Samantha Heger, Director of Operations and Marketing at Nixco Plumbing, joins us at Pantheon 2025 to discuss the synergy between Marketing Pro and Scheduling Pro. Samantha shares her top tips for Marketing Pro email automation, starting with a multi-drip campaign for unsold estimates to capture lost revenue. She then dives into Scheduling Pro, revealing why they made the switch to offer customers the convenience of online booking and sharing the fantastic ROI they achieved using traditional marketing (a postcard mailer) to drive digital adoption. Learn the strategic time windows, customization options, and future automations that are maximizing their sales.

Join us as we discuss: 

• [1:35] Marketing Pro’s most underrated features and following up on unsold estimates

• [7:10] Key differences between basic online booking and Scheduling Pro

• [18:22] How Marketing Pro and Scheduling Pro’s automations work together
  

Check out these resources we mentioned during the podcast:

• ServiceTitan Marketing Pro

• ServiceTitan Scheduling Pro

• ServiceTitan Atlas

• Scheduling Pro Automation Early Access Features:

  • Abandoned booking recovery SMS: 

  • Smart Dispatch Fee

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

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