A handshake can’t stop a chargeback, clean a windblown pool in one visit, or explain why you took a sick day. We dig into the real-world moments that turn friendly client relationships into friction, and show how a simple one-page service agreement replaces tension with trust. From setting owner responsibilities like maintaining water level and providing clear access, to outlining late fees, service pauses, and repair payments, we share practical language you can adopt today without turning your business into a legal minefield.

We walk through a lean wind policy that lays out the exact cleanup sequence and sets a realistic timeline of up to three weeks for full recovery after severe weather. You’ll hear how vague-but-useful phrasing preserves flexibility while still creating clarity. We also compare monthly vs weekly billing so clients understand why five-service-week months or missed visits don’t trigger endless debates. The focus is on alignment: when clients know what you do, what they do, and how exceptions work, your schedule, sanity, and cash flow improve.

We make the case for putting pool service agreements in writing, from wind policies to billing and late fees. We share practical wording, how to roll it out to existing clients, and why one page can save weeks of headaches and unpaid labor.

• reasons to use a written service agreement
• how to introduce agreements to current clients
• key owner responsibilities like water level and access
• late fee rules and when service pauses
• clear wind policy and multi-visit cleanup timeline
• monthly vs weekly billing expectations
• vacation and sick day coverage explained
• using waivers for green pools and acid wash
• spotting red-flag clients early with paperwork
• presenting as a professional, credible service

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Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
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Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

Ever wonder why a pool stays clear for months and then collapses in a heatwave despite “weekly shock”? We pull back the curtain on the most persistent pool chemistry myths and replace them with simple, durable rules you can use on every visit. This is a frank guide to working with stabilizer, choosing the right chlorine, and avoiding the subtle traps that turn easy weeks into green emergencies.

We start by dismantling the calendar-based approach to shocking. Chlorine demand isn’t a date on your route sheet; it’s a relationship with cyanuric acid. Using the 7.5% FC-to-CYA guideline, we show how to set smart targets, when breakpoint chlorination makes sense, and how to avoid dumping gallons that don’t move the needle. From there, we explain why trichlor, liquid chlorine, and cal hypo are not interchangeable. Each has a job, a byproduct, and a best-use scenario—understanding that is the difference between controlled, predictable water and chasing problems.

High CYA gets a hard look. Yes, some techs maintain clear water at 150 to 200 ppm CYA, but they pay for it with higher chlorine demand and slower kill rates. We outline practical ways to cap stabilizer—dilution plans, mixed dosing strategies, and seasonal resets—so you’re not stacking tablets all summer. We also revisit the old habit of weekly algaecide and how modern enhancers like borates and phosphate enzyme blends can help without becoming crutches. The priority remains constant: solid FC/CYA targets, clean filtration, good circulation, and consistent brushing.

• weekly shock myth versus measured breakpoint
• FC targets tied to CYA at 7.5 percent
• trichlor, liquid, and cal hypo roles and byproducts
• high CYA management, limits, and dilution strategy
• algaecides versus enhancers and prevention basics
• saltwater generators as continuous chlorine supply
• testing, filtration, and circulation as first principles

Join the pool guy coaching program. Get expert advice, business tips, exclusive content, and direct support from me. Learn more at swimmingpoollearning.

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Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

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Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

Air is the invisible enemy of a pool pump, and once it slips into the system, your prime is gone, your filter pressure dives, and your day gets longer. We zero in on the real reasons pumps refuse to prime and share the simple, reliable fixes working pros use to get water moving fast.

We start with the most common failure point—the pump lid O‑ring—and explain how age, dryness, and missing gaskets break the vacuum seal. From there, we tackle heat damage: low water leads to dry runs, scalding housings, warped baskets, and tiny leaks at threaded fittings and unions that are almost impossible to see. You’ll learn practical detection tricks, why high-heat fittings matter, and when a quick temporary wrap can confirm the diagnosis before you re‑plumb.

Then we walk through two priming methods that save routes. If you’ve got an attached spa, use spa suction to pull a quick prime and feather the valve back to pool without losing it. No spa? A drain bladder floods the skimmer line so the pump catches a full water column. We also cover low PSI caused by clogged impellers, how to free debris with a long screwdriver, and when to pull the motor for a proper clean. Add in diffuser wear, telltale turbulence, and the often-overlooked Jandy valve O‑ring, and you’ve got a complete field checklist that solves 95% of priming headaches.

