Healthcare stands at a crossroads. While AI breakthroughs and innovation dominate the headlines, complexity remains a persistent challenge for too many practices nationwide. Navigating this ever-evolving landscape can feel overwhelming, but at athenahealth, we view complexity not as a barrier, but as an invitation to lead.

In the latest episode of the athenahealth podcast, we introduce you to the athenaInstitute, athenahealth’s platform for championing ideas and actions that help cure complexity in ambulatory care. Through timely insights, expert collaboration, and a spotlight on industry-shaping innovation, the athenaInstitute aims to accelerate meaningful progress for practices and the patients they serve.

Learn more by navigating to https://www.athenahealth.com/athenainstitute. 

In an interview recorded at Thrive Summit in November, we explore how innovative clinicians are leveraging athenaOne and artificial intelligence tools to overcome geographic barriers while maintaining the personal connection that's so vital to effective patient care. Dr. Allen Gee is a neurologist practicing in Wyoming, where he's one of only eight full-time neurologists serving a state of over 500,000 residents across hundreds of miles.

With his focus on "neurohealth" — treating the whole person rather than just symptoms — Dr. Gee shares his insights on using athenaOne's tools for patient engagement, how AI is helping him focus on patients rather than screens, and why he believes the future of healthcare lies in the collaboration between human intelligence and artificial intelligence.

Since its launch in 2023, Appointment Schedule has gradually replaced the legacy scheduling workflow in athenaOne. Appointment Schedule offers more in-depth visibility to a provider or department’s schedule as well as open or booked slots, and it allows users to view the calendar and start booking without first selecting a patient. As of July, over 90% of athenaOne practices who scheduled an appointment did so with the new Appointment Schedule workflow. By the end of 2025, two-thirds of organizations will have fully migrated to the new Appointment Schedule workflow.

Want some tips and tricks on transitioning to the new Appointment Schedule workflow from an organization that has been with us throughout the journey? Check out an interview recorded at Thrive Summit in Nashville in early November.

This episode is brought to you by Pretty Good AI: https://marketplace.athenahealth.com/product/pretty-good-ai 

If you were at Thrive in early November, you were in the room when we introduced the AI-native clinical encounter, a reimagined experience that anticipates clinicians’ needs, surfaces relevant insights at the moment of care, and drafts documentation, orders, and diagnoses based on the clinician-patient conversation. 

Listen to a conversation with Dr. Vik Mali, a pediatrician from the suburbs of Detroit, about his experience as an early tester of these AI features -- including Sage, a digital assistant embedded into athenaOne that clinicians can use to obtain information about their patient.

The Fall 2025 Release talks place from November 12-14. If you missed the recent Fall 2025 Release Walk-through webinar, we're publishing a conversation with Chief Medical Officer Dr. Nele Jessel that we featured in that webinar, a conversation that focused on the various ways we're using AI to transform the clinician experience in athenaOne, both with new features in the Fall 2025 Release and in the months to come.

Imagine a world where every step of patient care and the revenue cycle work together in a faster, smarter way, and where documentation is generated from what is said during the encounter, and is complete and compliant, with real-time, autonomously coded claims. Our ambition is to reduce your revenue cycle workload by at least 50% by 2027, while, at the same time, dramatically improving revenue cycle outcomes. It’s about taking more work off your plate than we ever thought possible. 

This episode is brought to you by Pretty Good AI: https://marketplace.athenahealth.com/product/pretty-good-ai

Three-quarters of patients in a recent survey expressed concern about protecting their personal health data – especially at a time when the use of behavioral health services is at an all-time high. In the latest athenahealth podcast, learn more about the evolving tools in athenaOne that you can use to protect patient privacy across a variety of use cases – including adolescent care and behavioral health care.

Join us in Nashville for Thrive: https://www.athenahealth.com/resources/events/thrive

Hear directly from athenahealth leadership about Thrive, which brings together over 2,000 healthcare clinicians, payers, and partners in Nashville in November to ignite inspiration, expand knowledge, and spark meaningful connections. This year, Thrive is bigger and better with exciting hands-on training sessions and abundant networking opportunities designed to elevate your expertise and fuel lasting relationships.  

Learn more: https://www.athenahealth.com/resources/events/thrive

Practices can automatically publish lab and imaging results received via interface, fax, Marketplace Partner APIs, and point-of-care tests to the Patient Portal. When that feature is enabled at the practice or department level, results tied to orders publish to the Patient Portal immediately upon receipt, prior to provider review. It’s a great tool to keep patients engaged with their healthcare and their care team, all while reducing work for staff.

User Guide — ResultsCall - O-Help  

Auto-Publishing to Patient Portal Rules 

ResultsCall Settings - O-Help 

Communicator ResultsCall FAQS 

This episode was presented by Sully.ai: https://marketplace.athenahealth.com/product/sully-ai

The Summer 2025 Release takes place from July 23-25. If you missed the Summer 2025 Release Walk-through webinar, we're publishing a conversation with Chief Product Officer Paul Brient we featured in that webinar -- a conversation that focused specifically on the ways that we're bringing AI into athenaOne both in the Summer 2025 Release and in the not-too-distant future.