Have you ever bought a pair of pants online and shipped it to your home, braving the wild west of porch pirates and unpredictable weather at your doorstep, only to try them on and discover that you've ordered the wrong size? Meet Nordstrom Local, our relatively new and very promising small-format store concept which brings online orders to a convenient location with fast and easy pickup, returns and alterations. Don't leave a box of returns sitting in your car for weeks or wait in long lines at the post office—send your order directly to the nearest Nordstrom Local and swing by on your way to work. Try your purchase on for size—if it wasn't everything you'd hoped for, just leave it there. We'll take care of it! In this episode we're diving deep into the many benefits of this exciting new branch of our business with a few people who know it well. Join our President of Nordstrom Stores, Fanya Chandler, on a visit to the West Village Local in New York City, accompanied by Chris Wanlass, leader of our entire New York market, and Jesse Cordoba who manages our two Local stores in New York, to get a ground-level experience and education on this surprisingly simple solution to your online ordering woes.

After that you’ll hear the conversation that inspired this whole episode as your host, Pete Nordstrom, talks with loyal Local customer Chelsea Shukov about why she chooses her neighborhood Nordstrom Local time and time again.

Thanks for tuning in to episode 74. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

What does it take to create a shopping experience that captivates customers around the globe? To answer that question, we're diving deep into the minds of two extraordinary leaders in the retail industry. The CEO of Le Bon Marché in Paris, Patrice Wagner, and Chairman and CEO of the Selfridges Group in London, André Maeder.

Both of these guys began their careers in retail working on the shop floor selling face to face with customers. They express true appreciation for front-line employees and inherent joy in the process of improving the customer experience. They each rose through the ranks at some of the most prestigious department stores in the world, accumulating a wealth of knowledge and expertise suitable now to uphold the legacies of the aforementioned Le Bon Marché in Paris and Selfridges in London. Each of these stores, in its own way, continuously garners worldwide attention and respect through unique customer engagement that goes far beyond just shopping for clothes. Patrice and André take big swings and try new things to surprise and delight customers with distinct one-of-a-kind environments, from incredible food offerings to fine art exhibitions and theater performances, to indoor skateparks and celebrity appearances.

Together they'll share insights into the key focal points of running their businesses, the challenges they face and an inspiring vision for the future of department stores.

Thanks for tuning in to episode 73. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Best known for co-creating and starring in the HBO series Insecure, Issa has attracted a significant amount of Hollywood spotlight largely by showcasing her own personal experiences and emotions on screen for all to see. Literally starting from scratch in 2011 as the singular brainchild of a homegrown, Kickstarter-funded YouTube series called Awkward Black Girl, she's come quite a long way to become the sitting President of Barbie Land in the 2023 blockbuster Barbie. She's done amazing work in films like American Fiction, The Lovebirds and The Photograph, and lent her voice to the iconic Marvel character Spider-Woman in Sony's massively successful animated film Spider-Man: Across the Spider-Verse. She's even had the incredible opportunity to host Saturday Night Live. Issa has also notably put forth a lot of effort toward making more room for African American stories as the founder and CEO of her own film and TV production company, HOORAE. If a super successful career in entertainment wasn't enough, Issa has also found time to branch out into the retail space as co-founder and creative leader of the haircare brand Sienna Naturals—which we carry at Nordstrom—and more recently she's taken the role of chief storyteller for the jewelry brand Cast, which we also carry. We figured that all of the above was probably enough to earn her a spot on The Nordy Pod.

Thanks for tuning in to episode 72. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

If you're not particularly familiar with how the fashion cycle happens throughout the year, there are really two major seasons: one in the fall and one in the spring. And during this time all of the prominent fashion designers and fashion brands dump quite a bit of money into some pretty extravagant runway shows to present highly exclusive audiences with their latest merchandise. And though there are a lot of different week-long fashion events held around the world, what we're focused on are the Big Four: New York, London, Milan and Paris. And those all happen back to back and in that order. So, for our teams that travel to each of these cities, going from show to show and soaking up tons of new information, it's a lot of busy days and a really long time that they’re away from home. But it's also obvious that they really love the experience and they recognize that it's a super important time, and a crucial part of how we stay current and relevant, and ultimately how we best serve our customers by offering them the best brands in the world. It's also a really great opportunity for us to meet up with some of our brand partners in these different cities to talk about our business together and our strategies going forward.

Thanks for tuning in to episode 71. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

In this episode we're talking all about something that you've likely heard us reference on The Nordy Pod, but we've yet to really dig too deep into, and that's the Nordstrom Product Group (NPG). This is a collection of private brands owned by Nordstrom aimed at building a more well-rounded offering for our customers. To help us better understand what that's all about we'll hear from a couple of really talented people that run that whole operation: Nina Barjesteh, President of NPG, and Sarah Waite, Senior Vice President of Business Strategy & Merchandising for NPG. We’ll discuss NPG's reasons for being and how it helps to benefit the company as a whole, as well as some of the challenges of selling a collection of private brands shoulder-to-shoulder with some of the best brands in the world.

