Shannon Waller's Team Success

Teamwork That Actually Works


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Are you playing to your strengths—or stuck slogging through steps that drain your energy? This episode explores how organizing and aligning your team’s areas of Unique Ability® can improve productivity and results. Discover practical strategies for visualizing processes, delegating wisely, and creating good handoffs so everyone can do what they do best—and love most—every day.

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Show Notes:

  • When everyone’s doing what they love and are great at, work feels lighter, faster, and way more fun.
  • This is your chance to make sure every person is running with their strengths, not getting bogged down by tasks that drain them.
  • Don’t get stuck doing things you’re merely competent at—aim to spend your best time in your “unique” zone and support your team to do the same.
  • Owning what you’re not good at is not only liberating, it’s the secret to better teamwork and smarter systems in any entrepreneurial business.
  • Try not to fall into “rugged individualism”; asking for help and relying on your team’s strengths isn’t just smart, it’s essential for real progress.
  • Pick one key process in your business and gather the team to map out each step and who’s responsible—simple changes here can lead to huge improvements.
  • Mapping out your team’s process together can uncover simple fixes and spark big ideas about how things could be easier.
  • If something feels complicated, document it visually; the bottlenecks and opportunities become much clearer, especially when you work as a group.
  • Process mapping isn’t just practical; it can actually be a lot of fun, especially if you break out the whiteboard or some sticky notes.
  • Try to bring a playful spirit to documenting and improving your processes—a little laughter and some big post-its can go a long way, and you might be surprised at how much your team enjoys it.
  • Good handoffs are everything: be clear, be kind, and let others shine instead of white-knuckling tasks you don’t enjoy.
  • When you pass the baton to the person who’s excited to run with it, your whole workflow speeds up and everyone’s energy goes up too.
  • When your team’s strengths line up with their tasks, friction disappears and the impact on your clients and business expands.
  • Watch out for the “delegation death grip”—if you’re finding it hard to let go of a task, you might be holding up the flow, even by accident.
  • Avoid “drive-by delegation”—tossing a task at someone without context or support almost always leaves them confused and slows everything down.
  • Tech tools help, but starting with a simple, hands-on process map makes everything smoother and less stressful down the line.
  • Don’t be afraid to shake things up; swapping roles or trying out new tech tools is just good sense when it keeps your team happy and your systems operating smoothly.
  • Training new team members gets easier with clear, visual guides for how things really work in your company.
  • Process mapping isn’t just for solving problems; it’s your secret weapon for onboarding new people and capturing valuable know-how, so it sticks with your company, not just your current team.
  • Resources:

    Unique Ability®

    Kolbe A™ Index

    Your Business Is A Theater Production: Your Back Stage Shouldn’t Show On The Front Stage

    The Checklist Manifesto by Atul Gawande

    The Impact Filter™

    ...more
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    Shannon Waller's Team SuccessBy Shannon Waller

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