Transitioning to a new leadership role at the outset of a pandemic is a big call – but Lisa Pennell believes she's made for times like this and shares her wisdom gained from 20 years in crisis management. The chief operations officer at Harcourts Australia sits down with Grace Ormsby and Sadhana Smiles to share how she was able to help the network use the global crisis as the foundation for Harcourts' transformation – just a couple of weeks into her role. Lisa also shares what made her change her mind in going back to a corporate leadership role and proposes the right question to ask when a business faces a challenge, instead of the usual "When will this end?"

In this episode, you will hear:

• The strategies to use for volatile situations
• What to focus on when undertaking a massive transformation
• Why you should dance when life's spotlight is on you

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