain Management For Dummies, and his courses on LinkedIn Learning have been viewed more than a million times. He is the president of SecureMarking, a supply chain tech startup that was chosen for the Air Force AFWERX Technology Accelerator by Techstars. Stanton has been recognized as an “IBM Watson Supply Chain Futurist” and as a “Pro To Know” by Supply & Demand Chain Executive Magazine. He earned a Masters in Logistics Engineering from MIT and is a doctoral researcher at Cranfield University.

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Supply Chain Now is a Media Partner for SourceConnecte's Virtual Small Business Expo August 4th-5th:

gcglobalnet.market/virtual-expo-august/

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For additional information, please visit our dedicated show page at: https://supplychainnowradio.com/episode-421.

"Supply Chain Buzz for August 3rd Featuring Mr. Supply Chain, Daniel Stanton”

Supply Chain Now Episode 421

This episode of Supply Chain Now features Scott Luton and Greg White sharing all the top news in supply chain this week. This week featured their special guest, Daniel Stanton. Daniel is known around the world as “Mr. Supply Chain.” He's the author of Supply Chain Management For Dummies, and his courses on LinkedIn Learning have been viewed more than a million times. He is the president of SecureMarking, a supply chain tech startup that was chosen for the Air Force AFWERX Technology Accelerator by Techstars. Stanton has been recognized as an “IBM Watson Supply Chain Futurist” and as a “Pro To Know” by Supply & Demand Chain Executive Magazine. He earned a Masters in Logistics Engineering from MIT and is a doctoral researcher at Cranfield University.

Upcoming Events & Resources Mentioned in this Episode:

Subscribe to Supply Chain Now: supplychainnowradio.com/subscribe/

Connect with Scott on LinkedIn: www.linkedin.com/in/scottwindonluton/

Connect with Greg on LinkedIn: www.linkedin.com/in/gswhite/

Connect with Daniel on LinkedIn: https://www.linkedin.com/in/danielstanton/

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Supply Chain Now Ranked #3 Supply Chain YouTube Channel: tinyurl.com/yazfegov

WEBINAR- “Post COVID-19 Supply Chains: What is Needed to Adapt" - tinyurl.com/ycgwzl67

Supply Chain Now is a Media Partner for SourceConnecte's Virtual Small Business Expo August 4th-5th:

gcglobalnet.market/virtual-expo-august/

AIAG Virtual 2020 Supply Chain Conference: tinyurl.com/y8axeflc

Download the Q2 2020 Us. Bank Freight Payment Index: freight.usbank.com/?es=a229&a=20

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Vector Global Logistics: vectorgl.com/

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For additional information, please visit our dedicated show page at: https://supplychainnowradio.com/episode-421.

"Adapt & Thrive: Lessons from the Air Force, Andy Griffith & Granddad with Guest Scott Luton"

Supply Chain Now Episode 420

Welcome to the first episode of our new Supply Chain Now series, "The Jamin Logistics & Transportation Experience" with Jamin Alvidrez! For the first episode of this news series, Jamin features Supply Chain Now CEO, Scott Luton. Scott is the founder & CEO of Supply Chain Now, and has worked extensively in the end-to-end Supply Chain industry for more than 15 years, appearing in publications such as The Wall Street Journal, Dice and Quality Progress Magazine. Scott was named a 2019 Pro to Know in Supply Chain by Supply & Demand Executive and a 2019 “Top 15 Supply Chain & Logistics Experts to Follow” by RateLinx. He founded the 2019 Atlanta Supply Chain Awards and also served on the 2018 Georgia Logistics Summit Executive Committee. He is a certified Lean Six Sigma Green Belt and holds the APICS Certified Supply Chain Professional (CSCP) credential. A Veteran of the United States Air Force, Scott volunteers on the Business Pillar for VETLANTA and has served on the boards for APICS Atlanta and the Georgia Manufacturing Alliance. Follow Scott Luton on Twitter at @ScottWLuton and learn more about Supply Chain Now here: https://supplychainnowradio.com/

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Connect with Jamin on LinkedIn: https://www.linkedin.com/in/jamin-alvidrez/

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WEBINAR- “Post COVID-19 Supply Chains: What is Needed to Adapt” – tinyurl.com/ycgwzl67

Supply Chain Now is a Media Partner for SourceConnecte’s Virtual Small Business Expo August 4th-5th:

gcglobalnet.market/virtual-expo-august/

AIAG Virtual 2020 Supply Chain Conference: tinyurl.com/y8axeflc

Download the 2020 Q2 U.S. Bank Freight Payment Index: freight.usbank.com/?es=a229&a=20

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Vector Global Logistics: vectorgl.com/

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ProPurchaser.com: tinyurl.com/y6l2kh7g

This episode was hosted by Jamin Alvidrez. For additional information, please visit our dedicated show page at: https://supplychainnowradio.com/episode-420.