• checking the pump lid O‑ring and proper lube
• finding heat‑warped fittings and union leaks
• using plastic wrap or tape to confirm air leaks
• spa suction feathering to restore prime
• drain bladder flooding for skimmer lines
• clearing clogged impellers with a screwdriver
• inspecting diffusers and wear rings for turbulence
• choosing and using lid removal tools safely
• diagnosing worn Jandy valve O‑rings and debris
• knowing when to stop and return with time

Are you a pool service pro looking to take your business to the next level? Join the pool guy coaching program. Get expert advice, business tips, exclusive content, and get direct support. Learn more at swimmingpoollearning.com

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Support the show

Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

Customers don’t judge by jargon; they judge by what they see and how their pool performs after you leave. We dive straight into the habits that signal true professionalism on a pool route: a 30–40 second equipment scan, disciplined filter decisions, and a firm stance on water-level responsibilities that keeps you out of liability trouble.

You’ll learn a simple checklist for catching leaks, reading filter pressure, and spotting a dirty salt cell before a homeowner does. We talk through the real cost of “I’ll clean the filter next week,” why a quick backwash rarely saves the day, and how to protect your margins by doing the hard work at the right moment. We also get practical about safety and optics—why you should avoid driveways, how to handle muriatic acid without scarring a brand-new deck, and the small presentation cues (uniforms, tidy trucks, clear logos) that build trust long before test strips touch water.

We break down the habits that prove competency on a pool route, from fast equipment assessments to firm water-level boundaries that prevent liability. We also cover pro presentation, customer communication for parties, and the smarter way to handle filters, chemicals, and parking.

• scanning equipment in 30 to 40 seconds for leaks, pressure, and salt cell status
• avoiding the filter clean delay that leads to algae and callbacks
• setting clear rules for water level to prevent overflow and property damage
• turning systems off and documenting low water with photos and messages
• parking off driveways, securing acid, and protecting decks from stains
• preparing for parties with shock, higher chlorine, and cleaner removal
• uniforms, clean vehicles, and first impressions that win trust
• using service agreements to define roles and reduce risk

Join the pool guy coaching program. Get expert advice, business tips, exclusive content, and direct support. Learn more at swimmingpoollearning.com. 

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Support the show

Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

Choosing a variable speed pump shouldn’t feel like a guessing game. We walk through a simple, field-tested way to size the right unit by matching your current single-speed horsepower to modern total horsepower (THP), accounting for plumbing size, distance, and voltage, and then using RPM control to hit your flow goals without wasting energy. No fluff—just practical rules you can apply the moment you step onto the equipment pad.

We start by translating old-school horsepower labels into today’s THP ratings and explain why you can safely choose equal or slightly higher THP and run it slower for quiet, efficient filtration. You’ll hear how pipe diameter, elbow count, elevation, and equipment distance shape total dynamic head, and why most backyard pools don’t need elaborate TDH calculations. We compare VS and VSF pumps, demystify how auto-flow control can handle minor resistance changes, and outline clear ranges: what to buy if you’re replacing a 1 HP, 1.5 HP, or 2 HP single-speed. We also unpack voltage realities on older 120 V systems so you don’t overbuy a pump that can’t deliver its full potential.
We break down how to size a variable speed pump by matching total horsepower to your existing single-speed, factoring in plumbing, distance, and voltage, and ignoring noise metrics that don’t move the bill. Clear steps, practical ranges, and brand tips help you buy once and set it right.

• matching single-speed HP to VS total horsepower
• when TDH matters and when it does not
• pipe size, distance, elevation as key resistance factors
• voltage limits on older 120 V systems
• VS vs VSF and why auto flow can help
• practical THP ranges for 1, 1.5, and 2 HP replacements
• why WEF differences are marginal for cost
• using a flow meter to set RPM and GPM
• brand consistency for easier install and automation

Join the pool guy coaching program. Get expert advice, business tips, exclusive content, and get direct support from me. Learn more at Swimmipoollearning.com

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Support the show

Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

Some pools look profitable until they aren’t. We pull back the curtain on the accounts that drain time, money, and patience, and we map out the simple rules that keep your route safe and sustainable. From the backyard with a trained guard dog to the “easy” green pool with a dying pump, we show you how to spot trouble before you’re knee-deep in cloudy water and finger-pointing.

First, we talk safety with real stories from the field and why “the dog will be put away” isn’t a plan. You’ll learn practical deterrents and, more importantly, when to pass on a property altogether. Then we dig into green pool rehab: how to read a yard before you quote, equipment red flags that predict failure, and the true cost of running unreliable systems 24/7. We share what to check, how to price honestly, and the exact moments to walk away.

