The Best Practices Show with Kirk Behrendt

Sustainability is a hot topic — and this isn't just another trend! Our planet is in crisis, and we have a responsibility to act. To share what you can do as a dentist to reduce your footprint on Earth, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his friend Dr. Markus Tröltzsch, co-founder of Greenviu. Being environmentally friendly isn't about politics — it’s about leaving this shared home in a much better place. To begin your sustainability journey in your practice, listen to Episode 799 of The Best Practices Show!

Learn More About Dr. Tröltzsch:

• Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman
• Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman
• Learn more about Digital Smile Design: https://digitalsmiledesign.com
• Register for the DSD Provider course (November 11, 2024): https://digitalsmiledesign.com/dsd-provider
• Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand
• Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB
• Follow Dr. Tröltzsch on Instagram: https://www.instagram.com/markustroeltzsch
• Become a friend of Greenviu: https://greenviu.com

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 799: https://www.youtube.com/@actdental/videos

Main Takeaways:

• Sustainability is not just a trend. It’s time to take action.
• Start talking to your team about sustainability and its importance.
• As medical professionals, you do no harm. Follow this rule for our planet.
• Being sustainable is not about green politics, eco-terrorism, or communism.
• 60% of dentistry’s footprint comes from the commute of workers and patients.
• There are many ways that climate change is negatively affecting human health.
• Look for ways to waste less and use digital whenever possible to be more efficient.
• Medicine will always have a significant footprint, but we can find ways to compensate.

Snippets:

0:00 Introduction.

1:09 Dr. Tröltzsch’s background.

2:24 Why Greenviu was founded.

9:30 Data on the harm of climate change to human health.

16:05 Reduce, replace, and compensate, explained.

19:39 Eco-friendly products, trends, and marketing in recent years.

23:58 The recent backlash against climate change.

28:09 What dentists can do to be more sustainable.

36:11 How Greenviu plans to move the industry forward.

40:30 Final thoughts.

Dr. Christian Coachman Bio:

Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.

Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology. He has lectured and published internationally in the fields of esthetic and digital dentistry, dental photography, oral rehabilitation, dental ceramics, implants, and communication strategies and marketing in dentistry.

Dr. Markus Tröltzsch Bio:

Dr. Markus Tröltzsch received his DMD from the University of Erlangen-Nuremberg in 2005 and graduated in medicine from the same university in 2010.

Dr. Tröltzsch continued his dental studies in 2008 and 2009, specializing in restorative and esthetic dentistry (Curriculum DGÄZ). He spent six months in the Department of Surgery at the University of Sydney in Australia, then proceeded to the Department of Maxillofacial Surgery at the University of Zurich in Switzerland. Afterwards, he performed his residency at the university clinics in Bochum and Göttingen in Germany where he passed the board exam for maxillofacial surgery.

Dr. Tröltzsch was appointed as consultant and senior physician for maxillofacial surgery at the University of Göttingen from January of 2016 until September of 2016. He maintains a private office for dentistry and oral and maxillofacial surgery in Ansbach, Bavaria, Germany and directs the Department for Oral and Maxillofacial Surgery at the hospital of Ansbach, Bavaria, Germany with his father and brother.

798: More Patients or Higher APV? The One Metric You Must Focus on for Real Growth – Dr. Barrett Straub

You need patients to run your practice. But more isn't always better! To help you understand what makes patients valuable for your business, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to explain annual patient value and the six steps to steadily increase it for a more profitable practice. Sometimes, less is more! To learn more about this magic KPI for growth, listen to Episode 798 of The Best Practices Show!

Learn More About Dr. Straub:

• Send Dr. Straub an email: [email protected] 
• Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 798: https://www.youtube.com/@actdental/videos

Main Takeaways:

• Do more dentistry per visit for efficiency.
• Track how much you're diagnosing and selling.
• Get patients involved by taking time for a consultation.
• You can't afford not to collect 100% of what you're owed.
• Create a system to schedule your unscheduled treatment.
• Add procedures you're qualified and skilled to do onto your menu.
• Some patients can be seen more frequently than every six months.
• Keep patients tethered to the practice, even with easy appointments.

