The Manager Track

Free download: Get the cliff notes, including exact lines to use and a one-on-one prep worksheet here: resources.archova.org/334

You ask your direct report a handful of questions in a one-on-one and leave feeling like you coached them well. They leave wondering why you didn't just say what you wanted.

That gap is common. In a Zenger Folkman study of 3,761 leaders, 24% rated their own coaching skills higher than the people around them did. On nearly every other skill, leaders tend to underrate themselves.

In Episode 334 of The Manager Track, Ramona walks through 5 mistakes managers make when they try to coach. Each one is hard to spot from your own seat, since you did ask questions and you didn't give orders.

In this episode, you'll hear about:

• The quick check that tells you whether someone needs teaching, telling, or coaching
• Why "Have you thought about...?" still lands as an instruction
• What happens to your ideas once your title is in the room
• The order that keeps coaching from becoming a way around a hard conversation
• The closing questions that turn a pleasant chat into a commitment, plus how to coach in a Slack reply or a document comment
• 
  

If you've ever had the same coaching conversation twice with nothing changing in between, this episode is for you.

Watch on YouTube: The Manager Track on YouTube

Resources Mentioned in This Episode

• The Advice Trap by Michael Bungay Stanier, the source of the "advice monster"
• The Coaching Habit by Michael Bungay Stanier
• Leadership Accelerator, Archova's 90-day manager readiness program for new and early-stage managers
• Episode 334 cliff notes, available on the episode page

Links

• Schedule a Leadership Strategy Call with Ramona HERE.
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/free-toolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: archova.org/1on1-course
• Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

Other Episodes You Might Like

• Episode 326, Giving Feedback as a Manager: The 3-Conversation Method
• Episode 313, Why Your One-on-Ones Turned Into Status Meetings (And How to Fix It)

What's Next?

Learn more about our leadership development programs, coaching and workshops at archova.org.

Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz

Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass

Love the podcast and haven't left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

If you've ever read an email from someone on your team and caught yourself thinking they sound like ChatGPT, you probably took it a little less seriously. Your team does the same thing with your messages.

Managers now use AI to draft feedback, prep difficult conversations, write performance reviews, and polish status updates. On paper, the output is often good. The trouble starts when the words arrive before the thinking. People pick up on that mismatch, and now they have a ready explanation for it. Research from Cornell found that people rated a chat partner as less cooperative when they only suspected AI-suggested replies, whether or not AI was involved.

In this episode, Ramona looks at why scripted messages land as inauthentic even when the script is solid, what that costs a manager's credibility, and how to keep using AI without your team discounting what you say.

In Episode 333, we cover:

• The three costs of sounding like AI, including the one that surprises people
• What "workslop" is, and why 42% of the people who receive it trust the sender less
• Where AI-written work gives itself away: reviews, proposals, scripted conversations, and emails
• Why knowledge is losing value as a differentiator, and what replaces it
• Four habits that keep your own judgment and voice in anything AI helps you write

Whether you use AI for every draft or only when a deadline hits at 8 p.m., this episode shows you how to keep your own judgment visible in what you send.

Listen to the episode: The Manager Track Podcast, Episode 333: https://www.ramonashaw.com/how-not-to-sound-like-chatgpt

Watch on YouTube: https://youtu.be/08uSGQIr0fE

Time

• The Leadership Accelerator, Archova's 12-week program for new and early-stage managers: https://archova.org/leadership-accelerator/
• Episode 333 cliff notes (free download on the episode page): https://resources.archova.org/episode-333
• Free masterclass: how to lead successfully as a new manager: https://archova.org/masterclass
• The Confident and Competent New Manager by Ramona Shaw: https://archova.org/books

• Schedule a Leadership Strategy Call with Ramona HERE.
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: http://archova.org/1on1-course
• Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

• Episode 325: How to Write a Leadership Philosophy: https://www.ramonashaw.com/write-a-leadership-philosophy/
• Episode 330: Written Presence: What Your Slack Messages Say About How Senior You Are: https://www.ramonashaw.com/executive-presence-in-writing/

Learn more about our leadership development programs, coaching and workshops at archova.org.

Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz

Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass

Love the podcast and haven't left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

Starting this week, our episodes come with downloadable cliff notes, so you have the scripts and tools in front of you when you need them. Grab this week's here: https://resources.archova.org/episode-332/

________

You got the job but now one person on your team has been doing this work longer than you've had a career, and you can feel them watching how you handle it.

So you do one of two things. You start correcting details and pushing your ideas harder than they deserve, trying to show you know enough. Or you turn every decision into a polite question about what they think you should do.

Both feel reasonable in the moment. Over a few months, the team figures out who actually runs things. And the survey data on younger managers is blunt about what bothers experienced employees: a boss who acts like they know more and gets defensive when questioned. Age barely comes into it.

In this episode, Ramona separates the two kinds of authority that show up in these relationships and shows you how to hold yours while putting their experience to real use.

In this episode:

• The two kinds of authority in the room, and what happens when you mix them up
• What to say when someone says “we tried that in 2019” in front of the whole team
• The habit that turns your decisions into requests for permission
• A four-part method for earning credibility with someone who has seen more than you
• The team code word that turns an old failure into useful information

If you've ever caught yourself explaining the same decision a third time to someone with more tenure than you, this episode is for you.

Watch on YouTube: https://youtu.be/f0Knz_suTTA

Episode page: https://www.ramonashaw.com/managing-experienced-employees

RESOURCES MENTIONED IN THIS EPISODE

• The Leadership Accelerator, Archova's 12-week cohort program for new and early-stage managers: https://www.archova.org/leadership-accelerator
• Free masterclass on leading successfully as a new manager: https://www.archova.org/masterclass
• The Confident and Competent New Manager by Ramona Shaw: https://www.archova.org/books

LINKS

• Schedule a Leadership Strategy Call with Ramona: https://calendly.com/ramonashaw/leadership-strategy-session
• Grab the free New Manager Toolkit mentioned in the episode: https://www.archova.org/freetoolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: https://www.archova.org/1on1-course
• Grab your copy of Ramona’s best-selling book ‘The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role’: amzn.to/3TuOdcP

OTHER EPISODES YOU MIGHT LIKE

• Episode 329: Stop Overexplaining at Work: The Three-Beat Answer: https://www.ramonashaw.com/stop-overexplaining-at-work/
• Episode 317: Leading an Inherited Team: The First 90 Days: https://www.ramonashaw.com/leading-an-inherited-team/

WHAT'S NEXT?

Learn more about our leadership development programs, coaching and workshops at archova.org.

Grab your copy of Ramona’s best-selling book ‘The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role’: amzn.to/3TuOdcP

Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz

Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass

Love the podcast and haven't left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

When a senior leader handles a hard question at an all-hands and makes it look easy, it's natural to assume they were born comfortable in front of a room and you weren't.

Kathryn Janicek has spent her career watching that assumption fall apart. As a 3-time Emmy-winning TV news producer, she put Fortune 500 CEOs on camera for 20 years and saw how many of them arrived unprepared. Today she coaches leaders for earnings calls, keynotes, and the move into the CEO seat, and she says the people at the top share an open secret: they all have a coach.

In this episode, Ramona and Kathryn talk about what goes into looking effortless on a bigger stage, whether that stage is a keynote, a client pitch, or your next team meeting.

In Episode 331, they cover:

• Why the work on nerves and confidence can't be crammed into the days before a presentation
• "Service over nervous," the question Kathryn asks herself before every talk
• The small habits that make people stop listening, including one big-city mayor's rings
• Vocal fry and upspeak: who does it, and why executives ask coaches to fix it
• Where "just be yourself" turns into bad career advice

If you've ever assumed your competence would be enough to carry you in the room, this conversation is for you.

