How were Eir complaints staff instructed to treat a complaint? Why are Eir saying this instruction is being used ‘out of context?’ And how does this effect Eir customers? Telecoms company Eir was fined €7,500 in court today after pleading guilty to 12 counts of breaching regulations governing how complaints should be handled by providers. However, it says the paragraph relating to staff instructions around customer complaint telephone numbers and websites was “taken out of context”. It added that this was part of “training material for new customer service agents”, requiring agents to transfer a call rather than asking a customer to call a second time.

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Are politicians being harassed out of office on social media? As a wave of Irish TDs leave office, partially citing invective and coarseness online, how is our new TikTok Taoiseach doing? Joining Adrian to discuss this is the Fine Gael TD for Galway East, Ciaran Cannon, who recently announced that he would not run again for the Dail, partially because of how ugly things were getting online Adrian is also joined by Damien Mulley, director of Mulley Communications, who has conducted extensive research into how politicians fare online and who is doing best.

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When is Disney+ clamping down on password sharing? What is Apple’s new robot project? And why does Elon Musk think AI will exceed human intelligence next year? This week on The Big Tech Show, Adrian discusses the tech stories hitting the news.

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Are you overpaying for mobile, broadband or TV? Is it a bother to switch? And will your service suffer in quality if you change provider? On The Big Tech Show, Adrian discusses how you can save on mobile, broadband and TV amid price hikes this month.

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What led Emmet O’Neill to the role of CEO of StoryToys? Was it a straight line to the top? And how did he deal with the failures along the way? On The Big Tech Show this week, Adrian is joined by CEO of StoryToys to discuss the often-perilous journey of an entrepreneur.

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What is the best foldable phone on the market? How much do they cost? And why is the Honor Magic V2 first in class? On this week’s episode of The Big Tech Show, Adrian discusses the best flip and foldable smartphones available this year.

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How did Mike Feerick build a business with 40 million users? How did he convince Chuck Feeney to mentor him? And how is he helping Irish diaspora connect with their roots back home? CEO of global e-learning platform Alison.com, Mike Feerick, joined Adrian to discuss his highs and lows in a life in business.

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Why are EV sales dropping? Will the price discounts help them bounce back? And what does it have to do with the charging network? Derek Reilly, founder of Nevo and the EV Ireland YouTube Channel joins Adrian to discuss the latest on electric cars, including why sales are plummeting.

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Is the Apple MacBook Air worth getting? What are the new features? And how does it compare to the previous model? On this week’s episode of The Big Tech Show, Adrian looks at Apple’s newest multi-purpose laptop.

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