The Power of the Upsell: What it is, Why it Matters and How to Do it.

Question: Hank from Biloxi Mississippi - "It has been two years since our sales team has been out face to face with customers, and we have more than dropped the ball on doing our cross sells and upsells - the last two years has been about keeping our head above water. Now we need to get back with it - what is the best way to get my sales team conditioned to upsell and cross sell again?"

Book: Impact Players: How to Take the Lead, Play Bigger, and Multiply Your Impact by Liz Wiseman 

Lightning Round:  Top 10 Upselling Strategies