Business-First Creatives: Client Experience & Systems for Service Providers

There’s More Money in Your CRM Than on Instagram


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Hey y'all — if you've ever felt like you need to chase down brand new leads every time you want to hit an income goal… this one is going to stop you in your tracks.

In this episode, I'm joined by Erin Ollila — SEO strategist, copywriter, and host of Talk Copy to Me — for a conversation that originally aired on her podcast. We're talking about why the fastest path to more revenue is almost never a bigger audience. It's the people who are already in your world. Your past clients, your unconverted leads, your email list. And what you're actually supposed to do with them.

Because here's the thing: if someone didn't book you three months ago, that doesn't mean they're never going to. And if you're ignoring them while you hustle to find someone brand new, you're making your business way harder than it needs to be.

Want to see how this fits into a bigger client-getting strategy? Read the full guide: https://coliejames.com/how-to-get-photography-clients/

What You'll Learn in This Episode

  • Why your first stop for any income goal should be the people already in your CRM — not Instagram
  • How to generate referrals from clients in one-and-done businesses like wedding photography (without a paid referral program)
  • How to re-engage past leads who didn't book the first time without being pushy or weird about it
  • Why tracking your lead-to-purchase timeline in Airtable will change how you think about nurturing
  • What a strategic offboarding process looks like — and why it's one of your best sales tools
  • Why creating more content is often just procrastination in disguise

Links + Resources Mentioned

  • Learn more about Systems in Session: https://coliejames.com/systems
  • Learn more about Email Like You Mean It: https://coliejames.com/email
  • Find Erin Ollila at erinollila.com
  • Listen to Erin's podcast Talk Copy to Me

...more
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Business-First Creatives: Client Experience & Systems for Service ProvidersBy Colie James

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