The Inner Chief

In this episode you'll hear from Vivek Bhatia. At age 26, Vivek was a Indian migrant watching the big businessmen in their expensive suits walk around Sydney. This inspiring story is how he rose above the pack to become a CEO in just 10 years. Vivek is now CEO and MD of iCare which delivers insurance and care services to the people of New South Wales. Whether a person is severely injured in the workplace or on the road, iCare supports their long-term care needs to improve quality of life outcomes, including helping people return to work. In 2008, Vivek was appointed CEO of Wesfarmers Insurance in Australia, where he was responsible for leading the multi-brand, multi-channel insurer through a significant transformation journey. He was also co-lead of McKinsey & Company's Asia Pacific Restructuring & Transformation practice and has been the Chair of the former NSW Dust Diseases Board and been the NSW representative on the Board of SafeWork Australia. Key Points: Vivek outlines that "the day you stop learning is the day you stop living" and how important it is to have a commercial mind and social heart. Vivek's top quotes throughout the podcast are: 1. "Your boss is your customer. Work with them to determine the right priorities across the business." 2. "Get the right people reporting to you and delegate more so you have more time to work on the business. If you find yourself doing things that you would expect your team to do then that is an alarm bell." 3. "If people haven't had set backs, my personal belief is that they haven't challenged themselves or challenged the status quo which is even worse." 4. "If you haven't clearly articuled what you expect and then confirmed that the other person hasn't understood it in the same way then you aren't doing your job as a leader." 5. "What I'm not looking for is someone who has been successful but there is collateral damage" 6. "People talk about networking as a means to an end, instead of an end unto itself. I believe in networking because I get to learn." 7. "The biggest challenge that good leaders overcome is effective use of time." 8. "Always look for what more you can do for your company (above your role description)." 9. "One thing I make sure I never do is to go into victim mentality mode" 10. "I strongly believe that individuals need to take ownership of their situation" 11. "Good leaders are very aware, they always have their antenna on. They always look for signals that are being passed overtly or covertly." 12. "Networks don't happen by themselves" 13. "If I am not investing in myself, why would anyone else invest in me." Nominated Charity: Vivek's nominated charity is The Starlight Foundation and I've made a donation of $250 in Vivek's name for coming on the show. https://starlight.org.au Recommended Books, Influencers and Learning: • Anything by Peter Drucker and Malcolm Gladwell • The Road to Character, David Brooks Listen on iTunes here: https://itun.es/au/87Pqkb.c Listen on Android: http://tunein.com/radio/The-Inner- Chief-p1004701/ http://www.stitcher.com/s?fid=141429

In this episode you’ll hear from Vivek Bhatia. At age 26, Vivek was a Indian migrant watching the big businessmen in their expensive suits walk around Sydney. This inspiring story is how he rose above the pack to become a CEO in just 10 years.  Vivek is now CEO and MD of iCare which delivers insurance and care services to the people of New South Wales. Whether a person is severely injured in the workplace or on the road, iCare supports their long-term care needs to improve quality of life outcomes, including helping people return to work. In 2008, Vivek was appointed CEO of Wesfarmers Insurance in Australia, where he was responsible for leading the multi-brand, multi-channel insurer through a significant transformation journey. He was also co-lead of McKinsey & Company’s Asia Pacific Restructuring & Transformation practice and has been the Chair of the former NSW Dust Diseases Board and been the NSW representative on the Board of SafeWork Australia. Key Points: Vivek outlines that “the day you stop learning is the day you stop living” and how important it is to have a commercial mind and social heart. Vivek’s top quotes throughout the podcast are: 1. “Your boss is your customer. Work with them to determine the right priorities across the business.” 2. “Get the right people reporting to you and delegate more so you have more time to work on the business. If you find yourself doing things that you would expect your team to do then that is an alarm bell.” 3. “If people haven't had set backs, my personal belief is that they haven't challenged themselves or challenged the status quo which is even worse.” 4. “If you haven't clearly articuled what you expect and then confirmed that the other person hasn't understood it in the same way then you aren't doing your job as a leader.” 5. “What I'm not looking for is someone who has been successful but there is collateral damage” 6. “People talk about networking as a means to an end, instead of an end unto itself. I believe in networking because I get to learn.” 7. “The biggest challenge that good leaders overcome is effective use of time.” 8. “Always look for what more you can do for your company (above your role description).” 9. “One thing I make sure I never do is to go into victim mentality mode” 10. “I strongly believe that individuals need to take ownership of their situation” 11. “Good leaders are very aware, they always have their antenna on. They always look for signals that are being passed overtly or covertly.” 12. “Networks don't happen by themselves” 13. “If I am not investing in myself, why would anyone else invest in me.” Nominated Charity: Vivek’s nominated charity is The Starlight Foundation and I’ve made a donation of $250 in Vivek’s name for coming on the show. https://starlight.org.au Recommended Books, Influencers and Learning: • Anything by Peter Drucker and Malcolm Gladwell • The Road to Character, David Brooks Listen on iTunes here: https://itun.es/au/87Pqkb.c Listen on Android: http://tunein.com/radio/The-Inner- Chief-p1004701/ http://www.stitcher.com/s?fid=141429

