This Complex Life

In this episode we talk about how to make the most of supervision, how to be a supervisor and some of the issues social workers encounter when running a business. Jane shares her experience working in a range of fields locally and internationally, training, educating and supervising. She shares her top tips for making the most of supervision and empathises with supervisors who are working with passive supervisee’s ,sharing her wisdom and ideas for improving the supervisory relationship

Jane Wexler is the Founding Director of Wex Group Pty Ltd, specialising in leadership development, coaching, supervision and training in Australia, China, Singapore and Asia Pacific. Jane is widely sought after for her expertise as consultant, supervisor, coach and educator, having delivered AASW/ACWA endorsed supervision training and other learning programs to thousands of human services professionals in Australia and abroad. Prior to establishing her own company, she was co-owner/co- publisher of a successful Australian entertainment magazine and taught social work students across Australian universities, and business studies students in China.

Jane combines her qualifications and unique blend of skills in human services, business and education with an interest in eastern philosophy and dissolving some of the boundaries between sectors, disciplines and methods. Her professional life is balanced by a long involvement in the arts and entertainment industries in publishing and as an accomplished singer/songwriter. Jane’s approach reflects her commitment to developing self-mastery, authentic relationships and using effective frameworks and tools creatively, with a spirit of adventure. 

Challenges working as a social worker and starting a business

• How to reconcile asking for money for your work
• Have to understand their relationship with money
• Systems
• Marketing
• Communication

Cross over with social enterprise

You have to like taking risks

Jumping in trying something new

How to relinquish control and not take on everything

You don’t know what you don’t know

Janes tip?

Ask people!

The journey to becoming a supervisor and started a business as a trainer and coach

Started in a primary school 

Moved into a wide range of sectors

Started working with an educational college 

Started teaching 

Moved to China

‘’Don’t worry if you make mistakes’’

‘’Back yourself more’’

Tips for supervisors

• Be transparent
• • How are we going to build trust 
  • How are we going to manage this
  • How can we work well together
  • Be explicit 
  • Let them know they’re not being judged
  
  
• Back yourself more
• Follow your intuition
• Don’t criticise yourself 
• If you have a gap in knowledge do something about it
• Reflection 
• Balance it up with action
• Think about your personal strengths

If the supervisee is passive 

• Understand what works best
• Is there an organisational issues
• Are they struggling with their work
• Do they know what supervision is
• Can be culturally different 
• Can be intimidating 

Ask them directly - if you suspect something don't wonder

Ask them

Supervision

Different ideas and experiences of what it is

Organisation can have pressure to use it as a management tool  while its an aspect of supervision ,we want supervision to be focused on deep thinking, reflection, professional growth.

Collaborative trusting relationship. There may always be that power difference if your supervisor is your line manager. 

Tips for supervisees

• Prepare for supervision
• • What do i want
  • What am I likely to get
  • What's the best way I can get that
  
  
• Take responsibility for what happens in supervision
• What outcome do you want?
• Ask others what works well, what do they do?

https://janewexler.com/

Face to face training - open to the public

Onsite training

Elearning course - online at https://janewexler.com/online-learning

AASW interview https://www.aasw.asn.au/events/event/Becoming-a-social-work-supervisor-An-interview-with-Jane-Wexler

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Laura Rouhan is the co-founder and general manager of friends for good. She has a background community development which spans over 15 years. Laura also manages a local neighbourhood house in the Western suburbs of Melbourne.

Throughout Laura's work with people she heard a lot of people talking about being lonely

Some were well connected and well resourced individuals that they were not getting enough social connection. This sparked an idea.

She thought hey ‘’Let’s do something about this! '' Why not us!?”

Friends for Good was Established in 2016. Its mission is to  ‘’Free people from loneliness’’

In this episode, we talked about the ...

Stigma around loneliness

What are the causes of loneliness?

