This week, Rob and Paul chat about Paul’s new book, “Dr. Nacho’s ABCs of Patient Communication.” As many of you know, Paul is passionate about helping dentists improve communication, leadership, and practice success through simple, effective language. Paul brings years of experience as a practicing dentist, multiple-practice owner, and founder of Dental Nachos to his writing. He’s excited to share his new book, a valuable resource for dentists, which is now available on Amazon.

In this episode, Paul shares some highlights from his book, including the importance of patient communication in dentistry and how small word choices can dramatically impact trust, anxiety, case acceptance, and team culture. He discusses the value of replacing technical or negative language with relatable, “human-centered” phrasing that helps patients feel understood and confident in their care decisions.

You can purchase Paul’s book, “Dr. Nacho’s ABCs of Patient Communication,” on Amazon:

https://www.amazon.com/Dr-Nachos-ABCs-Patient-Communication/dp/B0DGBDMW65

Recommended resource mentioned in the episode:

How to Speak – Patrick Winston (YouTube)

https://www.youtube.com/watch?v=Unzc731iCUY&list=PLUl4u3cNGP60eUvXa1jfVT9BsBsqAICr_&index=1

To learn more about Paul and Dental Nachos, visit https://www.dentalnachos.com/ or connect through his educational platforms and resources.

Listeners who want to reach Paul can do so at [email protected], and those who want to reach Rob can do so at [email protected].

This week, the Dental Amigos welcome Jaclyn Nona, CEO, Co-Founder, and Marketing Strategist of Clever Dental Co. Jaclyn helps dental practices implement effective in-house marketing and social media strategies, empowering dental practices to build authentic brands and stronger patient connections.

In this episode, Jaclyn shares her background in communications and her journey collaborating with dentists on their dental marketing strategies and working in the dental industry which began in 2013. She focuses on how in-house marketing can transform dental practices. She explains why social media is underused in dentistry, how training existing staff to manage marketing saves time and money, and how authentic, in-house content builds patient loyalty, staff retention, and community reputation.

To learn more about Jaclyn and Clever Dental Co., visit www.cleverdentalco.com or connect with her on LinkedIn https://www.linkedin.com/in/jaclyn-nona-7b9424314/.

Listeners who want to reach Paul can do so at [email protected] and those who want to reach Rob can do so at [email protected].

This week, the Dental Amigos welcome Sharon Bleiler, DMD, practicing dentist and co-founder of Team Care Dental, and her husband Colin Ambler, MBA, business strategist and software architect behind the platform. Together, they transformed their 14-chair practice in Jenkintown, Pennsylvania into a model of team-driven growth and innovation.

In this episode, Sharon and Colin share their journey from building a start-up dental practice to launching Team Care Dental, a platform that empowers staff through real-time incentives, performance tracking, and culture-building tools that drive profitability and engagement.

To learn more about Sharon, Colin, and Team Care Dental, visit www.teamcaredental.com.

Listeners who want to reach Paul can do so at [email protected] and those who want to reach Rob can do so at [email protected].

This week, the Dental Amigos welcome Dr. Bob “Dee” Dokhanchi, seasoned private practice dentist, tech advisor, and founder of the Facebook group Dentistry in General. A passionate advocate for transparency and grassroots reform, Bob brings energy and insight to the future of dentistry.

In this episode, Bob shares his journey from clinical honors at Loyola to leading advocacy efforts within the ADA. He discusses DIG-A-PALOOZA , food insecurity among dental students, the licensing compact debate, and the challenges of selling to DSOs—all with his signature “fuzzy math” clarity and entrepreneurial fire.

To learn more about Bob and Dentistry in General, visit https://dentistryingeneral.com or join the Facebook Group: https://www.facebook.com/share/g/16J7DacEYY/

Listeners who want to reach Paul can do so at [email protected] and those who want to reach Rob can do so at [email protected].

This week, the Dental Amigos welcome Joe McGonigal, dental industry veteran, sell-side advisor, and Partner at DDSmatch. With over 20 years of experience, Joe specializes in guiding dentists through successful practice transitions across the Mid-Atlantic region.

In this episode, Joe shares his journey from broker newcomer to trusted advisor, and dives into the evolving landscape of dental practice valuations, the impact of DSOs, and the critical role of clean data and strategic guidance in closing high-stakes transitions.

To learn more about Joe McGonigal and DDSmatch, visit ddsmatch.com or reach out to him directly at [email protected].

Listeners who want to reach Paul can do so at [email protected] and those who want to reach Rob can do so at [email protected].

This week, the Dental Amigos welcome Diwakar Sinha, founder, CEO, and healthcare finance strategist at Polaris Healthcare Partners. With over two decades of experience in dental sales and acquisitions, practice growth, and capital sourcing, Diwakar brings deep insight into the evolving landscape of group dentistry.

In this episode, Diwakar shares his journey from traditional banking to strategic consulting and explores how younger dentists and multi-practice owners can scale responsibly, retain associates through equity partnerships, and navigate middle-market lending without defaulting to DSO sales.

To learn more about Diwakar and Polaris Healthcare Partners, visit polarishealthcarepartners.com or reach out to him directly at [email protected].

Listeners who want to reach Paul can do so at [email protected] and those who want to reach Rob can do so at [email protected].

This week, the Dental Amigos welcome Stephanie Mapp, DMD, dental consultant, speaker, and founder of “Mapp Your Practice.” With over 30 years of clinical and business experience, Dr. Mapp helps dentists navigate PPOs, practice transitions, and sustainable growth strategies.

In this episode, Dr. Mapp shares her journey as a multi-practice owner navigating financial and legal adversity. With the knowledge gained from this experience, she now empowers dentists to rethink PPO participation, associate hiring, and practice profitability with clarity and resilience.

To learn more about Dr. Mapp and ”Mapp Your Practice,” visit www.mappyourpractice.com.

Listeners who want to reach Paul can do so at [email protected] and those who want to reach Rob can do so at [email protected].

Episode 143 – Dr. Rihan Javid: How Remote Teams Are Transforming Hiring in the Dental Industry by The Dental Amigos

Episode 142 - Deren Flesher, DDS: Financial Fitness, Freedom & Life Beyond the Operatory by The Dental Amigos

This week, the Dental Amigos welcome Alex Nottingham, founder and CEO of All-Star Dental Academy, for a dynamic and thought-provoking conversation about what it really takes to build and lead a high-performing dental team. Drawing on his experience as a business leader, speaker, and coach, Alex shares practical insights on reducing costly staff turnover, improving team training, and creating a culture of accountability and care.

Alex breaks down why dentists often get in their own way when it comes to leadership—and how shifting from manager to visionary can transform their practices. He also talks candidly about the value of coaching, what makes dental events impactful (or not), and why most dentists are surprisingly great on the phone.

From building onboarding systems to getting buy-in from your team, this episode is full of real-world advice for practice owners who want to work smarter, not just harder.

To learn more about Alex and explore All-Star Dental Academy’s free resources and training programs, visit https://www.allstardentalacademy.com.

Listeners who want to reach Paul can do so at [email protected], and those who want to reach Rob can do so at [email protected].