The Inner Chief

"I asked this executive team whether any of them had ever regretted removing a toxic high performer and what was quite amazing was that they not only emphatically said no, they couldn't believe they took so long to do so."

In today's minisode, I'm going to cover toxic high performers. These individuals can cause a lot of problems in your business, especially amongst other projects and colleagues, and you need a strategy to be able to deal with them.

A toxic person is someone who can bully, be mean to other people in the business, and are really difficult to deal with. They have all the power, or so they think, and very often, the executive team and the board assume that they are indispensable due to their performance and the outcomes they achieve.

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We're going to talk about:

✅ What toxic high performers are and why they behave so poorly

✅ Seeking support from the executive and other stakeholders to make a move

✅ A 5-step process to re-align the person to the business priorities, or to remove them from their role.

Deal hope,

Greg

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"A manager once told me to stop trying to be so perfect; instead, get it 80% right, and we'll work out the rest, because otherwise you'll never do anything."

In this episode of The Inner Chief podcast, I speak to the Managing Director of SAP Concur ANZ, Fabian Calle, on being agile in a large corporate, leading as an introvert, and the career skills obtained from martial arts.

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Fabian is the Managing Director of SAP Concur, Australia and New Zealand.

He has over 15 years' experience working with SMBs in the computer software industry in a variety of roles at SAP Concur, including: General Manager for SMB; Senior Director of Regional Sales for SMB; and Director of Regional Sales for Enterprises.

Fabian's expertise is in Business Process, Negotiation, Business Planning, Growth, Sales, and Customer Relationship Management (CRM) and has a business degree from Deakin University in Corporate Law, Business Systems and Finance.

Fabian is also a keen martial arts enthusiast, having competed in karate, Muay Thai and Brazilian jiu-jitsu, claiming a national title in the latter only six years after starting.

In this episode we talk about:

✅ How working in the family business making boxes of strawberries for 2 cents each shaped his work ethic

✅ Manifesting agility and ideation in a large corporate organisation - Fabian articulates a wonderful story about creating a new product that led to it being 30% of the SAP global revenue

✅ The exact strategies he uses to manage his energy and get people to follow him as an introvert leader, and

✅ The incredible life and leadership lessons he has learnt from honing his craft as a martial arts competitor.

You can connect with Fabian via LinkedIn.

• Essentialism: The Disciplined Pursuit of Less - by Greg McKeown

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"I'm an advocate of not getting splinters in my bum or sitting on a fence. Make hard choices, make them now, rip the BandAid off."

In this Best of Series episode of The Inner Chief podcast, we feature the Chief Growth Officer of ACS (Australian Computer Society), Siobhan O'Sullivan, on customer experience, looking at yourself in the mirror and accelerating your career.

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I interviewed Siobhan for this podcast in 2018, when she was the COO of HashChing, Australia's first mortgage hub. She has since moved on to become the Chief Growth Officer for ACS (Australian Computer Society).

Siobhan started her career in Human Resources at Armaguard and then progressed through the ranks of Woolworths and into executive roles as COO of Finware Australia and then CEO of The Mortgage & Finance Association of Australia (MFAA), the peak industry body providing service and representation to more than 12,500 Professional Finance Brokers.

She has also been a Director of Running for Premature Babies and is currently on the Board of Wych Money and BrainSTEM Limited.

Siobhan has trained in martial arts since she was 8 years old and also holds an MBA from Macquarie Graduate School of Management.

In this episode we talk about:

✅ How she rose from bluecollar roots to lead one of the most exciting fin-tech businesses

✅ What she learnt from becoming a black belt in multiple martial arts forms, including spending time with a Sixth Dan in the USA

✅ How to stop being a victim and accelerate your career

✅ How to look at the person in the mirror and like what you see.

You can reach Siobhan on LinkedIn.

• To grow your career, grow yourself first - by Siobhan O'Sullivan via LinkedIn

• The Man in the Mirror - by Dale Wimbrow

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I love the Churchill quote, "Success is not final. Failure is not fatal. What matters is the courage to go on."

In this episode of The Inner Chief podcast, I speak to world-renowned hotel developer, Rory Hunter, on spearheading the build-to-rent movement towards sustainability, seeking solitude and healing on the ocean, and the adventure of a lifetime after buying an island in his twenties.

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Rory has led multiple organisations and the development of award-winning properties across Australia and South-East Asia, including the Song Saa Private Island, which was named one of the top 10 Luxury Hotel Developments of the last decade globally.

His latest venture is MODEL - a new, Australian build-to-rent group that is committed to creating meaningful impact for future generations.

Rory previously founded SoHo Partners, and in 2013, he established the Song Saa Foundation, an independent NGO dedicated to preserving Cambodia's marine environment. A highlight of the foundation includes creating the country's first ever Marine National Park in partnership with Monaco's Prince Albert.