In this episode you'll hear from Paul Broad. Paul is one of the great reformers of modern Australian business. He has been a CEO for 28 years leading major reform in Hunter Water, Sydney Water, Powertel, AAPT, Infrastructure NSW and Snowy Hydro. He has led many of these companies through corporatization and user pays representing the biggest change in their organisational history. Key Points: Paul outlines how important it is to dream and believe in yourself, how as leader sometimes you have to break the rules to succeed and that success comes through personal power.

In this episode you'll hear from Paul Broad. Paul is one of the great reformers of modern Australian business. He has been a CEO for 28 years leading major reform in Hunter Water, Sydney Water, Powertel, AAPT, Infrastructure NSW and Snowy Hydro. He has led many of these companies through corporatization and user pays representing the biggest change in their organisational history. Key Points: Paul outlines how important it is to dream and believe in yourself, how as leader sometimes you have to break the rules to succeed and that success comes through personal power. 

"Relationships are like a bank account – you have to put credits in, and when you need something, you're able to withdraw. So forming relationships is about doing the right thing by people, and when you need them, they often will do the right thing by you."

In this episode, you'll hear from Daniel Hunter, CEO of HealthShare, NSW, on staying the course, leveraging your networks and being grateful.

HealthShare is the largest public sector shared services organisation in Australia. It is a statewide body of more than 6,500 employees who support the delivery of patient care in NSW Health. On any given business day, HealthShare NSW:

• Serves more than 65,000 meals to patients
• Supplies 110 tonnes of clean linen to hospitals
• Manages the pays of 146,000 NSW Health employees
• Processes for NSW public hospitals nearly 12,000 accounts payable invoices valued at $72 million

We talk all about:

• How the 'command and control' CEO is being replaced by a humble, empathetic one
• Bringing a sense of purpose to the organisation through story-telling
• Giving your leaders and their teams some space to achieve the organisation's goals, and
• Getting comfortable with uncomfortable conversations, and avoiding wasting time on people who don't want to develop.

You can connect with Daniel via LinkedIn.

• Good to Great – by Jim Collins
• Dan's nominated charity is Running for Premature Babies and I've made a donation of $250 in Dan's name for coming on the show. http://www.runningforprematurebabies.com

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Dan outlines how important it is to stay the course, keep at it, leverage your networks and be grateful for what is around you. Dan covers 10 key topics throughout the podcast: 1.Stop spending all your time just working on your division and work on the organisation with the CEO 2.You have to demonstrate that you work for the betterment of the entire organisation 3.If you get down into the detail, you'll just annoy your people and hold them back 4.The role of the leader is to get a good team around you, set some good parameters, ask them how their going to achieve the goal, then give them some space. 5.We often waste time on developing the wrong people, when we should be cutting them. If after a month or two if you have a bad feeling about someone, its rare that they will come good. Look at how they manage people. A lot people are great atmanaging up, but kick down. 6.If you tolerate poor behaviour from one of your leaders then you're complicit in it. Let someone tell his or her story first. Be respectful. 7.We have a system that we stick to for family balance 8.Both times he got knocked back for exec team roles, something good came of it. Make sure you respond well to disappointments. 9.You've got to get comfortable with uncomfortable conversations. You do have to steel yourself for them. You've got tobe prepared and have examples. 10.Very rarely will people say no when you ask them to be a mentor. Dan’s nominated charity is Running for Premature Babies and I’ve made a donation of $250 in Dan’s name for coming on the show. http://www.runningforprematurebabies.com Recommended Books: Good to Great - Jim Collins Copyright: (c) 2017 Greg Layton, Chief Maker URL: chiefmaker.com.au

"He (Don Argus AO) said to me that if I was going to get to General Manager and beyond, CEO potentially, you have got to learn how to deal with people and I want you to have a good academic base and then we'll overlay it with experience."

