Michael Rosen talks to sociolinguist Dr Haru Yamada about how we listen in different ways across different cultures and social groups. It's the side of conversation that is not about talking, but which is equally - if not more - important to how we communicate. Haru is the author of 'Kiku: The Japonese Art of Good Listening', and she believes that listening is something we can all learn to do better in order to build stronger relationships with each other, and with the world around us.

Produced for BBC Audio Bristol by Becky Ripley, in partnership with The Open University.

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