• Getting a picture of it is difficult
• Poses a risk to long term health  
• Immensely detrimental to our health
• Layers of difficulty
• Chronic physical health
• Chronic mental health 
• Limited finances
• Speaking to more men than women 

How to get involved

‘’Say hello’’

Check out the website

Print a flier and put somewhere 

Talk to people about loneliness

Volunteer

Donate

Self-care tips:

‘Saying no’

Communities of practice

Photography

Going from student to professional and starting a social work newsletter with Joanne Young and Alice Cairn

Jo is doing her final year of a Masters of Social Work (Qualifying), and is currently supporting caseworkers working with vulnerable families and children. Alice is a social worker in a residential educational setting and recently graduated from a Masters of Social Work (Qualifying). Alice and Jo produce a periodical that centres around social workers, the field and the various challenges that people are addressing in their area of expertise. 

It all started with a video essay... 

Jo and Alice wanted to showcase the incredible diversity and skills of their peers. There were students in their course who had already accomplished so much in a variety of setting, locally and overseas.  The idea built momentum, Jo and Alice teamed up and Social Work Talk was born.

Find them on their Facebook page @Social Work Talk Quarterly  

In this episode listen to Jo and Alice share their experiences moving from students to professionals

Some of the things we talk about

• Challenges doing research on placement
• Having difficult conversations with your onsite supervisor or manager while on placement
• Being prepared for the expenses of the profession
• • Professional development
  • Supervision
  • Memberships and associations
  
  

Find Jo and Alice 

https://www.facebook.com/socialworktalkquarterly/

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In this episode, Sarah and I talk about the challenges of working with schools and balancing wellbeing and student academic outcomes. Sarah shares some of the various programs, some schools are implementing to support students with their wellbeing and mental health. We discuss the impact of being in a caring role and supporting those around us, Sarah shares her self care tips and how to set boundaries with those around you, so you’re not a ‘social worker’ 24 hours a day. 

Sarah completed her Bachelor of SW in 2006, and has worked in the community sector over the last 13 years. Sarah has worked mostly with children and adolescents, starting her career working with youth at risk of homelessness and going on to fulfil a range of different roles at various not-for-profit organisations, community health services and tertiary education providers.

Sarah has experience in case management, counselling, group work, and delivering school-based programs. One of my most rewarding roles was providing counselling to children and adolescents impacted by the 2009 Victorian Bushfires. Sarah is currently working in a community health setting where she supports schools to help students remain engaged in their education. She is particularly interested in early intervention approaches to working with children and adolescents.

Some of the things we talked about in this episode

• Some reasons for disengagement  from school
• • Carer responsibilities for students
  
  

• Working with students and anxiety

• Supporting teachers in professional development - Youth MHFA
• Animal-assisted therapy
• Working with key stakeholders
• • challenging to balance the needs of all the individual students, their needs etc
  
  

• Things Sarah wishes she knew then that she knows now
• • That she sought out 
  
  

• Mentors 
• Asking yourself can I learn from this person, can they be a positive mentor to me

• • Peers 
  • Good supervisors 
  
  
• Setting boundaries - being a social worker 
• • Don't have to be a social worker 24hrs a day
  
  

• How to upskill when working in schools or with young people
• • Understanding trauma and trauma-informed practice
  • Secondary consultation
  
  

• Mental health service provider
• Local CASA etc

• Linking in with external services in your area

• The importance of self-care - do what you need to look after yourself 

Today's show looks at a different way working with survivors of sexual assault. In this episode, you’ll hear how Clare uses trauma-sensitive yoga to support survivors of sexual assault. Clare Pritchard has been practising yoga since 1995.  She is a Certified Trauma Center Trauma Sensitive Yoga (TCTSY) Facilitator, a Certifed Iyengar Yoga teacher, and has completed a number of certificates in yoga programs for children.

In this episode, we talk about hows yoga help survivors of trauma and how it can be integrated with a range of other traditional therapies and medication.

We discussed burn out and self-care when working in an industry and with individuals that have experienced trauma.