Snippets:

0:00 Introduction.

1:16 Annual patient value, explained.

10:17 Grow your communication skills and confidence.

12:05 Collect 100%.

14:00 Do more per visit.

17:18 Track how much you diagnose and sell.

21:02 Add more procedures to your menu.

23:34 Schedule unscheduled treatment.

25:36 Don't let patients leave without their next appointment.

29:08 Good versus “not that bad”.

31:15 Get patients involved.

34:54 Final thoughts.

Dr. Barrett Straub Bio:

Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.

A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted.

Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.

797: Struggling With Finding Team Members? Discover the Long-Term Solution Dentists Can't Afford to Ignore – Alan Twigg

You tell future patients why they should choose your practice. But how about future team members? Do you offer more than benefits and a paycheck? If not, don't miss this episode! Kirk Behrendt brings in Alan Twigg, co-owner of Bent Ericksen & Associates, to help you develop your unique employment proposition so you can keep your greatest team members. Put a stop to preventable turnover! To learn the long-term solution for employee retention, listen to Episode 797 of The Best Practices Show!

Learn More About Alan:

• Learn more about Bent Ericksen & Associates: https://bentericksen.com

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 797: https://www.youtube.com/@actdental/videos
• Watch Episode 777: Why Objections are a Gift with Miranda Beeson: https://www.youtube.com/watch?v=wJ6a_rRoNTA
• Read The 5 Languages of Appreciation in the Workplace by Dr. Gary Chapman & Dr. Paul White: https://www.appreciationatwork.com/5-languages-appreciation-workplace-improve-employee-engagement

Main Takeaways:

• Put in effort from the very beginning.
• Know your unique employment propositions.
• Invest heavily in onboarding. It is critical for retention.
• Turnover is preventable. Offer more than wages and benefits.
• Always stay up to date with the changing state and federal rules.
• Document everything. Your problems will be $200 instead of $50,000.
• Practice empathy and emotional intelligence. No employee just “gets it”.

Snippets:

0:00 Introduction.

1:21 About Bent Ericksen and Alan’s background.

3:33 Why this is an important topic.

8:16 Stay up to date with state and federal rules.

12:03 Why it’s critical to document everything.

16:08 Over 50% of the onboarding process determines retention.

21:46 Culture, defined.

23:47 HR compliance, explained.

26:03 Final thoughts.

28:53 More about Bent Ericksen.

Alan Twigg Bio:

Alan Twigg is the co-owner of Bent Ericksen & Associates. For over 10 years, he has guided thousands of clients and consultants through the ever-changing world of HR and employment compliance. He is a speaker, consultant, and author who is passionate about bringing education and peace-of-mind to such a confusing topic.

As a strong proponent of symbiotic employer-employee relations, Alan is passionate about teamwork and positive work cultures, with an emphasis on long-term personnel retention and employment compliance, where his solutions-oriented outlook excels.

796: Annual Review 911: It’s Time for Change – Heather Crockett

Who are the most important people in your practice? If you said your patients, listen to this episode! Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to explain why your team comes first — not your patients. Start putting your energy where it matters most! To learn how to take care of your team and transform your practice, listen to Episode 796 of The Best Practices Show!

Learn More About Heather:

• Send Heather an email: [email protected] 
• Join Heather on Facebook: https://www.facebook.com/heather.r.crockett
• Follow Heather on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 796: https://www.youtube.com/@actdental/videos
• Watch Episode 773: Consistency is King with Dr. Kevin Groth: https://www.youtube.com/watch?v=fIDVG3QoPJ4
• Download ACT’s Check-In Agenda: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Check%20In%20Agenda.pdf

Main Takeaways:

• Check-ins are the key to trust.
• A flyby is not a check-in! Put aside time to do it.
• Empower your team. Have them schedule and lead check-ins.
• Always schedule the next check-in before starting the current one.
• Be present, flex your active listening muscles, and ask good questions.
• Make sure your compensation conversations are separate from check-ins.
• Emphasize to your team how important they are, and how important check-ins are.

