The Lens

It’s not uncommon to see regression after process changes have been implemented. It is important to understand why this is occurring and mitigate those issues. Catalysis Healthcare Value Network member organization, Children’s Mercy Kansas City has shared their improvement work in many ways, including at the Lean Healthcare Transformation Summit and Network Sharing Sessions. This episode features Shelly Hammer, PI Consultant, and Rio Zammeron, Manager of Language Services to dive deeper into how they got new processes back on track after they noticed them regressing.

How do you create an organization where everyone is continuously learning, improving, and remaining committed to its purpose every day? Leaders from various industries including healthcare, information technology, manufacturing, and finance are constantly searching for the answer to this question. Laurie Spadaro, Director, MBOE, Fisher College of Business Executive Education, joins us to talk about the MBOE Program. 

Peter Ward, Director, Center for Operational Excellence, discusses how lean thinking helped with establishing mass vaccination sites in metro areas across the country. As well as how this thinking translated in the transition to smaller vaccination sites after the initial rush.

Today we have a special treat for our listeners. We will be sharing a segment of the PI leader discussion panel from our Summit in June. The panel features Penny Iannelli from UMass Memorial Health Care, Carlos Scholz from The Permanente Medical Group, and Yvett Sena from UNM Health System. The session is moderated by my colleague, Chris Weisbrod. These improvement leaders share insights about their lean journey.

Kellie Olmstead, Vice President and Chief Transformation Officer at Nemours shares about how they utilized multiple aspects of the management system in defining as well as deploying their strategic plan.

In this episode, we discuss building the foundation for lean transformation with Tom Hartman, Executive Coach at Catalysis and former senior executive at Autoliv, the world’s largest manufacturer of automotive safety products. This foundation is your organization's purpose combined with principles and values and it starts at the executive level.

John Toussaint, MD, co-author of Becoming the Change and thought leader in healthcare improvement describes using an A3 for personal development at the leadership level.

Designing new care models is the way that healthcare organizations are preparing for the demands in the future healthcare environment. To truly redesign a care model means to drastically change the way an organization delivers care to their patients. 

Colby Parrott, Director of Organizational Effectiveness at Vancouver Clinic, joins us to discuss how process improvement supports the strategy of the organization. Aligning the work of the organization with strategy is an integral step in achieving success.

Dr. Lee Erickson, a long-time lean leader with experience in multiple healthcare organizations, discusses with us how a daily management system can help reduce the need for a full-blown root cause analysis.