Technology has made strides in automating real estate processes, but Chantelle Collin believes that agents should always make an effort to establish human connection — even if it's just making a phone call. The head of property management at BresicWhitney sits down with Grace Ormsby and Sadhana Smiles to talk about how she fell into the property management space and gives insights on how its inner workings have changed over the years. With COVID permanently changing the face of the industry in several ways, Chantelle enumerates the property management processes that have been digitally transitioned while giving her take on why it's important to be selective when incorporating new technology into a business. Chantelle also shares why it's vital to reach a middle ground for stakeholders involved in tenancies and emphasises that a holistic and human approach to clients will remain the heart of property management. In this episode, you will hear:

• How to choose digital solutions that will add value to a business

• The growing importance of workplace flexibility

• Why it's vital to have a structured management approach

Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.