A crucial aspect of customer retention is often overlooked by businesses but remains a source of frustration for consumers. Shana will shed light on this essential but overlooked factor and discuss strategies to deal with it effectively. 

Find out what it takes to keep customers engaged and satisfied.

Key Takeaways:

Intro (00:00)

An easy and most overlooked way to lose a customer when it comes to retention (02:19)

What are the three methods by which Shana identifies businesses making errors (02:44)

What aspect of the customer experience is glitchy? (08:43)

Episode wrap-up (09:40)

Additional Resources:

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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