The EA Campus Podcast

As Executive Assistants, we’re no strangers to juggling a hundred things at once, but how often do we stop and ask: Is this a task, or am I actually running a project? In this episode of The EA Campus Podcast, we are diving into why recognising the difference between tasks and project work matters more than you might think.

We’ll talk about how to spot project work in your day-to-day, why the language you use can completely change how others see your role, and how to start framing your contributions in a more strategic way, without adding loads of admin to your plate.

You’ll walk away with a simple framework for thinking about your projects (yes, they are projects!) and the confidence to say, “I delivered this” - because you did.

EA Insight of the Week: A small shift in language can lead to a big shift in impact.

The EA Campus

In this episode of The EA Campus Podcast, host Nicky Christmas sits down with Gisele Karame-Kemp for a candid and inspiring Day in the Life conversation.

Gisele joins us from Sydney, Australia, where she leads a global team of Executive and Administrative Assistants at Atlassian. With a career that’s taken her from the University of Sydney to the private investment world supporting Lachlan Murdoch, and five and a half years as EA to Atlassian’s CEO, Gisele shares the real story behind her career evolution—and what it’s like to go from EA to people manager in a fast-paced tech environment.

We talk about:

• What it takes to lead a team of Assistants while staying true to the EA mindset
• How to build confidence and shift out of perfectionism
• Managing burnout, creating sustainable routines, and prioritising self-care
• Why a growth mindset is more valuable than a polished CV
• Navigating roles that look impressive on LinkedIn but don’t align with your life

Gisele brings a refreshing blend of insight, humility, and humour to this conversation—whether you're an EA exploring your next step, or a leader supporting others in their careers, you’ll take so much away from this episode.

Resources and links mentioned:

• Feel Better, Live More podcast with Dr Rangan Chatterjee
• Upcoming EA Campus events: https://theeacampus.com/events

The EA Campus

In this episode of The EA Campus Podcast, we’re taking a deep dive into the Eisenhower Matrix — specifically the quadrant that too often gets overlooked: important but not urgent work.

As Executive Assistants, it’s easy to get caught in the whirlwind of urgent requests, Slack pings, and last-minute diary dramas. But real strategic impact? That lives in Quadrant 2.

Join Nicky Christmas as she explores how EAs can protect time for the work that improves processes, builds trust, and prevents future fires — all without needing a crisis to prioritise it. You’ll learn how to schedule and defend deep work time, link your projects to long-term goals, and frame your accomplishments to reflect the real value you bring.

💡 Related Reading:
 👉 Mastering Prioritisation as an Executive Assistant with the Eisenhower Matrix

📅 Upcoming Events Mentioned:
 🚀 Innovate Virtual Summit – AI & Automation for Assistants (11th July)
💻 Microsoft Office Essentials and AI Masterclass with Shelley Fishel (25th July)

Whether you’re planning ahead, refining your systems, or just trying to make space for the work that really matters, this episode is for you.

The EA Campus

Ever wish you had a clear roadmap for working seamlessly with your Executive? In this episode of The EA Campus Podcast, host Nicky Christmas guides you through the powerful process of creating an Executive User Guide - a strategic tool that captures everything you need to know about your Executive’s preferences, communication style, and leadership approach.

From defining how they like to receive updates to understanding their management style, Nicky breaks down each section with practical tips and real-world examples. You’ll learn how to:

• Identify your Executive’s communication preferences
• Set clear expectations around reporting and meetings
• Navigate feedback and performance conversations
• Align with your Executive’s strategy and priorities

Plus, don’t miss the free download to help you get started: the Executive User Guide Template, available at theeacampus.com/podcast/ep66.

This episode is a must-listen for any Assistant who wants to build a stronger partnership with their Executive and elevate their impact. Tune in and discover how to take the guesswork out of working together!

The EA Campus

In this episode of The EA Campus Podcast, we sit down with freelance Executive Assistant Kaitlin Bekken for one of our ever-popular Day in the Life conversations.

Caitlyn shares her journey into the EA world, how she transitioned into freelancing, and what a typical day looks like supporting multiple clients across industries. From managing inboxes and booking complex travel to using AI tools like ChatGPT and NVO to streamline her workflow, Caitlyn walks us through the systems and mindset that keep her on top of her game.