Clare has been involved in working at Centres Against Sexual Assault since 2000. She began this association working as a Counsellor/Advocate at CASA House but her role in the field has now transformed into a role which provides support and healing to victim/survivors of trauma through yoga. Clare has delivered the yoga component of the Body Based Therapy Program at WestCASA (Centre Against Sexual Assault) since 2011, and at CASA House since 2017.  She has also delivered programs in the Northern and SouthEastern CASA’s, and Counterpoint Young Women’s Refuge. In a voluntary capacity, Clare has provided yoga classes within the Maribyrnong Detention Centre, the Asylum Centre Resource Centre and the YWCA Girl Storey program for marginalised young women

Clare talks about how trauma-sensitive yoga is different from other styles of yoga. When she started running it she brought into yoga  her knowledge of impacts of trauma to make it safe and appropriate 

Some key points of trauma-sensitive yoga

• It’s invitational
• All efforts are made to minimise triggers in the session
• experience of being able to make a choice
• when we think about trauma is generally an experience where people have had all choice and control taken away. 
• choice in where you move, how you move and what you do. Guided choice.
• there’s an intentional language of ownership - eg move your arm if you’d like to

It may not be suitable for

• People who are suicidal
• Who’ve had recent inpatient admissions

As a clinician its good to look at the credentials of the person running the yoga and if they have knowledge and experience in working with trauma. 

Listen out for them mentioning 

• Safety
• Minimising triggers
• No-touch in session

Some tools and resources recommended by Clare

You can find Clare at

www.yarrarangesyoga.com.au

David Emerson, E-RYT, founder and director of yoga services at the Trauma Center at the Justice Resource Institute in Brooklin, is one of the major contributors to this field. 

Body keeps score by Bessel van der Kolk

Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others. Author Laura van Dernoot Lipsky

tps://health.usnews.com/wellness/mind/articles/2017-03-29/how-yoga-helps-survivors-of-trauma

https://www.houstonchronicle.com/news/health/article/Trauma-centered-yoga-helps-patients-with-PTSD-6717475.php?t=7f53ff22de&cmpid=email-premium

https://www.socialworktoday.com/archive/111714p8.shtml

https://www.traumasensitiveyoga.com/uploads/3/1/6/6/31663259/fostermagimg20181005_11042983.pdf

http://www.traumacenter.org/products/pdf_files/Peaceful_Embodiment_Through_Yoga_R0002.pdf

http://www.traumacenter.org/products/pdf_files/Yoga_Complementary%20Treatment_PTSD_West_W0002.pdf

https://www.traumasensitiveyoga.com/ :  info about TCTSY and the Center for Trauma & Embodiment (formerly Trauma Center)

https://www.traumasensitiveyoga.com/resources.html : link to articles, publications and research (there are TCTSY-specific ones) 

https://www.aap.org/en-us/documents/ttb_aces_consequences.pdf : general info about the impact of childhood trauma. might not be relevant! 

www.yarrarangesyoga.com.au

Khadine Aharon is an Accredited Social Worker who specialises in EFT (Emotional Freedom Techniques).  She has more than 25 years of combined experience in Community Services and Natural therapies industries.  Khadine has worked with hundreds of people in individual, group and community settings.

EFT has become one of her favourite transformational tools and she is passionate about sharing this technique with others. Khadine combines her knowledge and skills to provide an interactive, practical and safe space for students to learn EFT Tapping. 

Listeners can receive $50 off Khadines training when mentioning the inside social work podcast.

What is EFT Tapping?

Emotional freedom technique (EFT) is an alternative treatment for physical pain and emotional distress. It's also referred to as tapping. It can be a stress-reduction technique and has a wide range of applications. There is a growing research base for this technique. 

Can be good for 

• Memories of events 
• Traumas 
• Pain relief
• PTSD
• Cravings/ dieting
• Getting on top of finances
• Improve health conditions 

We talk about the use of set up statements and example might be “even though I’m hurt I am still open to love”

Details of Khadines EFT training

Can be found here https://embraceempowerment.com/events/eft-tapping-training/

Resources discussed in the show

https://www.youtube.com/watch?v=ZKDhRohzSdU

Get in contact with Khadine

https://embraceempowerment.com/

Sign up to Khadines mailing list to get your free 15 Minute and Under Self-Healing Techniques by Khadine Aharon

Phone: 1300 037 778

facebook.com/EmbraceEmpowermentWithKhadine

https://au.linkedin.com/in/khadineaharon

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Visit the website for the latest info and show notes

 https://insidesocialwork.com/

In this episode, we talk about burn out and why self-care is crucial to prevent burnout. Helen shares her personal journey in the social work profession and how she experienced burnout while managing a team. This led Helen to develop her own burnout course and resources to support social workers. 