Rory has won numerous awards, including National Geographic's Leader in Sustainable Tourism, and is also a World Economic Forum Young Global Leader, and a Global Board Member of the Young Presidents' Organization Sports and Outdoors Network.

In this episode we talk about:

✅ How he harnessed the entrepreneurial spirit he possessed from a young age

✅ Buying an island in his twenties and building an acclaimed resort on it

✅ Build-to-rent development that considers the planet, local environment and the locals instead of profit, and

✅ Finding forgiveness, love, acceptance and inner peace by sailing solo across the ocean on his way home to Australia.

Thanks to former guest, Daniel Penny, for introducing me to Rory.

You can connect with Rory via LinkedIn and the MODEL website.

• Tomorrow's too late (white paper) - by Rory Hunter

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"In the second half of life, you shift from focusing on serving the self to focusing on serving family and community. That's what it means to be a true Chief, to be beyond self."

In today's minisode, I give to you my top 15 lessons and learnings from this year. And what a year it's been! This year we passed 300 episodes, and we passed six years as a business with Chief Maker.

And what I like to do at the end of every year is sit back and reflect and ask myself some questions. One question that got raised this year was by our podcast guest Jay Abraham: "What got you here?"

And I thought, what better way to finish the year than a conglomeration of lessons from chiefs, from our own experiments as a business and as individuals, to see if some of the things that we have tried have played out. Because if there's one thing we know through coaching is that you're not alone.

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Stay epic,

Greg

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"People believe that the voice they have is the voice they were born with, and it's not true. They were born with an instrument and they have to learn how to play it."

This is a special episode only available to our podcast subscribers, which we call The Mini Chief. These are short, sharp highlights from our fabulous CEO guests, where you get a 5 to 10 minute snapshot from their full episode.

Our latest guest is Roger Love, The World's #1 Celebrity Voice Coach.

His full episode is titled The man who taught Bradley Cooper, Reese Witherspoon, The Beach Boys and more to use their voice to change the world.

You can find the full audio and show notes here:

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Roger is recognized as indisputably the #1 voice coach in the world.

He coaches singers such as John Mayer and Selena Gomez, as well as speakers like Anthony Robbins, and actors including Reese Witherspoon, Zoe Saldana, Keira Knightley, and Bradley Cooper.

Amazingly, by the time he was 16, Roger became the voice coach for the Beach Boys, Chicago, The Jackson 5, and Earth, Wind and Fire.

Roger has vocally produced more than 150 million unit sales worldwide and written three top-selling books.

In the full episode we talk about:

✅ Why your most powerful communication tool is your voice, and how it can be effectively utilised to be your best perceived version of you

✅ How to overcome your fear of public speaking by understanding and correcting the components of your voice

✅ What leaders can do to ensure they land a message with their people, and

✅ Saving the world from the threat to communication that has been caused by AI.

✅ Roger also gives me a Voice Coaching lesson during the podcast!

You can connect with Roger via LinkedIn and his website.

• The Missing Piece Meets The Big O - by Shell Silverstein

• Set Your Voice Free - by Roger Love

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"People believe that the voice they have is the voice they were born with, and it's not true. They were born with an instrument and they have to learn how to play it."

In this episode of The Inner Chief podcast, I speak to the World's #1 Celebrity Voice Coach, Roger Love, the man who taught Bradley Cooper, Reece Witherspoon, The Beach Boys and more to use their voice to change the world.

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DOWNLOAD THE CHIEF MAKER OPERATING RHYTHM HOW TO GUIDE AND PUT YOUR VISION AND MISSION INTO ACTION FAST: chiefmaker.com/operatingrhythm

Roger is recognized as indisputably the #1 voice coach in the world.

He coaches singers such as John Mayer and Selena Gomez, as well as speakers like Anthony Robbins, and actors including Reese Witherspoon, Zoe Saldana, Keira Knightley, and Bradley Cooper.

Amazingly, by the time he was 16, Roger became the voice coach for the Beach Boys, Chicago, The Jackson 5, and Earth, Wind and Fire.

Roger has vocally produced more than 150 million unit sales worldwide and written three top-selling books.

In this episode we talk about:

✅ Why your most powerful communication tool is your voice, and how it can be effectively utilised to be your best perceived version of you

✅ How to overcome your fear of public speaking by understanding and correcting the components of your voice

✅ What leaders can do to ensure they land a message with their people, and

✅ Saving the world from the threat to communication that has been caused by AI.

✅ Roger also gives me a Voice Coaching lesson during the podcast!

Thanks to former guest, Jay Abraham, for introducing me to Roger.

You can connect with Roger via LinkedIn and his website.

• The Missing Piece Meets The Big O - by Shell Silverstein

• Set Your Voice Free - by Roger Love

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🤝 Connect with the Chief Maker

"It's not about starting up, it's about staying up."