Listen to the episode: The Manager Track Podcast, Episode 331

Watch on YouTube: The Manager Track on YouTube

Resources mentioned in this episode

• Janicek Performance Group: Kathryn's media, public speaking, and executive presence coaching firm
• Kathryn Janicek on LinkedIn: where she answers her direct messages
• Oprah Winfrey's 2013 Harvard commencement address: the "Was that okay?" story Ramona references
• Free New Manager Masterclass: the 4 shifts to become a leader people love to work for
• The Confident & Competent New Manager by Ramona Shaw

Links

• Schedule a Leadership Strategy Call with Ramona HERE.
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: http://archova.org/1on1-course
• Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

Other episodes you might like

• Episode 327: Resistance to Coaching: What Leaders Are Really Protecting
• Episode 329: Stop Overexplaining at Work: The Three-Beat Answer

What's next?

Learn more about our leadership development programs, coaching and workshops at archova.org.

Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz

Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass

Love the podcast and haven't left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

The perception of how senior you are gets built in rooms you are not in, using text you wrote in about forty seconds.

A skip level reads three of your Slack messages. A peer forwards your email two levels up and never mentions it. None of those people hear your voice, catch the warmth you would bring in person, or hold the context you were carrying when you typed it. In writing you do not control the tone. The reader does, and they supply it from their own mood, their own week, and whatever they already assume about you.

Most managers have never treated this as a skill worth learning. Ramona makes the case that it is one, and that the closer comparison is a consultant learning to write executive briefs or a lawyer learning to draft, not anything you picked up in school.

In Episode 330, Ramona covers:

• The Cold Read: how to read your own message the way someone scrolling on a phone with eight seconds of attention and no preloaded goodwill will read it
• Four phrases to delete from your writing starting this week, and the one swap that gets you a better answer
• What to do when someone uses a public channel to call you out, and why the long reply is a trap
• A two-word signal anyone on your team can drop to end a thread that is going sideways, without either person conceding

If you have ever written a careful, considerate message and then watched the decision get made without you, this episode is for you.

Listen to the episode: The Manager Track Podcast, Episode 330

Watch on YouTube: The Manager Track on YouTube

Resources mentioned in this episode

• The Executive Presence Intensive: eight weeks in small groups for mid-level and senior leaders. Next cohort starts September 28.
• Priya Parker on The Daily, The New York Times, late August, on how Slack did not just change how we talk at work but turbocharged conflict. https://www.nytimes.com/2026/08/22/magazine/priya-parker-interview.html
• High Conflict by Amanda Ripley, the source of the term conflict entrepreneurs.
• Justin Kruger and Nicholas Epley, 2005 research on tone in email. Senders expected to be understood about 78 percent of the time. Receivers read it correctly about 56 percent of the time.
• Episode 328: The Update Trap: Why Good Status Updates Cost You Authority
• Episode 329: Stop Overexplaining at Work: The Three-Beat Answer
• Email [email protected] to talk about facilitating a written norms conversation with your team.

Links

• Schedule a Leadership Strategy Call with Ramona
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits
• 1-on-1 Meeting Mastery Course: learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at archova.org/1on1-course
• The Confident & Competent New Manager: grab your copy of Ramona's best-selling book on how to rapidly rise to success in your first leadership role. amzn.to/3TuOdcP

Other episodes you might like

• Episode 329: Stop Overexplaining at Work: The Three-Beat Answer
• Episode 328: The Update Trap: Why Good Status Updates Cost You Authority

What's next?

• Learn more about our leadership development programs, coaching and workshops at archova.org
• Grab your copy of Ramona's best-selling book The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role
• Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz
• Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass
• Love the podcast and haven't left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify page, and give your honest review. Thanks for your support of this show!
• If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

You give a good answer. Clear, accurate, done in one sentence.

Then you keep going. You add the context, the caveat, the option you considered and did not pick. All of it is true but together it tells the room something you never meant to say.