We share the hard-won rules that keep a pool route safe, profitable, and sane, from avoiding aggressive dogs to spotting green pools that won’t clear. We also unpack seasonal tree traps, heavy-use backyards, and how to price, pass, or replace bad accounts.

• assessing risk where dogs are present and why deterrents are not enough
• identifying green pools and equipment red flags to refuse work
• reading customer mindset from property condition on arrival
• recognizing tree species and planning for peak debris seasons
• diagnosing heavy-use residential pools that act like commercial loads
• setting rates, surcharges, and boundaries or replacing accounts
• knowing when Airbnbs and vacation rentals are not worth it
• using experience-based filters to build a stable, profitable route

Protect your business and your peace of mind. Sign up with UPA today by clicking the link in the podcast description

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The Bottom Feeder. Save $100 with Code: DVB100
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Pool Guy Coaching: https://bit.ly/40wFE6y

Support the show

Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

In this episode of The Pool Guy Podcast Show, I share how to spot and avoid bad customers. From late payers to micromanagers and unrealistic pool owners, I’ll walk you through the red flags I’ve learned to recognize over the years. I’ll also give you my strategies for setting expectations, protecting yourself with agreements, and knowing when it’s time to walk away. Not every account is worth keeping — and sometimes saying no is the smartest business move you can make.

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The Bottom Feeder. Save $100 with Code: DVB100
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Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBA

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Support the show

Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

In this episode of The Pool Guy Podcast Show, I share how I’ve landed new accounts through networking with builders, realtors, and HOAs. These groups already have the trust of homeowners — and if you position yourself the right way, they can become your biggest referral sources. I’ll break down my personal approach. I’ll also give you some practical tips for building and keeping those relationships strong. If you’re tired of chasing random leads and want a smarter way to grow your pool business, this episode is for you.

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The Bottom Feeder. Save $100 with Code: DVB100
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Support the show

Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

In this episode of The Pool Guy Podcast Show, I’m exposing a scam that’s been making the rounds in our industry and costing pool pros real money. The setup sounds innocent — someone calls saying they’re moving in soon and want to hire you for pool service. They send you a check that looks legitimate, but it’s written for too much, and then they ask you to forward the extra to another “vendor.” By the time the bank flags the check as fake, you’re out hundreds or even thousands of dollars. I’ll walk you through exactly how this scam works, the red flags to watch out for, and how you can protect yourself so you don’t fall victim.

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Support the Pool Guy Podcast Show Sponsors! 

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The Bottom Feeder. Save $100 with Code: DVB100
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Try Skimmer FREE for 30 days:
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Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBA

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Support the show

Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits

In this episode of The Pool Guy Podcast Show, I’m sharing some of the biggest pool fails I’ve run into over the years. I’ll talk about the headaches of trying to get warranty coverage through a home warranty policy, why salt pools with dead cells can bring everything to a halt, and the hidden dangers of running your pool with low water. I’ll also dive into equipment rooms with terrible placement that make servicing nearly impossible, and the long-term disasters I’ve seen when trees are planted too close to pools and the roots start causing damage.

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Support the Pool Guy Podcast Show Sponsors! 

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The Bottom Feeder. Save $100 with Code: DVB100
https://store.thebottomfeeder.com/

Try Skimmer FREE for 30 days:
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Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching: https://bit.ly/40wFE6y

Support the show

Thanks for listening, and I hope you find the Podcast helpful! For other free resources to further help you:
Visit my Website: https://www.swimmingpoollearning.com
Watch on YouTube: https://www.youtube.com/@SPL
Podcast Site: https://the-pool-guy-podcast-show.onpodium.com/

UPA General Liability Insurance Application: https://forms.gle/F9YoTWNQ8WnvT4QBA

Pool Guy Coaching Group

Join an exclusive network of Pool Service Technicians to access the industry’s leading commercial general liability insurance program. Protect your business.

Premium is $64 per month per member (additional $40 for employees and ICs)

$59 per month for Pool Guy coaching Members - join here! https://www.patreon.com/poolguycoaching

Limits are $1,000,000 in occurrence and $2,000,000 in the aggregate - Per member limits

[ $1,000,000 per occurrence and $4,000,000 aggregate available for $75 per month ]

$50,000 in HazMat Coverage - clean up on-site or over-the-road

Acid Wash Coverage - Full Limits