On this episode of the Hospitable Hosts podcast, we’re talking to Keith Clarke, a San Diego-based host who has unlocked the secret to repeat business.

With 10 properties in Encinitas and a 65% repeat-guest rate, Keith is here to tell us why he still prioritizes personal check-ins, why he never charges for an early check-out, and how treating people like individuals, not line items, is the ultimate growth strategy.

Check out http://encinitasbungalows.com/

Timestamps:
0:10 - Getting started with the short-term rental business
8:34 - Screening guests in person
12:46 - Property portfolio
15:11 - Getting repeat bookings
22:00 - Solving business challenges