This is a special episode only available to our podcast subscribers, which we call The Mini Chief. These are short, sharp highlights from our fabulous CEO guests, where you get a 5 to 10 minute snapshot from their full episode.

Our latest episode is from our Best of Series with the Co-Founder of The Real Estate Stylist, Sara Chamberlain.

Her full episode is titled Being a rebel, becoming unemployable, and knowing your business inside-out and you can find the full audio and show notes here:

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I interviewed Sara for this podcast in September 2018.

A serial entrepreneur, Sara has been in business for 20 years, launching her first internationally stocked homewares range at just 21. She has bought and sold businesses, worked on the world's largest advertising accounts in London, including Coca-Cola, Cadbury and Pizza Hut, and doubled the turnover of a retail store in under 18 months.

Along with her sister, Amy, they created Australia's premier property styling company, The Real Estate Stylist, with the business growing from effectively a one sofa enterprise to a multi-million dollar one in a short space of time.

Their list of clients include A-listers such as Rebecca Judd and Zoe Foster Blake and the team is regularly called upon for partnerships and collaborations with RealEstate.com, Domain, and The Collective.

Sara has also launched a business coaching seminar series, published a small business strategy guide and trained as an executive coach.

In this episode we talk about:

✅ How the stories we tell ourselves reflect the life we live

✅ Her resilience through brutally tough health issues as a child

✅ The importance of not making your hobby your business and why she became unemployable

✅ Knowing your business inside-out and building human-to-human experiences.

You can reach Sara on LinkedIn and you can follow TRES on Instagram

• The Power of Now - by Eckhart Tolle

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"It's not about starting up, it's about staying up."

In this Best of Series episode of The Inner Chief podcast, we feature Co-Founder of The Real Estate Stylist, Sara Chamberlain, on being a rebel, becoming unemployable, and knowing your business inside-out.

🎧👉 chiefmaker.com/310 👂

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I interviewed Sara for this podcast in September 2018.

A serial entrepreneur, Sara has been in business for 20 years, launching her first internationally stocked homewares range at just 21. She has bought and sold businesses, worked on the world's largest advertising accounts in London, including Coca-Cola, Cadbury and Pizza Hut, and doubled the turnover of a retail store in under 18 months.

Along with her sister, Amy, they created Australia's premier property styling company, The Real Estate Stylist, with the business growing from effectively a one sofa enterprise to a multi-million dollar one in a short space of time.

Their list of clients include A-listers such as Rebecca Judd and Zoe Foster Blake and the team is regularly called upon for partnerships and collaborations with RealEstate.com, Domain, and The Collective.

Sara has also launched a business coaching seminar series, published a small business strategy guide and trained as an executive coach.

In this episode we talk about:

✅ How the stories we tell ourselves reflect the life we live

✅ Her resilience through brutally tough health issues as a child

✅ The importance of not making your hobby your business and why she became unemployable

✅ Knowing your business inside-out and building human-to-human experiences.

You can reach Sara on LinkedIn and you can follow TRES on Instagram

• The Power of Now - by Eckhart Tolle

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🤝 Connect with the Chief Maker

"I am grateful for everything I have. But for me, feeling lucky is a lot more animated and holds a lot more curiosity and open-mindedness to opportunity and possibility."

This is a special episode only available to our podcast subscribers, which we call The Mini Chief. These are short, sharp highlights from our fabulous CEO guests, where you get a 5 to 10 minute snapshot from their full episode.

Our latest guest is Mark John, Founder & CEO of frntlne.

His full episode is titled Partnering with the world's top performers and business people, what a leader's natural state is, and feeling lucky every day.

You can find the full audio and show notes here:

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Mark is the CEO of frntlne, an edutech business he founded in 2021 that makes it easy to train frontline staff across a variety of industries, with engaging and memorable TikTok-style content.

frntlne boasts a number of high-profile global and multinational retail and consumer clients including Coles, L'Oreal, P&G, Swisse and Mumm Champagne.

In May 2023, Mark was successful in securing a consortium of strategic investors, closing a AU$4.6million seed funding round. He has also established an impressive advisory board, including professor Dr Mathew Knowles PhD, who is the architect behind the careers of his daughters Beyoncé and Solange, as well as supergroup Destiny's Child.

Mark, who was born in Singapore, has had careers in entertainment, retail and video technology and now calls country Victoria home.

In this episode we talk about:

✅ How he has delivered value to global music superstars

✅ How he has built partnerships that create sustained value for all involved

✅ His fascinating career path and early life and how he came to be at the helm of an edtech company

✅ What he means by a leader being in their natural state, and

✅ Unlocking your inner creative and why he feels lucky every day.

You can connect with Mark via LinkedIn.

• Elon Musk - by Walter Isaacson

• My Life in Full: Work, Family and Our Future - by Indra Nooyi

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