We also dive into the importance of knowing your own working capacity, how to build strong remote relationships with executives, and the career-defining power of problem-solving and tenacity.

Whether you’re an in-house EA curious about life as a freelancer, or a virtual assistant looking to refine your own approach, Caitlyn’s insights are full of practical wisdom, humour, and reassurance.

In this episode:

• Caitlyn’s journey into the EA role and her move into freelancing
• How she manages her day across multiple clients and time zones
• Her favourite tools and tech, including ChatGPT and NVO
• Building trust remotely and setting healthy boundaries
• Advice for new EAs (and why “just go for it” might be your new motto)

The EA Campus

Welcome to The EA Campus Podcast with your host, Nicky Christmas. In today’s episode, we’re diving into the different types of meetings your Executive attends and how you can manage them strategically to drive real progress.

Here’s what we cover:

• Why meetings matter more than ever—and how EAs can support their Executive’s time as their most valuable resource
• The six key meeting types you need to know:
  • Decision-Making Meetings – Where critical choices happen
  • Information-Sharing Meetings – Updates and reports that matter
  • Brainstorming/Creative Sessions – Sparking new ideas
  • Relationship-Building Meetings – Building trust and connections
  • Crisis/Problem-Solving Meetings – When urgent solutions are needed
  • Governance/Board Meetings – Formal, high-level decision-making
• How to categorise meetings and tailor your prep: from agendas and pre-reads to setting the right mindset for each type
• The importance of managing transitions between meetings to avoid ‘meeting hangovers’ and keep your Executive focused
• Tips for asking the right questions when scheduling meetings—like clarifying objectives, success criteria, and your Executive’s role
• The difference you can make as an EA by setting every meeting up for success, transforming from a diary manager to a strategic partner

🔗 Resources Mentioned:

• Free Meetings Checklist Template: theeacampus.com/podcast/ep64
• EA Campus Online Courses – 30% off with code SUMMER30
• Upcoming Events:
  • Advanced Management Masterclass – 13th June
  • Strategic Time Management Masterclass – 24th June
  • AI Virtual Summit – 11th July
  • Microsoft & AI Masterclass – 24th July

https://theeacampus.com/events/

🗓️ Stay Connected:

• Subscribe to The EA Campus Podcast so you never miss an episode
• Leave us a review - it helps other EAs discover the show
• Share this episode with a fellow EA who’d find it helpful

The EA Campus

Business travel – glamorous on Instagram, chaotic in real life. In this episode of The EA Campus Podcast, host Nicky Christmas revisits one of her most-requested topics: how to expertly plan and manage business travel for your executive. Originally recorded at her first public speaking event back in 2012 (or maybe 2013 – who’s counting?), this session has been fully updated for 2025 with all the latest tools, AI tricks, and tech tips.

Whether your executive is flying long-haul or hopping on a train to a regional office, you’ll learn how to build a bulletproof itinerary that keeps them calm, collected, and exactly where they need to be. From pre-flight prep to worst-case scenario plans, we’re covering it all.

Oh, and yes – we still print the itinerary. Even in 2025.

In this episode, we cover:

• Why travel planning is still one of the most essential EA skills
• Setting clear expectations before your executive sets foot on a plane
• Questions to ask before you book anything (trust us, these are game changers)
• What the purpose of the trip tells you about how to plan it
• How to build an itinerary your executive will actually use
• Four essentials every itinerary needs – plus the added extras that make all the difference
• Why paper copies still matter (yes, really)
• Who should get a copy of the itinerary – it’s not just your exec!
• How to prep for delays, jet lag, and all those unexpected curveballs
• The best AI and travel tech tools to streamline the process in 2025
• One final Google Maps trick that will make you look like a total travel genius

🎁 Free Download:
Grab our customisable Travel Itinerary Template – complete with emergency contact checklist and pre-trip planning questions.

The EA Campus

In this solo episode, host Nicky Christmas dives into a topic that’s often overlooked but absolutely essential for Executive Assistants - feedback. Not just collecting it, but organising it, categorising it, and using it to demonstrate your value, influence, and impact.

