Sheri Nakamura - Capability Development Manager and David Franklin, M.A. - Senior Organizational Development Consultant, from Stanford Medicine Children’s Hospital explain their work on Improvement Capability Development as part of the Packard Quality Management System at Stanford Children’s.

Emily Swaney - Sr. Director, Alli Kulp - Sr. Advisor, and Todd Schneider - Sr. Lean Advisor, from the Lean Promotion Office at OhioHealth describe how their small improvement team maximizes what they learn at events for their transformation journey.

Jurriaan de Jong, PhD, Assistant Professor, Department of Operations and Business Analytics at The Ohio State University explains the value and power of taking improvement students to the gemba at a variety of organizations.

Dr. John Toussaint discusses the impact of electronic health information on care delivery and the possibilities of AI to help providers improve care.

Yazmyne Campos, the Accreditation Manager at Torrance Memorial Medical Center in southern California describes her journey into improvement, quality and accreditation, a path she did not originally envision for herself.

Dorothy Hung, Ph.D., Director of the Center for Lean Engagement & Research (CLEAR) at the University of California – Berkley shares the results from research done on advancing health equity and leader practices. These findings will also be presented in a published paper.

Dr. John Toussaint, Catalysis’ Executive Chairman of the Board and Steve Shortell, Co-Founder of the Center for Lean Engagement and Research (CLEAR) at the University of California – Berkley, follow-up with us on the discussion they started on episode 85 about their article “The Better Care Plan: A Blueprint for Improving America’s Healthcare System” and the coalition workgroups that have started up.

John Toussaint, MD joins us as we celebrate our 100th episode of The Lens and helps us reflect on where we have been and where we hope to go in the future.

Kathryn Correia, President and CEO, Emerita for Legacy Health, joins us to share about how she and her team at Legacy navigated multiple crises in Portland, Oregon during the tumultuous year of 2020.

Emily Jackson, Chief Nursing Officer and Vice President of Patient Care Services at New York Presbyterian Hudson Valley Hospital, tells the story of the journey to her current role.