In this episode, you'll hear from Mike Pratt AM, Secretary of Treasury in the NSW Government, on being well prepared, disciplined, transparent and keeping integrity in everything you do.

Mike is the NSW Customer Service Commissioner leading major service reform across the NSW Government. He is also Deputy Chancellor of Western Sydney University (WSU), Non-Executive Director of Credit Union Australia, Non-Executive Director of TAL and Deputy Chair of iCare.

He is also the Former Chairman of Bennelong Funds Management (recently retired there after 5 years), former President of the Australian Institute of Banking & Finance and inaugural joint President of Finsia.

His previous roles include CEO of NAB Australia, CEO of Consumer and SME Banking, North East Asia, with Standard Chartered Bank. He was also Group Executive of Westpac Business & Consumer Banking, CEO of Bank of New Zealand and CEO of Bank of Melbourne.

Previous directorships include Non-Executive Director of MasterCard International Inc, New York, Non-Executive Director of MasterCard, Asia Pacific, Non-Executive Director of BT Financial Services, Chairman of Shenzen Credit.

We talk all about:

• Why lifelong learning, including learning about yourself, is a critical discipline;
• The moments of truth when applying your core values;
• Celebrating success; and
• Having a network of people throughout the organisation.

You can connect with Mike via LinkedIn.

• Leading Change – by John Kotter
• The Long Walk to Freedom – by Nelson Mandela
• The Service Profit Chain – by Heskett and Sasser
• Mike nominated Plan International for his charity and I have donated $250 in his name.

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In this episode you'll hear from Mike Pratt.

Mike is the Commissioner for Service, NSW Government, leading major service reform across the NSW Government. He is also Deputy Chancellor of Western Sydney University, Chairman of Bennelong Funds Management and a Non-Executive Director of Credit Union Australia. Mike was CEO of Consumer and SME Banking, North East Asia, with Standard Chartered Bank. He is a former President of the Australian Institute of Banking & Finance.He was also Group Executive of Westpac Business & Consumer Banking, CEO of National Australia Bank in Australia and CEO of Bank of New Zealand. He was also CEO of Bank of Melbourne.

Previous directorships include Non-Executive Director of MasterCard International Inc, New York, Non-Executive Director of MasterCard, Asia Pacific, Non-Executive Director of BT Financial Services, Chairman of Shenzen Credit.

Mike outlines how important it is to be well prepared, build out your network, incorporate lifelong learning, be disciplined, maintain transparency and integrity in all you do. And to never forget - its all about relationships, what matters more than anything is relationships

Mike also has some great tips on getting great mentors and what you need to be on top of in the future of business.
Nominated Charity:

I have made a $250 donation in Mike's name to Plan International - www.plan.org.au

Recommended Books:

Leading Change, John Kotter
The Long Walk to Freedom, Nelson Mandela
The Service Profit Chain, Heskett and Sasser

Copyright: (c) 2017 Greg Layton, Chief Maker
URL: chiefmaker.com.au

"I had this philosophy of life that in challenging times, you always have that view of new jobs where after 2 or 3 months you look yourself in the mirror and say, 'I've got this' so I think backing yourself and taking risks is part of the game."

In this episode, you'll hear from Kevin Young, MD of Sydney Water on how to seize the future, be proactive and take risks and how this will help you be successful in the modern business world.

Kevin has been a CEO for over 13 years and is also the former MD of Hunter Water and sits on the board of Wateraid International. He is the MD of Sydney Water, which is Australia's biggest utility with turnover of over $2.6B and more than 2,500 employees.

We talk all about:

• How a manager is someone who achieves things through others;
• Being humble but maintaining fierce resolve;
• Deciding who should be on the bus with you; and
• Having a reputation of being a team player who has a track record.

You can connect with Kevin via LinkedIn.

• The Advantage – by Patrick Lencioni
• Kevin nominated www.wateraid.org for his charity and I have donated $250 in his name.

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🎵 Subscribe for free to The Inner Chief podcast on Spotify

🎬 Subscribe for free to the Chief Maker YouTube channel

🤝 Connect with the Chief Maker