"Optimizing Supply Chain Visibility: Angela Kerr with SpotSee"

Supply Chain Now Episode 419.

This episode of Supply Chain Now features Angel Kerr. Angela is the Vice President of Product Management for SpotSee.  Angela joined SpotSee in 2016 and in this role, she focuses on building our existing business and developing the next generation of cloud-based temperature products that help our customers cost effectively track their products around the globe. Angela previously served as Vice President, Indicators and Cold Chain Solutions. Prior to that, she was the Vice President of Marketing and Product Management and Director of Product Management, responsible for developing roadmap strategies and coordinating with engineering and manufacturing teams to launch new products. Angela also spent three years as our product manager and one year as our marketing manager.  Angela has a Bachelor of Science degree in electrical engineering from Texas Tech University.  Learn more about SpotSee here: spotsee.io/ Learn more about SpotSee here: https://spotsee.io/

Upcoming Events & Resources Mentioned in this Episode:

Subscribe to Supply Chain Now: supplychainnowradio.com/subscribe/

Connect with Scott on LinkedIn: www.linkedin.com/in/scottwindonluton/

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WEBINAR- “Post COVID-19 Supply Chains: What is Needed to Adapt” – tinyurl.com/ycgwzl67

Supply Chain Now is a Media Partner for SourceConnecte’s Virtual Small Business Expo August 4th-5th:

gcglobalnet.market/virtual-expo-august/

AIAG Virtual 2020 Supply Chain Conference: tinyurl.com/y8axeflc

Download the 2020 Q2 U.S. Bank Freight Payment Index: freight.usbank.com/?es=a229&a=20

Listen and Subscribe to Supply Chain is Boring on Supply Chain Now: supply-chain-is-boring.captivate.fm/listen

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Vector Global Logistics: vectorgl.com/

Verusen: www.verusen.com/

ProPurchaser.com: tinyurl.com/y6l2kh7g

This episode was hosted by Greg White and Scott Luton. For additional information, please visit our dedicated show page at; https://supplychainnowradio.com/episode-419

"Logistics with Purpose: Jon Thompson with Comunidad Connect"

Supply Chain Now Episode 418

This episode of Supply Chain Now features Jon Thompson. Born and raised in Atlanta, GA, Jon graduated from Centre College in 1997 with a B.A. in History. He first visited Nicaragua in 1998, returned every year thereafter, and married his wife from there in 2002. That same year, Jon obtained his Masters of Social Work with a concentration in Community Partnerships from Georgia State University. Jon and Arelis moved to San Juan del Sur, Nicaragua full time in 2005, and Comunidad Connect was founded shortly thereafter. After 10 years in Nicaragua, Jon and Arelis returned to Atlanta where they now live with their children Jon Rockett and Camila. Jon is CEO and a board member for Comunidad Connect.

Upcoming Events & Resources Mentioned in this Episode:

Subscribe to Supply Chain Now: supplychainnowradio.com/subscribe/

Connect with Scott on LinkedIn: www.linkedin.com/in/scottwindonluton/

Connect with Greg on LinkedIn: www.linkedin.com/in/gswhite/

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Connect with Jon on LinkedIn: https://www.linkedin.com/in/jon-thompson-41b618133/

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WEBINAR- “Post COVID-19 Supply Chains: What is Needed to Adapt" - tinyurl.com/ycgwzl67

Supply Chain Now is a Media Partner for SourceConnecte's Virtual Small Business Expo August 4th-5th: gcglobalnet.market/virtual-expo-august/

AIAG Virtual 2020 Supply Chain Conference: tinyurl.com/y8axeflc

Download the 2020 Q2 U.S. Bank Freight Payment Index: freight.usbank.com/?es=a229&a=20

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Vector Global Logistics: vectorgl.com/

Verusen: www.verusen.com/

ProPurchaser.com: tinyurl.com/y6l2kh7g

This episode was hosted by Enrique Alvarez, Greg White, and Scott Luton. For additional information, please visit our dedicated show page at: https;//supplychainnowradio.com/episode-418