The following guest sits down with host Justin White:

•   Lauren Fisco – Mortgage Broker, AZ Mortgage Group


Going Above and Beyond What’s Expected to Create a Memorable Client Experience

If all independent mortgage brokers essentially offer the same products, rates and turn times, what are you doing to set yourself apart? Listen to Episode 63 of Good. Better. Broker. as we talk with an Arizona-based mortgage broker who leaves lasting impressions on her borrowers and real estate partners by going the extra mile at every step until a loan crosses the finish line.

In this episode of the Good. Better. Broker. podcast, you’ll learn how to create a ‘wow’ client experience by doing all the little things well.

In this episode, we discuss ...

•   1:33 - How Lauren looks at helping clients achieve financial wellness
•   2:21 - Lauren’s definition of a ‘wow’ client experience
•   3:18 – How Lauren impresses listing agents
•   4:28 – Lauren’s approach to helping her first-time homebuyer clients
•   5:21 – Lauren’s strategy with sellers’ agents
•   6:32 – How Lauren helped a client beat out an all-cash offer
•   7:31 - Lauren's approach to communication with her borrowers
•   8:44 – Why Lauren is mindful of the words she uses in conversations with borrowers
•   9:58 – The importance of answering ‘the why’ for borrowers
•   13:04 – Lauren’s advice for learning new strategies as a loan originator
•   13:56 – Why Lauren thinks it should be fun to get a mortgage
•   15:59 – How Lauren makes her clients remember her for future business
•   17:44 – How Lauren goes above and beyond to impress her real estate agents
•   19:36 – Lauren’s advice for mortgage brokers looking to create a wow experience


Resources mentioned in this episode:
Mortgage Coach

Show Contributor:

Lauren Fisco
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Justin White is UWM’s in-house brand journalist and the host of the daily news video, Inside Pass. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.

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