Thanks for tuning in to episode 70. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

This one-of-a-kind sister-in-law duo exploded onto the fashion scene in 2010, quickly attracting industry and celebrity attention with a simple but revolutionary product, the Dickey jacket. Their interchangeable assortment of vests and jackets allow on-the-go women ultimate customization with great style and an amazing fit. Though the Dickey jacket is their signature piece, their brand has expanded well beyond this one category into accessories, handbags, shoes, dresses and more purely out of the sisters' organic desire to create the kinds of things they want to wear. Now in more than 90 doors in the US and internationally, as well as a booming online business, the brand has carved out a sweet spot in the contemporary market. Boasting a lifestyle approach that's "not just for the pretty girl or the uber wealthy," Veronica Beard is a perfect option for professional women who love looking great in the office, at home or poolside on vacation. Very much run as a family business, the Veronicas sit side by side hashing out every detail of their brand, with mutual trust and respect for each other and a laser focus on the customer which makes them a great fit for us here at Nordstrom. We're happy to do business with them and we're excited to share their story with you here on The Nordy Pod.

Thanks for tuning in to episode 69. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Raised in the New York City garment industry, Andrew Rosen learned the tools of the trade from his father, Carl Rosen, the second-generation head of the family-founded business Puritan Fashions Corporation. After his father's untimely death, Andrew became CEO of Puritan at the budding young age of 25. His title changed following the acquisition of Puritan by a well-known, rising star fashion designer and colleague, Calvin Klein. Andrew remained on the executive team and served as president before eventually leaving to take a different CEO position for another well-known designer by the name of Anne Klein—no relation to Calvin. He led that company for six years before getting fired over disagreements in brand strategy. With a little more experience and a lot more clarity of vision, Andrew tested his own mettle by cofounding the company Theory with partner and fashion designer Elie Tahari. In our conversation we discuss the incredible growth of that business, as well as Andrew's subsequent career as an investor and advisor for some of today's leading contemporary brands like Alice + Olivia, rag & bone, Veronica Beard, SKIMS, Good American and many more. We're really happy to call Andrew a friend and super grateful for his knowledge and insights into our business that he's shared over the years.

Thanks for tuning in to episode 68. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

It may come as a surprise to some people, but the best-selling author of The Nordstrom Way book series is not actually a Nordstrom family member, or an employee, nor has he ever been contracted by us in any way to write these books. Our guest today, Robert Spector, has forged a relationship with our family and company purely out of his own curiosity and interest in exploring successful business practices. He's built nearly his entire career around The Nordstrom Way books and subsequent speaking engagements across the globe on this topic. He's analyzed and dissected our company more than anyone else and has uncovered key defining themes which are universally transferable to audiences in any field of business. We're super grateful for anything and everything that Robert's done to help spread a positive reputation for us out in the world. He's just recently released the latest addition to The Nordstrom Way series which he's titled The Century Old Startup. Go pick up a copy. Tell us what you think!

Thanks for tuning in to episode 67. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

In this episode I'm chatting with the super talented and extremely accomplished fashion journalist Lauren Sherman. Through her experience writing for publications like Forbes, Fashionista, The Business of Fashion and now Puck, Lauren has cultivated an audience, which I'm a part of, that really appreciates her candor and point of view on the fashion industry. Her interest and taste in fashion itself give Lauren a uniquely personal voice, and her observations and coverage of the business equip her with a vast knowledge base to pull from. Her career has allowed her access to the most coveted of rooms, bumping shoulders with the most exciting names in fashion for a real insider look at the business. She also happens to be a fellow podcaster, so make sure you go check out her podcast, Fashion People—right after you’ve finished listening to this one of course.

Thanks for tuning in to episode 66. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

In this very special edition of The Nordy Pod we’ll be paying tribute to our former president and a third-generation member of the Nordstrom family, Mr. Bruce Nordstrom.

Mr. Bruce passed away earlier this year, and in the time since our family has been flooded with love, support and fond memories from so many people that knew him well. We look back with pride at the massive impact he's made, both in the incredible growth and reputation of our business and in the lives of everyone he's touched.

To help us remember Mr. Bruce's legacy, we’re going to hear from Nordstrom employees, past and present, like former Executive Vice President and General Merchandising Manager of Shoes at Nordstrom, Jack Minuk, former Executive Vice President of Designer Merchandising at Nordstrom, Jeffrey Kalinsky and current Executive Vice President and General Merchandise Manager at Nordstrom, Tacey Powers. We'll also be chatting with a couple Nordstrom family members like Mr. Bruce's granddaughter, Alex Nordstrom, who's the daughter of Blake Nordstrom and currently a buyer for the company. We'll also hear from Mr. Bruce's son, our current Chief Executive Officer, Erik Nordstrom.

We're extremely proud to have shared in the life of our beloved Bruce Nordstrom and we're excited to celebrate his memory with you here on The Nordy Pod.

Thanks for tuning in to episode 65. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.