Snippets:

0:00 Introduction.

2:18 Why the check-in is important for your practice.

8:12 Why annual reviews are ineffective.

11:28 Check-ins and annual reviews, explained.

15:08 Best practices for check-ins.

22:17 The system for check-ins.

27:17 Earn your team’s trust and respect.

29:10 Establish an order for priorities.

32:32 Emphasize to your team that they are important.

34:05 Check-ins are great for accountability.

35:50 When to have the compensation conversation.

37:09 Flybys are not check-ins.

40:07 Final takeaways.

Heather Crockett Bio:

Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.

Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.

She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.

It’s Sunday night, and you're looking at Monday’s schedule. You see names you don't want to see, and you dread going to work. Wouldn't it be great to see only your favorite patients? It’s possible to do, and this episode teaches you how! Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to help you keep the patients who value your work and pay their bills. To learn the two steps to increase your happiness, listen to Episode 795 of The Best Practices Show!

Learn More About Adriana:

• Join Adriana on Facebook: https://www.facebook.com/adriana.booth
• Follow Adriana on Instagram: https://www.instagram.com/adrimarieb
• Send Gina an email: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 795: https://www.youtube.com/@actdental/videos
• Watch Episode 792: Creating a 6-Star Patient Experience in Your Practice: https://www.youtube.com/watch?v=XeBVFziRJt0
• Watch Episode 765: Outshine Competitors, Release Your 3 Uniques: https://www.youtube.com/watch?v=HjRa_1e_Tb8
• Download ACT’s Differentiation Tool: https://info.actdental.com/hubfs/PDF/Differentiation%20Tool.pdf
• Download ACT’s Patient ID System: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Copy%20of%20Patient%20ID%20System.pdf

Main Takeaways:

• Identify characteristics of your core customers.
• Don't base your core customers based on emotion.
• Use the Patient ID System to rate your patients’ behaviors.
• Remember that not all of your “A” patients will be your favorite people.
• Create appointment codes to objectively document your patients’ conduct.
• You are simply tracking patients’ behaviors, not making personal judgments.
• Let go of patients you don't want to see. You are not required to reschedule them.

Snippets:

0:00 Introduction.

1:28 Why this is an important topic.

5:23 Core customers, explained.

9:34 The Patient ID System, explained.

17:22 How to mark your patients in your software.

21:57 It’s about documenting behaviors.

27:02 More about ACT's resources and BPA. 

Adriana Booth, BS, RDH Bio:

Adriana Booth is a Lead Practice Coach who partners with dentists and their teams to cultivate leadership skills, build practice growth, and streamline business practices. After spending nearly two decades in the dental industry working with top-notch dental teams, Adriana came to ACT to share her passion for professional growth, high-level training, and systems creation with our clients. As a dental hygienist with a love for continuing education and personal growth, helping a practice become successful is at the heart of her passion for dentistry.

Adriana has a B.S. in Dental Hygiene from West Liberty University/O’Hehir University. By being involved in several Columbus, Ohio, study clubs, Adriana maintains strong relationships within her local dental community. She enjoys a variety of fitness activities, family time, good books, and at the top of her list, her fur babies.

794: 3 Reasons Why You Need a Vacation – Ariel Juday

Rest is a requirement — not a reward! If you don't have a vacation in your schedule, you'll want to after this episode! Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to explain how taking time away from the office can improve your health and well-being. As a bonus, it will also benefit your team! When was your last, true vacation? To learn the best way to plan for your next time off, listen to Episode 794 of The Best Practices Show!

Learn More About Ariel:

• Send Ariel an email: [email protected] 
• Follow Ariel on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 794: https://www.youtube.com/@actdental/videos

Main Takeaways:

• Vacations will improve your mood, your stress level, and your relationships.
• There are different types of vacations. Take them throughout the year.
• Don't muddy the waters. CE and vacation are not the same things.
• To reduce stress, plan vacations in advance and have a system.
• Your team benefits when you take a break from dentistry.
• Taking time away will make you a better team leader.
• Take pictures for evidence of a good time.

