April 29, 2024

The Diagnostic Difference – Life of a Mobile Technician: Freedom and Flexibility [RR 949]

46 minutes

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs).

Robert Kenney Jr., Ampd Auto Diagnostic Solutions, and instructor at Hudson Valley Community College.

Show Notes

Robert Kenny Jr.'s Career (00:01:03) Overview of Kenny's career and his transition to entrepreneurship.

Starting a Shop (00:02:24) Kenny's journey to opening his shop and the obstacles he encountered.

Technician Training (00:03:20) The significance of training for technicians and its industry effects.

Education and Industry Development (00:03:59) Kenny's role in automotive industry education and growth.

Mobile Diagnostic Business Growth (00:06:43) The development of Kenny's mobile diagnostic service and its influence on small shops.

Balancing Roles (00:08:00) The challenge of juggling teaching, diagnostics, and shop management.

Technician Pay Issues (00:10:03) The problem of technician compensation and its effect on new talent.

Accountability and Mentorship (00:11:17) The role of accountability and guidance in business growth.

Admitting Failure (00:12:31) The difficulty of acknowledging mistakes and seeking assistance in the field.

Mobile Diagnostician Benefits (00:14:16) Advantages of working as a traveling mobile diagnostician.

Labor Rate Comparison (00:16:09) Analyzing labor rates and their significance in the industry.

Flat Rate System Comparison (00:22:51) Contrasting flat rate systems in various shop types and their technician impact.

EV Standards Development (00:24:19) Participation in setting electric vehicle charging standards and curriculum updates.

EV Technology Importance (00:25:44) The significance and progress of electric vehicle technology in the sector.

Training Importance (00:27:05) The consequences of inadequate training on businesses and the demand for specialists.

Robert's Mobile Diagnostic Experience (00:32:12) Kenney shares his enjoyment and insights from his mobile diagnostic venture and time at Gill's Garage.

Educational Programs and EV Training (00:32:17) Discussion on Hudson Valley Community College's programs and Bronx Community College's EV class development.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will mommunication (00:29:00) Involving employees' families in company activities, promoting honesty and open communication, and addressing personal well-being through a life coach.

Listening and Individual Management (00:31:14) Highlighting the importance of active listening, intuition, and individualized management to improve employee retention.

Attracting and Retaining Employees (00:31:57) Strategies for supporting employees' financial well-being and making work enjoyable.

Creating a Fun Work Environment (00:32:37) Implementing games, profit-sharing, and unique incentives to make work enjoyable.

Recruiting and Developing Future Technicians (00:35:40) Strategies for attracting potential superstars from marginal shops and nurturing talent.

Employee Compensation and Long-Term Care (00:40:33) Ensuring fair compensation and care for long-term employees to retain talent.

Profit Sharing and Business Understanding (00:45:33) Educating employees about profit sharing and the mechanical perspective of business operations.

Thanks to our Partner, Technician Find

If you are tired of struggling to find skilled automotive technicians for your independent auto repair shop, say goodbye to the endless search and let Technician Find be your solution. We are a 'Single Stop To Staff Your Shop.' http://www.technicianfind.com

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By Carm Capriotto, AAP

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