The Lens

Kim Brown and Beau Gostomsky, from Children’s Mercy Hospital in Kansas City, join us to talk about how they have implemented and learned from huddles for Shared Services leaders.

Dr. Mike Conroy, Chief Medical Officer for Sutter Medical Group in Sacramento, shares how he uses leader standard work and what he has learned. Leader standard work has been a big topic of conversation throughout the Catalysis community because it helps us stay focused on what matters most.

Don Shilton, Executive Coach with Catalysis, explains how healthcare executives he is coaching have been utilizing a buddy system to help them with personal development.

We are joined by Ken Segel from Value Capture, to reflect on the impact of RaDonda Vaught’s conviction on healthcare. Ken co-authored an article with John Toussaint, “4 Actions to Reduce Medical Errors in US Hospitals,” that was recently published in Harvard Business Review.

Model cells are test centers in an organization to experiment with new ideas and provide the opportunity to showcase what’s possible to the rest of the organization. Julie Williams, Operational Innovation Specialist at Nebraska Methodist Health System, shares with us about the model cell work they have done at Methodist Health System.

Mike Radtke, Catalysis faculty, talks with us about effective coaching and experimentation in problem solving.

Strategy is about making choices to create unique and relevant value for patients under conditions of uncertainty and competition. Making choices reduces overburden. Following the voice of the customer creates a unique, differentiated value proposition. Aligning resources around the top priorities reduces confusion. And the use of rapid learning cycles in the deployment of those priorities enables organizational agility. A system using visual management and standard work compels people at every level in the organization to contribute to the most important priorities as defined by patients. Jeff Hunter discusses using visual management of strategy deployment. 

Kata is a pattern or routine that serves as a guide to proficiency and expertise. Bill Boyd, Catalysis faculty, explains the use of kata in healthcare and how it engages team members in rapid cycles of experimentation.

As your organization matures on the journey to organizational excellence the function of the improvement team evolves from project-based facilitation to supporting leaders through culture transformation. Today I am joined by Catalysis staff and faculty to discuss the importance of building coaching capability within your PI team.

If you are looking to develop you coaching skills check out our virtual workshop, Building Coaching Capabilities: Transforming Your Improvement Team at createvaleu.org/coachingcapabilities or check out our full list of upcoming workshops at createvalue.org/workshops.

In the last two years, healthcare delivery has gone through a significant evolution. Telehealth services that were once rare, became the predominant method. In addition, with the growth of technology, other work is being done to deliver care at home or outside of the traditional setting of a hospital or clinic. We are joined by Patrick Conway, the CEO of Care Solutions at Optum to talk about this  innovative work to provide patient care.