Takeaways

1:45 - The kiss of death in salon ownership

3:08 - Capacity limitations

4:12 - The buying back principle

6:20 - Giving employees the opportunity to rise

13:00 - The confidence game

15:00 - Capacity bottlenecks

21:00 - The “hit by a bus” plan
 

Quotes

“If I’m not behind the chair, can I really fill a full time schedule?” Jason Everett (2:25)

“You’re the architect of your business.” Doug Campbell (4:24)

“In the beginning, you’re doing it all” Doug Campbell (5:58)

“How many people do I need to put in place to generate the revenue to replace me as I pull out” Doug Campbell (13:28)

“The hour or two that you spend with them will be worth hundreds of dollars later.” Jason Everett (14:20)