Snippets:

0:00 Introduction.

1:27 Why this is an important topic.

3:32 The benefits of a vacation.

8:05 Plan vacations in advance.

9:48 Vacations improve relationships.

12:03 Travel hacks.

15:29 Rest to reset your mind.

19:18 CE and vacation are not the same.

22:49 Final takeaways.

Ariel Juday Bio:

Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!

793: The Biggest Misconceptions About Centric Relation Every Dentist Needs to Know – Dr. Jim McKee

If you're intimidated by centric relation, this is the episode for you! To increase your understanding and appreciation of CR, Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to explain what it means, why it’s misunderstood, and how learning more about it will improve your practice. To hear the myths and misconceptions debunked by one of the masters of occlusion, listen to Episode 793 of The Best Practices Show!

Learn More About Dr. McKee:

• Send Dr. McKee an email: [email protected] 
• Join Dr. McKee on Facebook: https://www.facebook.com/jim.mckee.104
• Register for Dr. McKee’s TMD Online course: https://courses.phelandentalseminars.com/tmd-pds
• Register for Dr. McKee’s Advanced Occlusion workshop: https://campus.speareducation.com/workshops/advanced-occlusion/details/syllabus
• Register for Dr. McKee’s occlusion seminar: https://campus.speareducation.com/seminars/demystifying-occlusion-1/details/syllabus
• Learn about Chicago Study Club: https://chicagostudyclub.com

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 793: https://www.youtube.com/@actdental/videos
• Watch Episode 649: The Restorative Diagnostic Practice: https://www.youtube.com/watch?v=lX6oU7cnDQU

Main Takeaways:

• Centric relation is simple. It’s normal joints in normal joint sockets.
• Know the difference between fully seated condylar position and CR.
• CR is not for everyone. For some patients, it is not possible to achieve.
• Understand the advantages and disadvantages of being or not being in CR.
• By understanding CR, your confidence level in treatment planning will increase.

Snippets:

0:00 Introduction.

2:29 Why centric relation is an important topic.

6:51 Advantages of using centric relation.

10:51 Fully seated condylar position versus centric relation.

14:14 Do we need to use centric relation for everybody?

20:22 What to do if the disc isn't in the right position.

22:50 Disadvantages of not achieving centric relation.

29:08 There's only one true diagnosis.

31:22 Who should manage occlusion?

33:47 How to screen for injured joints.

38:55 The importance of imaging.

40:49 How to treat patients who you can't achieve centric relation for.

42:14 Other treatment options.

46:00 About Dr. McKee’s upcoming occlusion courses.

48:42 Final thoughts.

Dr. Jim McKee Bio:

Dr. Jim McKee is a member of the Spear Resident Faculty. He has maintained a private practice since 1984 in Downers Grove, Illinois, where he treats a wide variety of cases with a focus on predictable restorative dentistry. He is a member of the American Academy of Restorative Dentistry and former president of the American Equilibration Society. He has lectured both nationally and internationally for over 25 years and directs several study clubs. Dr. McKee graduated from the University of Notre Dame in 1980 and earned his dental degree from the University of Illinois College of Dentistry in 1984.

792: Creating a 6-Star Patient Experience in Your Practice – Adriana Booth

For patients, the dental office is a scary place. It doesn't have to be, and to help you design a six-star experience, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to share a framework that will help you go above and beyond your patients’ expectations. Make your practice stand out to your favorite kind of people! To learn how to create a memorable experience for current and future patients, listen to Episode 792 of The Best Practices Show!

