In this episode, Christina Criniti-Dear, Director of Operations at Zoom Drain and owner of two Florida franchises, shares how she went from answering phones to running the show. She explains why every great leader should start at the bottom, how empathy isn’t innate but learned through experience, and what it really takes to build a thriving franchise from the ground up. Christina opens up about the lessons that shaped her leadership style: from owning every mistake to leading with clarity and purpose. She also pulls back the curtain on the franchise model, showing how it gives entrepreneurs the freedom to build something of their own with a proven roadmap. 

Join us as we discuss: 

• [6:38] How to learn empathy and communication as a young leader

• [14:27] The GROW values of a successful entrepreneur

• [21:36] What new franchisees struggle with most 
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

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