We’ll unpack how to turn everyday praise into a powerful narrative you can use in performance reviews, salary conversations, and even job interviews. If you've ever struggled to explain your contribution, this episode will give you the tools—and the confidence—to make your invisible work visible.

Plus, Nicky shares a free downloadable Feedback Categorisation Template to help you get started.

🔗 Download the free template here: https://theeacampus.com/podcast/ep62

🗂️ Show Notes:

In this episode, you’ll learn:

• Why feedback often goes unnoticed—and how to start spotting it
• How to collect feedback in a way that fits into your busy schedule
• A step-by-step system for categorising and analysing your feedback
• How to turn praise into a compelling narrative for performance conversations
• Why sending your feedback summary ahead of time changes the tone of the meeting
• How tools like ChatGPT can help structure and polish your feedback log

💡 EA Tip of the Week:
Track praise like you’d track spending. It doesn’t have to be perfect—it just has to be captured.

🎁 Resources Mentioned:

• Download the Feedback Categorisation Template
• Sign up for The Collaborative Assistant Masterclass – Friday 30th May

📣 Don’t forget to:

• Subscribe, share, and leave a review
• Follow us on LinkedIn and Instagram @TheEACampus
• Visit https://theeacampus.com for upcoming events, courses, and community support

The EA Campus

This week, we’re tackling one of the most common challenges Assistants face - getting your Executive to delegate.

If your Executive insists on doing everything themselves, avoids handing off tasks, or says they simply don’t have time to show you the ropes, you're not alone. In this episode, I unpack eight key reasons why so many Executives struggle to delegate and what you can do about it. From perfectionism and fear of failure to not knowing where to start, we’ll explore the mindset behind the resistance and give you practical strategies to break through the barrier.

You’ll learn how to:

• Understand the psychology behind under-delegation
• Use the “multiple-choice strategy” to make it easier for your Executive to say yes
• Build trust and showcase your capability through small wins
• Create a system that makes delegation a habit, not a headache

Plus, I’ll share tips on how to keep your Executive accountable once they start delegating.

👋 A quick heads-up before we dive in - May is a big month here at The EA Campus! Join us for the Project Management Masterclass with Mary Beth Imbarratto on Friday, 9th May, our Impact Virtual Summit on Friday, 16th May, and the Collaborative Assistant Masterclass on Friday, 30th May. We’d love to see you there!

Project Management Masterclass

Impact Virtual Summit

Collaborative Assistant Masterclass

Ready to help your Executive let go and level up? Let’s get into it!

The EA Campus

From setting goals and refreshing their profile to drafting content and tracking engagement, Nicky walks you through seven practical steps to help your Executive build a personal brand on LinkedIn - without it taking over your day.

Whether you're already ghostwriting posts or just starting to explore what this might look like, this episode is packed with advice, real-world EA insights, and helpful tools to make the process smoother.

You don’t need to be a social media manager to add value here. You just need the right plan, the right tools, and the confidence to get started.

Plus, don’t miss the bonus segment on what not to do when managing your Exec’s LinkedIn, and a reminder of the exciting events coming up on The EA Campus!

🎧 Listen now and learn:

• How to set goals and boundaries with your Executive
• What kind of content works best on LinkedIn
• How to create a sustainable content schedule
• Tools to help you write, schedule, and track content
• How to turn social media support into real performance wins

Content Planning & Scheduling:

• Trello / Asana (content calendar)
• Notion (content tracker)
• SocialBee (scheduling, categorising, and repurposing posts)
• Buffer / Later (content scheduling)
• LinkedIn’s Native Scheduling

Content Creation & Design:

• Canva (graphics, thumbnails)
• ChatGPT (drafting ideas - just make sure to edit for tone!)

LinkedIn-Specific Tools:

• Shield App (performance analytics)
• Taplio (personal branding, scheduling, AI help)
• LinkedIn Creator Mode (highlight posts, access extra tools)
• Crystal (understand tone of potential connections)

Profile Optimisation:

• Teal
• Resume Worded

The EA Campus