The person who asked was not doubting you. By the end of your answer, they are. Not because the decision was weak, but because you spent ninety seconds defending something nobody attacked.

Ramona calls this the difference between explaining and justifying, and often, even the most capable professionals cannot tell which one they are doing while they are doing it. This episode gives you the tell, the correction, and a protocol for people who use questions as a status instrument.

In this episode:

• Why the length of your answer is the signal people actually read
• The three-beat answer, and why the third beat is the one everyone skips
• The Why Ladder: how to spot a question that is really a test, and how to name it without sounding defensive
• What you are actually chasing when you overexplain, and why it has to go

If you have ever walked out of a meeting knowing you talked too much, this episode is for you.

Listen to the episode: The Manager Track Podcast, Episode 329: ramonashaw.com/stop-overexplaining-at-work

Watch on YouTube: https://youtu.be/0mepS-bnejY

Resources Mentioned in This Episode

• The Executive Presence Intensive, eight weeks for mid-level and senior leaders. Next cohort starts September 28. Learn more at https://archova.org/executive-presence-program
• Last week’s episode on the update trap and reporting your judgment instead of your work. https://www.ramonashaw.com/status-updates-to-leadership/
• Next week: the written version of this problem, and what your Slack messages say about how senior you are.

Links

• Schedule a Leadership Strategy Call with Ramona: https://calendly.com/ramonashaw/leadership-strategy-session
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: http://archova.org/1on1-course
• Grab your copy of Ramona’s best-selling book ‘The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role’: amzn.to/3TuOdcP

Other Episodes You Might Like

• Episode 281 – Are You Overexplaining? When Leaders Should (and Shouldn’t) Justify Themselves – https://www.ramonashaw.com/281-overexplaining-leadership
• Episode 303 – Exec Communication: How to Speak So Senior Leaders Actually Listen – https://www.ramonashaw.com/how-to-speak-so-senior-leaders-actually-listen

What’s Next?

Learn more about our leadership development programs, coaching and workshops at archova.org.

Grab your copy of Ramona’s best-selling book ‘The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role’: amzn.to/3TuOdcP

Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz

Are you in your first manager role and don’t want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass

Love the podcast and haven’t left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

You have done it a hundred times. Someone senior asks where things stand, and you give them the full picture: every work stream accounted for, clear timelines, nothing missed.

Sure, you must have sounded competent and in control. But what if that type of response actually costs you authority?

Most managers never catch this happening, because nothing about the update looked wrong.

The cost shows up months later, in a promotion conversation, or in who gets pulled into the room where the decision actually gets made.

In this episode, Ramona breaks down why an update and a briefing look identical on the surface while functioning as two completely different transactions, and what to change before your next meeting with anyone more senior than you.

In this episode:

• The Decision Line: the invisible boundary between where effort lives and where authority lives
• Why the research on processing fluency is so unkind to thorough people
• The four moves that keep you above the line, including the one most managers skip entirely
• What to say when someone deliberately pulls you down into the weeds
• A one-word protocol you can install with your team this week

If you have ever walked out of a leadership meeting feeling like you did everything right and still lost the room, this episode is for you.

Watch on YouTube: The Manager Track on YouTube.

— RESOURCES MENTIONED IN THIS EPISODE —

• The Executive Presence Intensive, Ramona’s eight-week program for senior leaders. Next cohort starts September 28. https://archova.org/executive-presence-program/
• Free New Manager Masterclass: archova.org/masterclass
• The Confident & Competent New Manager by Ramona Shaw: archova.org/books

— LINKS —

• Schedule a Leadership Strategy Call with Ramona HERE (calendly.com/ramonashaw/leadership-strategy-session).
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: http://archova.org/1on1-course
• Grab your copy of Ramona’s best-selling book ‘The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role’: amzn.to/3TuOdcP

— OTHER EPISODES YOU MIGHT LIKE —

• Episode 303 – Exec Communication: How to Speak So Senior Leaders Actually Listen — https://www.ramonashaw.com/how-to-speak-so-senior-leaders-actually-listen/
• Episode 309 – From Executor to Strategist: How to Talk About Your Work at the Right Altitude — https://www.ramonashaw.com/crafting-a-vision-as-a-leader/

— WHAT’S NEXT? —

Learn more about our leadership development programs, coaching and workshops at archova.org.