Originally from the UK Helen studied Social Policy and Politics at The University of Newcastle Upon Tyne and has a Masters of Social Work from Queens University Belfast, in Northern Ireland. Helen’s career has mainly been in the Family and childcare arena including Statutory child protection in the heart of Belfast, work with youth at risk of homelessness in Northern Ireland and Sydney and managerial role in an NGO family support and risk prevention program with families that had ROSH reports made.

In 2015 Helen experienced a psychological breakdown as a result of burnout and the impact of vicarious trauma and left her practicing social work career in mid 2016. Helen now has an emerging startup business with a focus on supporting practicing social workers to gain awareness, knowledge and skills to reduce the impact of vicarious trauma and burnout on their health and profession.

Helen has a growing interest in the role of Moral Resiliency, Moral Distress and Moral residue play in a Social Worker’s career and wellbeing.

Helen is launching a pilot of her specialised program, Because You Care - SOS (stands for save our social workers) in August providing online training and support to enable social workers to explore their wellbeing and the impact of their work.

Burn out is such a popular phrase at the moment. 

Now considered and occupational phenomenon - changing what it means and how it impacts people's working lives 

Sometimes we don't understand the signs and symptoms of burn out, often thinking its something wrong with us and some kind of deficits we have.

Syndrome from chronic workplace stress that hasn't been successfully managed. Easy to start associating blame, it’s not being managed by the individual, or by the organisation. 

We need to neutralise the idea of where the challenges have come, and not assign blame. We need to work together to prevent outcomes of burnout. 

Signs and symptoms of burn out

Physical signs

• Feeling tired, lacking energy, lethargic

• Changes in sleep - too little or too much

• Changes in appetite

Emotional signs  

• Increasing irritability

• Self doubt

• Feeling unable to do the things you normally do

• Sense of failure

• Feeling helpless and hopeless

• Feeling detached 

• Loss of motivation 

• Being cynical and negative 

• Decreased satisfaction 

Behavioural 

• Withdrawing from responsibilities

• Isolating yourself

• Coping with alcohol or other drugs

• Being late to work

• Missing work all together 

• Worker harder than normal

• Not taking leave

• Working additional hours

Vicarious trauma

Impact on ourselves from the repeated exposure of the traumatic material shared with us from our clients. Being alongside them as they handle/ go through those traumatic experiences. It starts to have an impact on the internal psyche and the external world view, the cognitive schema of the social worker.  As a professional, your self of self, your identity, worldviews and norms starts to shift. Very subtle, your sense of reality may be vastly different from that of others. 

Moral distress

We train ourselves to look at situations from different angles and assess what's happening. 

Where you know what the right thing is to do, but you’re prevented from taking that action due to constraints - organisation, budget, time etc

Then there is a consequence to that. You then have a physical or physiological response to that. 

It’s vitally important to take responsibility to do what is needed. 

You need to be given the time or you need to take the time. 

We need to look at our self-care as a seatbelt, we need to have them there as our daily support. 

The Because You Care - SOS (stands for save our social workers) program. 

8 week program broken up into 4 Modules to support you through the process of understanding Moral Distress,  Vicarious Trauma and Burnout and strategies to prevent it.

Module 1 - Reset your moral compass

Module 2 -mindset and context

Module 3 -mind body connection

Module 4 -professional sustainability

Interested in the At What Cost? Webinar.. Check it out here. 

Tips for a new social worker

Put self-care in the same bracket as other principals.  It's not an afterthought. Like a seatbelt, You don't put it on after a car crash

Be the caretaker of your own well-being. 