Learn More About Adriana:

• Send Adriana an email: [email protected] 
• Join Adriana on Facebook: https://www.facebook.com/adriana.booth
• Follow Adriana on Instagram: https://www.instagram.com/adrimarieb
• Send Gina an email: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 792: https://www.youtube.com/@actdental/videos
• Sign up to watch Unlocking the Secrets to a Thriving Practice: Mastering the New Patient Experience: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fwebinars-0b75d2%2F114-unlock-the-secrets-to-a-thriving-dental-practice-mastering-the-new-patient-experience#email
• Download ACT’s Creating a 6-Star Patient Experience: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/6%20Star%20Experience%20(1).pdf

Main Takeaways:

• Your patient experience starts with the phone call.
• Design an in-office experience to wow your patients.
• Rehearse the handoff to make it seamless every time.
• Find ways to spoil your patients while they're in the chair.
• Have a patient exit system so critical things always get done.
• Build a solid follow-up system to retain your greatest patients.
• Get input from your team to make the patient experience better.

Snippets:

0:00 Introduction.

2:29 Why this is an important topic.

7:16 Make a great first impression over the phone.

10:17 Design a mindful in-office experience.

15:08 Create an elegant hand-off experience to the operatory.

17:23 Spoil your patients while in the chair.

20:40 Continue the elegant hand-off from the clinical area to the admin area.

22:30 Have a patient exit system.

26:22 Retain great patients, not just every patient.

30:22 Final thoughts.

Adriana Booth, BS, RDH Bio:

Adriana Booth is a Lead Practice Coach who partners with dentists and their teams to cultivate leadership skills, build practice growth, and streamline business practices. After spending nearly two decades in the dental industry working with top-notch dental teams, Adriana came to ACT to share her passion for professional growth, high-level training, and systems creation with our clients. As a dental hygienist with a love for continuing education and personal growth, helping a practice become successful is at the heart of her passion for dentistry.

Adriana has a B.S. in Dental Hygiene from West Liberty University/O’Hehir University. By being involved in several Columbus, Ohio, study clubs, Adriana maintains strong relationships within her local dental community. She enjoys a variety of fitness activities, family time, good books, and at the top of her list, her fur babies.

Whether it’s pasta or dentistry, good things take time — and great things take even longer! To help you slow down the way you practice, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his friend, Dr. Miguel Stanley, founder of Slow Dentistry Global Network, to explain the slow dentistry movement and how it will change dentistry for the better. Faster isn't better when it comes to dental care! To learn how to slow down for you and your patients, listen to Episode 791 of The Best Practices Show!

Learn More About Dr. Coachman & Dr. Stanley:

• Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman
• Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman
• Learn more about Digital Smile Design: https://digitalsmiledesign.com
• Register for the DSD Provider course (October 7, 2024, and November 11, 2024): https://digitalsmiledesign.com/dsd-provider
• Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand
• Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB
• Follow Slow Dentistry Global Network on Instagram: https://www.instagram.com/slowdentistryglobalnetwork
• Learn more about Slow Dentistry Global Network: https://slowdentistryglobalnetwork.org

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 791: https://www.youtube.com/@actdental/videos

Main Takeaways:

• Patients are starting to understand that fast-paced dentistry is not as great.
• You don't need training to do slow dentistry. You already know how to do it.
• Preparation is everything in healthcare. Take the time to do things right.
• Some of the best dentists in the world only see a few patients a day.
• Quality dentistry is not scalable. You can't rush excellence.
• Value likes from real patients, not likes on social media.
• Ethical dentistry will ultimately lead to longevity.

Snippets:

0:00 Introduction.

1:31 Dr. Stanley’s background.

2:33 Slow dentistry, explained.

24:21 Teeth are as important as your heart.

27:10 There's no police in dentistry.

30:48 An example of slow dentistry.

31:31 Value likes from your patients, not likes on Instagram.

34:42 An example of true longevity.

45:14 It’s a marathon, not a sprint.

51:53 The power of saying no.

58:32 Final thoughts and more about Slow Dentistry.

Dr. Christian Coachman Bio:

Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program.

Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology. He has lectured and published internationally in the fields of esthetic and digital dentistry, dental photography, oral rehabilitation, dental ceramics, implants, and communication strategies and marketing in dentistry.