Grab your copy of Ramona’s best-selling book ‘The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role’: amzn.to/3TuOdcP

Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz

Are you in your first manager role and don’t want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass

Love the podcast and haven’t left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

Most resistance to growth never announces itself. It shows up as a calendar that will not cooperate, a quarter that is too full, a leadership program that would be a better fit next year.

Maren Perry, founder and CEO of Arden Coaching, has spent twenty years working with senior leaders and executives. She can identify what usually lies beneath that scheduling problem. People reach senior roles because they were very good at something, and that gives them something to protect. Coaching asks them to set it down for an hour and look honestly (and vulnerably) at what is working and what is not.

In this episode, Ramona and Maren get into the part of leadership growth that rarely gets said out loud: the distance between what a leader knows they should do and what they actually make room for.

They dig into:

• What resistance looks like
• The two sides of any goal, the thinking side and the feeling side, and what it means when they do not match
• Why people feel stuck
• The quadrant most leaders agree drives their success and still give zero attention to

If you have a project, a conversation, or a development opportunity that has been sitting on your list for months, this conversation will help you understand why it is still sitting there even though you know you "should" tackle it now.

Watch on YouTube: The Manager Track on YouTube

— RESOURCES MENTIONED IN THIS EPISODE —

• Maren Perry, Founder and CEO of Arden Coaching, on LinkedIn: linkedin.com/in/marenperry
• Arden Coaching: ardencoaching.com
• Listener resources from Maren: ardencoaching.com/podcast

— LINKS —

• Schedule a Leadership Strategy Call with Ramona here: calendly.com/ramonashaw/leadership-strategy-session
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: http://archova.org/1on1-course
• Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

— OTHER EPISODES YOU MIGHT LIKE —

• Episode 194 – Coachability: https://www.ramonashaw.com/194-coachability
• Episode 294 – Want to Achieve Big Goals? The Two Critical Factors Most People Miss: https://www.ramonashaw.com/achieve-big-goals

— WHAT'S NEXT? —

Learn more about our leadership development programs, coaching and workshops at archova.org.

Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz

Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass

Love the podcast and haven't left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

Someone on your team does something you do not like. It is small, so you let it go. It happens again a few weeks later, and you let that one go too. By the third time, you are irritated, and now you are carrying six weeks of unspoken frustration into a thirty-minute feedback conversation. Even if you keep your cool, that pressure goes somewhere. Into your tone, your body language, sometimes the words you pick.

Ramona calls this the most reliable way managers turn a manageable issue into a performance problem. Silence is not neutral. Every week you notice something and say nothing, you are teaching your team member that it is acceptable.

In this episode, Ramona breaks one feedback conversation into three and gives the exact language for each one.

• The 90-second conversation that stops most performance problems from ever becoming performance problems
• The recovery move for when you already skipped the first two conversations and the review is next week
• Three research findings that explain why your direct report is genuinely surprised when you finally speak up

If you have ever documented a problem privately for months and then watched someone say "this is the first I'm hearing of any of this," this episode is for you.

