Mike Radtke, Catalysis faculty, talks with us about effective coaching and experimentation in problem solving.

Strategy is about making choices to create unique and relevant value for patients under conditions of uncertainty and competition. Making choices reduces overburden. Following the voice of the customer creates a unique, differentiated value proposition. Aligning resources around the top priorities reduces confusion. And the use of rapid learning cycles in the deployment of those priorities enables organizational agility. A system using visual management and standard work compels people at every level in the organization to contribute to the most important priorities as defined by patients. Jeff Hunter discusses using visual management of strategy deployment. 

Kata is a pattern or routine that serves as a guide to proficiency and expertise. Bill Boyd, Catalysis faculty, explains the use of kata in healthcare and how it engages team members in rapid cycles of experimentation.

As your organization matures on the journey to organizational excellence the function of the improvement team evolves from project-based facilitation to supporting leaders through culture transformation. Today I am joined by Catalysis staff and faculty to discuss the importance of building coaching capability within your PI team.

If you are looking to develop you coaching skills check out our virtual workshop, Building Coaching Capabilities: Transforming Your Improvement Team at createvaleu.org/coachingcapabilities or check out our full list of upcoming workshops at createvalue.org/workshops.

In the last two years, healthcare delivery has gone through a significant evolution. Telehealth services that were once rare, became the predominant method. In addition, with the growth of technology, other work is being done to deliver care at home or outside of the traditional setting of a hospital or clinic. We are joined by Patrick Conway, the CEO of Care Solutions at Optum to talk about this  innovative work to provide patient care.

Data is important to driving improvement work. It is not always easy to access the right information or to analyze it in a way that can be used to create real, sustainable change. In 2019, Dr. Dan Low, from Seattle Children’s Hospital, presented a learning session on how they were using data to improve outcomes. He joins us on the podcast to discuss how every patient can make the system smarter when it comes to data collection.

Stefan Agamanolis, Chief Innovation Officer, and Mike Antochow, Operational Excellence and Innovation Leader, from Akron Children’s Hospital talk about work in their Innovation Center. Akron Children’s Hospital is a member of the Catalysis Healthcare Value Network and recently shared a case study about work in a sharing session open to other members.

Trevor Hall, Vice President of Human Resources, Communications, Continuous Improvement and Appeals at Saskatchewan Workers’ Compensation Board, talks about the value of leader standard work, specifically the impact of leader standard work when starting a new role.

We are joined by a team of nurses and CI staff from Michigan Medicine to discuss how they have been using process observation, or process confirmation as they like to call it, as a tool for problem-solving within their management system.

Dr. Dorothy Hung, Ph.D., Director of the Center for Lean Engagement & Research at the University of California - Berkley (CLEAR) joins The Lens  to discuss recent research CLEAR completed through interviews with healthcare leaders on the benefits of using a Daily Management System during the pandemic. CLEAR is a partner of Catalysis in providing objective academic research in the application of Lean in Healthcare.