Dr. Miguel Stanley Bio:

Dr. Miguel Stanley is the founder and clinical director of the globally renowned White Clinic, a leading dental center of the world for over 24 years with a large team of highly skilled doctors. He is also the co-founder of the Slow Dentistry Global Network, a nonprofit organization.

Dr. Stanley is also the vice president of the Digital Dentistry Society, as well as a member of many international scientific and academic organizations. He has published several studies and articles over the years. He is a consultant and key opinion leader for leading dental tech companies and holds a license to practice Portugal as well as the UK and Dubai.

Dr. Stanley is an adjunct professor at the University of Pennsylvania School of Dentistry and has lectured extensively in over 50 countries on many fields of modern dentistry, from cosmetic dentistry to complex oral surgery, practice management and ethics to his “No Half Smiles” treatment philosophy. He is also one of the first dentists to ever give a TEDx Talk and host a documentary on dentistry for National Geographic. He was recently nominated one of the top 100 dentists in the world by his peers.

790: One Word That Creates an Amazing Team – Dr. Marco Brindis

The Beatles said it best — love is all you need! But maybe you don't love the people you see four days a week. To explain how that can change, Kirk Behrendt brings back Dr. Marco Brindis, former chairman of the prosthodontics department of Louisiana State University, to share his journey to a better team culture through loving his team and his profession. To learn more about this secret ingredient to an amazing team, listen to Episode 790 of The Best Practices Show!

Learn More About Dr. Brindis:

• Send Dr. Brindis an email: [email protected] 
• Join Dr. Brindis on Facebook: https://www.facebook.com/marco.brindis.3
• Follow Dr. Brindis on Instagram: https://www.instagram.com/drmarcobrindis

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 790: https://www.youtube.com/@actdental/videos

Main Takeaways:

• Love is all you need. But love is hard work!
• Loving your team is a commitment, not just a feeling.
• Make time to connect with your team on a deeper level.
• There is something much more powerful than money — it’s love!
• When your team loves one another, that love will extend to your patients.
• Having a vision for your practice is critical. It is the GPS that will guide you.

Snippets:

0:00 Introduction.

1:44 Dr. Brindis’s background.

7:17 Loving your team is hard work.

10:43 The importance of core values in finding the right people.

15:20 How to talk about this with your team.

20:44 Reaching your patient’s heart.

23:29 Your vision is your GPS.

25:09 Ideas for when team members aren't receptive.

33:11 Final thoughts.

35:29 More about Dr. Brindis and how to get in touch.

Dr. Marco Brindis Bio:

Dr. Marco Brindis was the former chairman of the prosthodontics department of Louisiana State University Health Sciences Center, and former assistant professor of dentistry at LSUHSC School of Dentistry in the department of prosthodontics. He earned his DDS from the Universidad Intercontinental in Mexico City in 1998, completed a Preceptorship in Dental Implants at the Universidad Intercontinental in 1999, a Preceptorship in Dental Implants at the Dental School at the UT Health Science Center in San Antonio in 2002, and a Surgical Implant Fellowship at the Biotechnology Institute in Vitoria, Spain, in 2003. He earned his Certificate in Prosthodontics at LSU School of Dentistry in the Department of Prosthodontics in 2007, then completed the Esthetic and Occlusion courses at the Pankey Institute in 2007.

Dr. Brindis is very passionate in the field of interdisciplinary dentistry for full-mouth reconstruction, esthetics, and implant dentistry. He is involved in the development of new implant protocols to treat edentulous patients. He has lectured in the United States, Mexico, Canada, and Spain. He is a member of several organizations, including the Academy of Osseointegration, American Dental Association, American College of Prosthodontists, and the Pierre Fauchard Academy. He is a well-established national and international speaker, having spoken at symposiums such as the AAOMS Dental Implant Conference, International Symposium on Oral Implantology in Spain, Academy of Osseointegration, AAOMS Annual Meeting, and the American Academy of Restorative Dentistry.