Watch on YouTube: The Manager Track on YouTube

— RESOURCES MENTIONED IN THIS EPISODE —

• The Confident & Competent New Manager by Ramona Shaw, the source of the meetings example: amzn.to/3TuOdcP
• Kluger, A. N., and DeNisi, A. (1996). The effects of feedback interventions on performance. Psychological Bulletin. The meta-analysis covering 607 feedback incidents and over 23,000 observations.
• The invisible gorilla selective attention study by Christopher Chabris and Daniel Simons.
• The Leadership Accelerator, Archova's 12-week program for new and first-time managers: archova.org/leadership-accelerator
• Free masterclass for new managers: archova.org/masterclass

— LINKS —

• Schedule a Leadership Strategy Call with Ramona HERE: https://calendly.com/ramonashaw/leadership-strategy-session
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: http://archova.org/1on1-course
• Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP
• 
  

— OTHER EPISODES YOU MIGHT LIKE —

• Episode 124 – Giving Feedback: 3 Common Mistakes
• Episode 286 – The End of “Nice Leadership”: How to Be Direct, Kind, and Respected
• Episode 292 - Performance vs Potential: A Better Approach to Assessing Your People

— WHAT'S NEXT? —

Learn more about our leadership development programs, coaching and workshops at archova.org.

Grab your copy of Ramona's best-selling book 'The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role': amzn.to/3TuOdcP

Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz

Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass

Love the podcast and haven't left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!

If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.

Sometime in the next few months, a decision will land on your desk that makes half the room unhappy. It will show up on an ordinary Tuesday, in a week that was already full, and you will have about a day to decide.

Most managers meet that moment with instinct and hope. When the team performs and nothing breaks, principles never get tested. Ramona calls this sunshine leadership.

Then a decision gets contentious, a strong performer starts to slip, or two people you like want incompatible things, and your team watches what you do next. They notice fast which of your stated principles are real and which ones are decoration.

In this episode, Ramona walks through how to build a leadership philosophy that holds up in exactly those moments, including where it sits inside Archova’s APS method (awareness, principles, system).

She covers:

• Why borrowed methods fail without an anchor, and what a block of clay has to do with it
• The two rules for choosing leadership values (most managers break both)
• The sentence that turns a value like quality into a rule your team can actually follow
• The two-week shadow test that reveals whether your philosophy is operating or decorative
• The trap of values that point away from your own goals, and how to bridge it

If you have ever said one thing in a team meeting and done another under pressure, this episode is for you.

Watch on YouTube: https://youtu.be/H3HyT3aDRgw

— RESOURCES MENTIONED IN THIS EPISODE —

• The Leadership Accelerator, Archova’s 12-week program for new and early-stage managers: archova.org/leadership-accelerator
• Free masterclass on how to successfully lead as a new manager: archova.org/masterclass
• ‘The Confident & Competent New Manager’ by Ramona Shaw: archova.org/books or amzn.to/3TuOdcP

— LINKS —

• Schedule a Leadership Strategy Call with Ramona HERE (calendly.com/ramonashaw/leadership-strategy-session).
• Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits
• Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with your directs all week. Learn more at: http://archova.org/1on1-course
• Grab your copy of Ramona’s best-selling book ‘The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role’: amzn.to/3TuOdcP

— OTHER EPISODES YOU MIGHT LIKE —

• Episode 106 – What Is Your Leadership Philosophy?
• Episode 247 – Beyond Values: Creating Explicit Leadership Expectations

— WHAT’S NEXT? —

• Learn more about our leadership development programs, coaching and workshops at archova.org.
• Grab your copy of Ramona’s best-selling book ‘The Confident & Competent New Manager: How to Rapidly Rise to Success in Your First Leadership Role’: amzn.to/3TuOdcP
• Want to better understand your leadership style and patterns? Take our free quiz to discover your Manager Archetype and learn how to play to your strengths and uncover your blind spots: archova.org/quiz
• Are you in your first manager role and don’t want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for: archova.org/masterclass
• Love the podcast and haven’t left a review yet? All you have to do is go to ramonashaw.com/itunes and to our Spotify Page, and give your honest review. Thanks for your support of this show!
• If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at linkedin.com/in/ramona-shaw

* Disclaimer: Shownotes may contain affiliate links. That means that I am awarded a small commission for purchases made through them, at no added cost to you.