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On this episode of the Hospitable Hosts podcast, we’re talking to Keith Clarke, a San Diego-based host who has unlocked the secret to repeat business.
With 10 properties in Encinitas and a 65% repeat-guest rate, Keith is here to tell us why he still prioritizes personal check-ins, why he never charges for an early check-out, and how treating people like individuals, not line items, is the ultimate growth strategy.
Check out http://encinitasbungalows.com/
Timestamps:
0:10 - Getting started with the short-term rental business
8:34 - Screening guests in person
12:46 - Property portfolio
15:11 - Getting repeat bookings
22:00 - Solving business challenges
By Hospitable5
44 ratings
On this episode of the Hospitable Hosts podcast, we’re talking to Keith Clarke, a San Diego-based host who has unlocked the secret to repeat business.
With 10 properties in Encinitas and a 65% repeat-guest rate, Keith is here to tell us why he still prioritizes personal check-ins, why he never charges for an early check-out, and how treating people like individuals, not line items, is the ultimate growth strategy.
Check out http://encinitasbungalows.com/
Timestamps:
0:10 - Getting started with the short-term rental business
8:34 - Screening guests in person
12:46 - Property portfolio
15:11 - Getting repeat bookings
22:00 - Solving business challenges

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