Welcome to our new research on the Frontline Workforce.

In this introductory podcast I explain the importance and complexities of these jobs, and why the people in these roles take on enormous responsibilities in our companies and our economy. More than 70% of US workers are employed in frontline roles, generating more than $6 Trillion in wages and value.

While many business and HR leaders support the frontline, our research points out that the issues are far more complex than you may realize. In this podcast I detail some of these important management topics and I also describe how the HR Technology market has struggled to meet their needs.

Then I discuss UKG the $5 Billion software company dedicated to this space and give you some insights on their pioneering and unique solutions.

No matter what you do as a leader, HR professional, or manager, you likely know how critical our frontline workforce has become.

Today frontline jobs in healthcare, transportation, construction, energy, airlines, and entertainment are the fastest growing segment of the workforce and also the roles least impacted negatively by AI. In fact AI is going to make these jobs even better.

I hope you enjoy the discussion: stay tuned for a detailed article describing some of the frontline-work innovations recently announced by UKG and more on our research roadmap.

If you would like to share your innovative solutions for frontline work, please contact us.

Additional Information

Powering the Frontline Workforce: How Frontline-First Companies Thrive (Research)

The UKG Product Strategy

An Exploration into the Frontline Workforce with Josh Bersin (YouTube Video with Josh Secrest of Paradox)

The Age of The Superworker: Four Stages of AI Explainer Video