Supply Chain Now

Dive into the vital role of modern technology, particularly AI and machine learning, in optimizing supply chains in today's episode of Supply Chain Now. Hosts Scott Luton and Greg White, along with industry leaders Jerry Collins, CEO and Founder of G&ACII Management Consulting, and Todd Kovi, Partner with Radix Consulting Alliance, discuss how embracing technology benefits customers, suppliers, and the overall ecosystem.

Listen in as the guests highlight key insights:

• The importance of understanding and effectively utilizing AI while debunking misconceptions and fears surrounding its implementation.
• AI's evolution and its role in decision-making, stressing the need for stakeholder involvement in its deployment.
• The necessity of quality data, problem identification, and a dynamic approach in successful AI implementation.
• Addressing challenges such as dirty data, unrealistic expectations, and the human-technology-paradox in adopting AI solutions.

Join us for this conversation navigating between technological insights and practical advice, urging listeners to approach AI implementation thoughtfully, backed by expertise and a clear understanding of its potential impacts on their operations. Listen in as we aim to demystify AI, encourage strategic use, and promote a holistic understanding of how technology can positively transform supply chain management.

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

Learn more about 3SC: https://3scsolution.com/

Check out Gartner's Assessment: https://bit.ly/47nmLoc

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/utilizing-ai-ml-supply-chain-90-days-no-excuses-1199

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this latest installment of the featured series here at Supply Chain Now, "Making Better Supply Chain Bets with the Power of Probabilities," powered by our friends at Noodle.ai, hosts Scott Luton and Greg White lead a deep dive into the frontiers of generative AI with distinguished guests Professor Robert Burgelman and Steve Pratt from Noodle.ai.

The conversation unfolds with a fascinating exploration of Professor Burgelman's strategic leadership insights, intertwined with Noodle.ai's expertise. The Possibilities Frontier Curve takes center stage, outlining the boundaries of AI's potential in the enterprise. The episode navigates through the evolution of generative AI, shedding light on shifts from deterministic to predictive models and exploring the evolving dynamics between humans and AI.

C-level executives emerge as pivotal players in steering responsible innovation, with a concluding call for businesses to partner with industry leaders like Noodle.ai to expertly navigate the dynamic landscape of the AI frontier on Supply Chain Now.

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

Learn more in Robert's book, " Strategy-Making and Organizational Evolution: A Managerial Agency Perspective": https://bit.ly/3G5Bzf2

Learn more about Noodle.ai: https://noodle.ai/

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/navigating-generative-ai-frontier-1198

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!

In this monthly Digital Transformers edition of the Buzz, Scott Luton and co-host Kevin L. Jackson share and discuss some of the top news in digital transformation, technology, and cybersecurity. Listen and learn as Scott and Kevin discuss:

• Some of the lessons learned in the digital transformation of supply chain in manufacturing
• The rise of compressed digital transformations and how cloud technology empowers organizations to navigate these changes effectively
• The Australian port operator that's back online after a cyber incident
• How to navigate digital transformation from manual to automated
• And much more!

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

This episode is hosted by Scott Luton and Kevin L. Jackson. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-digital-transformers-edition-bits-bots-barcodes-1197

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

By industry definition, a change order is when a customer requests a change to a parameter on an existing order. It will often change the requested delivery date, quantity, maybe the product itself, requesting an alternative. As today's guest shares, they regularly happen, and you have to build a process around them.

In today's livestream-based episode, Business Development Manager with Esker, Graham Smith joins hosts Scott Luton and Greg White to discuss the complexities of change orders in B2B customer service and the impact they have on customer satisfaction and business operations. Listen in and learn:

• the necessity and challenges of managing change orders effectively
• how to adjust policies and practices related to managing change orders and employing modern technology to streamline the process and improve the overall customer service experience
• the importance of aligning people, process, and technology to execute operations, and much more.

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/impact-change-orders-b2b-customer-service-team-1196

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In 2022, U.S. Bank processed $46 billion in freight payments for some of the world’s largest corporations and government agencies. Those payments and the data that accompanies them are analyzed quarterly by Bobby Holland, U.S. Bank Vice President and Director of Freight Data Solutions, and his team. The FPI report includes quarter-over-quarter, year-over-year, and full-year data and analysis.

