In a recent survey, 60% of patients said they preferred to book appointments themselves online, rather than calling their doctor's office -- just the same way they prefer to book dinner reservations online, rather than calling restaurants. Enabling patient self-scheduling can drive patient satisfaction and retention, and it can reduce staff work, too. In the latest episode of the athenahealth podcast, we're joined by the practice manager at a pediatrics practice in the Cincinnati area, who walks us through how her practice set up patient self-scheduling -- and the impact it has had on their bottom line.

May is Women’s Health Month! In the latest episode of the athenahealth podcast, we talk through significant evolutions in women’s health care in recent years, particularly the way patients are increasingly informed, engaged, and proactive in their care journey.  We also touch on the way athenaOne workflows have evolved, and will continue to evolve, to best support a woman’s entire health journey, from adolescence to menopause and beyond.

Today we take a deep dive into click-saving tools available to clinicians in athenaOne – including order delegation, text macros, order sets, and saved findings. We find that users who are proficient with these tools tend to be more able to document patient visits as they go, rather than confronting a backlog outside of work hours.

Today's episode is presented by Affineon: https://marketplace.athenahealth.com/product/affineon-health.

The faster you can get claims out the door, the faster you get paid – and when you use Automatic Claim Creation, those claims get out the door with fewer errors, too. In this episode, we look at the tools you have available in athenaOne to get clean claims created faster – including the Automatic Claim Creation feature that allowed a surgery practice in Texas to eliminate the charge entry they once had to outsource.

Don't forget: Mark your calendar now for Thrive -- coming to Nashville in November!

We're joined for the latest episode of the athenahealth podcast by CEO Bob Segert, who shares his perspective on our focus on ambulatory care practices and how we're leveraging technology to cure complexity for overworked clinicians.

Don't forget to mark your calendar for Thrive, coming to Nashville in November. Learn more: https://www.athenahealth.com/resources/events/thrive

As part of the Spring 2025 Release, we're introducing ChartSync, a new feature that enables clinicians to view data from external sources globally connected to athenaOne and, through automation or with a single click, easily add relevant information into the patient's chart -- translating external data into actionable insights for clinicians at the point of care. You'll see ChartSync in athenaOne for medication fill history in the Spring 2025 Release, with additional data points planned for release in the near future.

As a reminder, the Spring 2025 Release takes place from March 19-21.

We hear over and over from clinicians that they got into medicine to work with patients, not to work through tasks or messages in their Clinical Inbox – and yet an enormous amount of time each day and each week often winds up being devoted to those administrative tasks. While we can’t fully eliminate administrative task work, we at athenahealth are working every day to make it easier to navigate, delegate, and complete those tasks to reduce the burnout so many clinicians are feeling.

While we were at Thrive in Austin, Texas, last fall, we had two conversations about managing Clinical Inbox volume – one with an athenaOne user, and one with an athenahealth training architect who focused on managing the Patient Portal. Mark your calendars now for Thrive in Nashville, Tenn., from November 3-5, 2025.

Nearly 2,000 of our practices have fully converted to the new Appointment Schedule functionality already, and we encourage you to be next! In the latest episode of the athenahealth podcast, we talk about the latest improvements to Appointment Schedule and what's on the horizon in 2025 for our fully modernized scheduling workflow.

Episode sponsor: Clinii

Resources:

https://success.athenahealth.com/s/scheduling

Interested in configuring all of the new tools included in Enhanced Self Check-in for athenaOne? Curious about how your staff can save time by optimizing the way patients can check in for appointments on their own devices? Hear from an athenaOne user (in an interview recorded at Thrive) about how her orthopedics practice leverages Enhanced Self Check-in to provide better patient care.

Curious about Thrive 2025? Learn more here: https://www.athenahealth.com/resources/events/thrive

Your Customer Success Manager is your biggest advocate – but are you making the most of that relationship? In the latest episode of the athenahealth podcast, we chat with the director of finance at an urgent care organization in Colorado (athenahealth customers since 2009) about how learned to be proactive with her CSM to get the help she needs to drive the best possible results for her business.

Stay informed about Thrive 2025, coming to Nashville next November: https://www.athenahealth.com/resources/events/thrive