The Lens

Mark Graban joins us to talk about his book, The Mistakes that Make Us, which focuses on how to learn from mistakes and create a culture of continuous improvement and innovation.

Dr. John Toussaint, Catalysis’ Executive Board Chair and Steve Shortell, Co-Founder of the Center for Lean Engagement and Research (CLEAR) at the University of California – Berkley, join us to discuss the content of the article they helped write, "The Better Care Plan: A Blueprint for Improving America’s Healthcare System." This article explores how to transition the current fee-for-service system in America to a risk-adjusted payment system with increased transparency on performance to continuously improve outcomes.

Amy Mervak and Mike Radtke, faculty of the workshop, Making Change Stick, focus on the many hidden factors that can be barriers to individual and organizational change efforts, how to make these factors visible, and address them.

Ginger Breeck, Executive Director of Patient Safety & Experience at the Community Health Network in Indiana, shares about Community Health's work to develop a strong and supportive process for Root Cause Analysis, or RCA.

Adam Thompson and Aisha Amira Saidu, of EHA Clinics in Nigeria, Africa share how they are using a variety of non-traditional resources to encourage everyone in their organization to see themselves as part of improvement and lean.

Pam Helander, Catalysis faculty, shares about the pilot workshop, Lean Management System in Action, that Catalysis held at Mount Sinai Morningside in New York City.

Todd Fischer, Ian Wedgwood, Ken Shanahan, and Krystal Cassanelli from the University Campus of UMass Memorial Health describe the redesign of their Emergency Department (ED) to streamline the flow for patient discharge.

Jamie Stilwill and Kristine Nicholson, from the University of Washington, Valley Medical Center in Renton, Washington, share about their Improvement idea program that has been in place for 6 years.

Kim Keller, Mary Ghaly Akella, and Shelcy Kamrud, from Mount Sinai Morningside, join us to share about their experiences transitioning to healthcare from continuous improvement roles within other industries.

Elizabeth Howe, Director of Performance Excellence at Duke University Health System in North Carolina, explains the process that Duke followed to introduce a Workflow Redesign and Digital Integration as part of their Digital Front Door to streamline the patient intake process.