In this livestream, Bobby shared key takeaways from the Q3 2023 report, including revealing that shipping volumes, rates, and spend are all continuing to decline. He was joined by Tom Comstock, CFO for Kirsch Transportation, and discussed the results of the Q3 2023 report with hosts Scott Luton and Greg White. Listen and learn:

• Which regions were most impacted by diesel prices and soft consumer spending
• Which regions saw smaller drops and which regions had significant change
• What trends are likely to continue in the coming months and what will affect the potential for market stabilization

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/analysis-us-bank-2023-q3-freight-payment-index-1195

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!

In this episode of the Buzz, Scott Luton and guest host Allison Giddens welcomed special guest, Vice President of Sourcing Execution for Georgia-Pacific, Carrie Shapiro, to get her take on the top news stories and some trends she's noticing in global supply chain. Listen in as Scott, Allison, and Carrie discuss:

• Transformers shortages and the impact on energy market and supply chains
• Holiday shipping predictions for 2023
• Three top global supply chain trends that Carrie has her eye on
• Key takeaways from September's Women in Manufacturing event
• And much more!

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

This episode is hosted by Scott Luton and Allison Giddens. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-buzz-georgia-pacific-1194

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Join hosts Scott Luton and Greg White as they welcome Mike Griswold, VP Analyst at Gartner, back for his popular monthly series, Supply Chain Today & Tomorrow.

In this episode, they discuss and analyze three crucial supply chain stories, covering the UAW strike and its impact on the automotive industry, Amazon's fulfillment strategy changes, and sustainability efforts in the seafood supply chain by grocery chains.

Listen through to the end as these three experts wrap up with a reflection on a recent Eureka moment from their conversations with business leaders. Tune in for in-depth insights and analysis on these supply chain topics.

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-today-tomorrow-1193

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Supply Chain Now, host Scott W. Luton welcomes Dale McClung, Vice President of Supply Chain Services at CLX Logistics, to the show. Listen in as Scott and Dale discuss the future of data-driven supply chains and CLX's focus on providing the best in supply chain services for their global audience.

Scott and Dale's conversation highlights:

• the importance of understanding and working with probability in forecasting and planning for change
• the unique challenges and opportunities in the chemical industry, emphasizing the importance of data-driven decision-making
• CLX's LaneLogix program, which combines rate and service benchmarking with procurement to help clients save money and improve efficiency
• Supply chain disruption predictions for 2024

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

WEBINAR- How AI-Powered Purchasing Will Save You Millions Without a Data Cleanse: https://bit.ly/40js3yk

This episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/navigating-future-data-driven-supply-chain-1192

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The Supply Chain Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience!

In this episode of the Buzz, Scott and Greg welcomed special guest, CSCO of HMTX Industries, Brain Greene, to get his take on the top news stories and some trends he's got his eye on in global supply chain. Listen in as Scott, Greg, and Brian discuss:

• Amazon's push to eliminate packaging altogether
• Tyson Foods' move to partner with insect protein startup
• three top supply chain trends that Brian has his eye on in the manufacturing industry
• And much more!

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q3 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

WEBINAR- How AI-Powered Purchasing Will Save You Millions Without a Data Cleanse: https://bit.ly/40js3yk

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/rhythms-supply-chain-unpacking-amazon-tyson-foods-manufacturing-trends-1191

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The concept of synchronized planning goes beyond the traditional value chain of a company. It involves orchestrating processes across the entire network, including customers, suppliers, logistics providers, and internal departments, and it is vital to align operational and financial plans to achieve the desired goals.

In today's episode hosts Scott Luton and Greg White welcome SAP Director of Solution Management, Ulrich Mast, and Orkla IT Solution Architect, Procurement and Planning, Christian Hjerp to discuss and provide valuable insights into the complexities of managing IT systems in the consumer goods industry and the importance of synchronized planning for business success.

Listen in and learn:

• How consumer goods companies face challenges in managing their IT systems, and how they can streamline these systems and improve efficiency
• How collaboration and continuous improvement are crucial for achieving better results in the consumer goods industry
• How synchronized planning involves orchestrating processes across the entire network, including customers, suppliers, logistics providers, and internal departments
• Adaptability, speed, and investment in enhanced functionality are key factors in making informed business decisions and staying competitive

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

2023 Q2 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIk

WEBINAR- How AI-Powered Purchasing Will Save You Millions Without a Data Cleanse: https://bit.ly/40js3yk

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/supply-chain-professional-guide-synchronized-planning-1190

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at [email protected]

© 2026 Supply Chain Now. All rights reserved.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.