“We need to balance efficiency and humanity.”
 
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Summary


In this conversation, Jill Allen chats with Amy Cromwell to discuss the critical role of communication in orthodontic practices, emphasizing the evolution of communication methods, the importance of adapting to different generations, and leveraging technology for better patient interactions. They explore the significance of first impressions, the use of analytics to improve communication, and the necessity of training and coaching for staff. The discussion also touches on the balance between efficiency and humanity in communication, the role of AI, and the importance of creating a positive patient experience through effective communication strategies. 


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Jill Allen & Associates - https://www.practiceresults.com/


Takeaways

• Communication is essential in orthodontic practices.
• Different generations require different communication styles.
• Technology has transformed communication methods.
• First impressions can significantly impact patient experience.
• Handling communication breakdowns is crucial for patient satisfaction.
• Analytics can help identify communication gaps.
• Training and coaching are vital for effective communication.
• AI can enhance communication but should not replace human interaction.
• Celebrating progress in communication is important for team morale.
• Understanding the patient's perspective is key to effective communication.

Chapters
 
00:00 Introduction
03:24 Evolution of Communication in Orthodontics
05:43 Generational Communication Differences
07:08 Effective Communication Techniques
08:56 Importance of Positive Communication
12:00 Leveraging Technology for Better Communication
20:03 New Patient Call Strategies
27:15 Analyzing Communication Analytics
29:27 The Importance of Technology in Communication
33:07 Celebrating Progress and Building Trust
35:36 Coaching and Training Programs
38:07 Balancing AI and Human Touch
41:18 Communication Training and Coaching Packages
48:24 Final Thoughts

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
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