Pooja Gupta: The Power of Empathy in Leading Change

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In this episode, Pooja talks about the often-overlooked aspect of leading change: communication. She discusses how the real challenge in change management isn’t the change itself but how it’s communicated. By sharing a story of how two companies handled layoffs differently, Pooja illustrates the importance of empathy in communication. She provides actionable tips, including the need to normalize change, allow people to express their fears, and use models like SCARF to guide the change process. How can we better support our teams through change by focusing on empathetic communication?

 

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About Pooja Gupta

Pooja is an Agile Coach at Visma Solutions and Agile Community Lead for Visma Group. With a passion for "limitless learning" and "selfless teaching," she brings empathy and a people-centric approach to her work and everyday life. Based in Helsinki for 9 years, she finds balance through yoga, meditation, and family life.

You can link with Pooja Gupta on LinkedIn.