The Commerce Collective Podcast

Mastering Metail brings you the “ShopTalk Series,” recorded live from ShopTalk 2023! In this episode Diana Finster, Head of Agency & Tech Partnerships at Walmart Connect helps us understand the presence of retail media networks at ShopTalk, teaches us about Walmart Connect’s capabilities, how to pick the best partners and solutions for your business, and gives us a peek into innovations in the pipeline.

Mastering Metail brings you the “ShopTalk Series” recorded live from ShopTalk 2023! In this episode Mike Balabanov, VP of Agency Development at Criteo discusses how retail media networks are no longer just for sponsored products. The media ecosystem is evolving with the open web which requires nuanced approaches to media planning, and Criteo’s Commerce Max (which you’ll have to tune in to learn more about) is at the forefront of upper funnel innovation.

Omnichannel is not a new concept on Mastering Metail, but how does a large manufacturer or brand tie everything together across its teams to provide the best consumer experience possible? That’s where someone like Todd Hassenfelt, eCommerce Director, Growth Strategy & Planning at Colgate-Palmolive, can help.This episode focuses on 3 key digital shelf management elements -  PDP Content, retailer search, and ratings & reviews - to always be thinking about from an omnichannel perspective and we discuss how your brand can adopt this approach. The Digital Shelf should get as much attention as the physical shelf does since the consumer journey starts anywhere and finishes anywhere.  

By pressing play on this episode, you’ll be entering a course led by Carolann McKay, VP of Customer Experience at MikMak who will guide you through understanding how to utilize eCommerce data to improve retailer relationships. Module 1 covers understanding what the consumer wants and where, and Module 2 covers understanding the journey to conversion via MikMak’s data to altogether help strengthen a brand’s critical retailer relationships.

Social commerce isn’t just a fad - through its development it has challenged advertisers to find new ways to interact with and inspire consumers to purchase. In this episode Patrick Quaggin-Smith, Emerging Channels Lead at Perpetua teaches us about the evolution of influencer marketing and the creator economy while providing insight into the future of the transactional elements of social commerce as well - with key tips for advertisers interested in learning more, experimenting, or growing their social commerce potential.

Whether you want to work in eCommerce, today is your first day, or you’ve been around for a while, where to take your career can be an overwhelming thought. In this episode we flip the roles of host and guest. Mark Mannino, Chief Operating Officer at Flywheel Digital interviews Emma about starting and building an eCommerce career - what skills are needed? What does "Day 1" look like? After that, the roles flip back and Emma interviews Mark about accelerating a career and what a role in senior leadership looks like.

When we think about finding success in eCommerce, instinct leads us to the product and where it shows up on site - but what are some of the less obvious opportunities out there that can help drive efficiency, reduce fines, and create an additional brand experience? Look no further than packaging. In this episode, Scott Erickson, Sr Account Manager, Amazon, at 3M will teach us all about the back end logistics of those boxes or bags that end up on your porch, SIOC, and so much more.

You might think that this big tech event in Las Vegas is all about smart home gadgets and self-driving cars, but that’s not all. There is quite a lot to learn about ecommerce and adtech if you attend CES - that’s why Flywheel Digital shows up in full force. In this episode, Hannah Donoghue, VP of Professional Services at Edge will share what we learned at the event across commerce marketing, the battle for data, greater connectivity, and digital health. You’ll even hear her thoughts on robot strollers.

3PL - third party logistics - you’ve probably heard of this. In the world of eCommerce, manufacturers need to be nimble to keep up with consumer demands and the changing dynamics of supply chain. Mike O’Donnell, VP of Client Services at Flywheel Digital, explores the ways in which a 3PL can expand beyond a capabilities extension and become a true strategic competitive advantage for selling online.

AMC (Amazon Marketing Cloud) is not just another industry buzzword. With AMC, media insights can be discovered across multiple consumer insights with accuracy like never before. Andrew Fox, Head of Campaign Tech & Automation at Flywheel Digital will guide us along the path of understanding what AMC can unlock for your brand, how to access it, and how to effectively turn these insights into actionable strategies for your brand.