Resources

https://helengray.com.au/

https://members.helengray.com.au/because-you-care/

https://helengray.com.au/moral-distress

https://helengray.com.au/vicarious-trauma 

https://helengray.com.au/burnout

https://aifs.gov.au/publications/feeling-heavy/what-vicarious-trauma

Episode 8

Teen Mental Health First Aid

 Dr. Laura Hart is a Senior Research Fellow in the Engaging Minds in Body Image and Eating Disorders (EMBodIED) Research Team at La Trobe University’s School of Psychology and Public Health, and in the Centre for Mental Health, Melbourne School of Population and Global Health, at the University of Melbourne.  

Dr. Hart has been working in population mental health for over a decade. Her research focuses on developing, evaluating and disseminating training programs for the public to improve prevention, awareness and help-seeking for mental illness. Her research has been recognized with multiple awards, including a 2016 Rising Star Award from the Association for Psychological Science, and a 2017 Australia Endeavour Award to spend 6-months working with Harvard University’s Strategic Training Initiative for the Prevention of Eating Disorders in Boston, USA. 

She is currently working on two programs. Confident Body, Confident Child is a parenting program to promote body satisfaction, balanced eating patterns and physical activity in children aged 2-6 years. The teen Mental Health First Aid program is training course for secondary school students to learn how to assist a peer who is developing a mental health problem or experiencing a mental health crisis. 

What is mental health first aid?

An organisation started by Betty Kitchener and Prof Tony Jorm in 2000

Started the Youth MHFA program

To support young people with their mental health.

While this increased teachers knowledge and increased teachers confidence.

Just training adults wasn't enough to prompt young people to get help.

Research showed teens more likely to seek help for mental health problems from their friends.

How to teach young people the tools and skills they need and the appropriate level of responsibility that they can have. 

• not burden them
• not have them develop a disorder or problem
• not to be a counsellor or clinician to a friend. 

Just enough to teach them to provide that initial first aid. The emphasis is on getting an appropriate trusted adult involved.

When young people are establishing help-seeking behaviour have negative experiences of reaching out to adults, if they feel they are being rejected or stigmatised or well supported, they’re not as likely again in the future to reach out for help. 

What do teens learn in teen MHFA?

Breaks down concerns about confidentiality. Teaches them at what point the young person can break that confidentiality and go to an adult. 

Tips for adults

Listen non judgmentally

Understand the context that a young person is struggling with

Who are the appropriate supports for that person

It’s ok to say you’re not the right person

Sometimes the best thing you can do is to find the next person who will be the best support. 

Encourage other supports 

• Self help
• Linking in with friends
• Telephone help/ online counselling

Some symptoms can be misunderstood and seen as ‘moody’ or ‘difficult’

If you're feeling isolated and low, sad, or overwhelmed you my think peoples reactions may be negative. 

How to teach the difference between feeling stressed or sad and having a mental illness?

Change to a person's feelings, thoughts or behaviours that do go away and impact how they function day to day. 

Are mental health problems getting worse or are we talking about it more?

The simple answer is we don't know.

It’s really hard to say, we are talking about it more, 

The way we measure mental health problems has changed over time.

Despite us getting more treatment and talking about it more

We don’t seem to be getting happier

We have a higher quality of life than ever before but not happier.

Some psychological distress that's not alleviated by new advances in health, wealth and lifestyles.

Laura's tips for her wellbeing.

• Taking time out
• Supporting partner
• Getting out and meeting friends

To find out more about mental health first aid check out the MHFA website

https://mhfa.com.au 

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 Visit the website for the latest info and show notes

 https://insidesocialwork.com/

Show notes 

In this episode, I chat with Dr. Claire Kelly, the Manager of Research and Evaluation at Mental Health First Aid Australia. 

We chat about the distinctions between mental health and mental illness, barriers to help-seeking, and the impacts of not getting treatment early. Dr. Kelly shares insights on mental health literacy, the importance of early intervention, and how Mental Health First Aid training equips people with the skills to support others.

1. Understanding Mental Health and Mental Illness:

• Mental health, much like physical health, exists on a continuum. You can have good or poor health, and it's possible to manage a mental illness effectively while maintaining overall good health.

1. Barriers to Help-Seeking:

• Help-seeking is generally low across all age groups, with young people being particularly hesitant. They often experience low levels of stigma towards others but higher self-stigma, feeling they should manage on their own. Additionally, the normal changes during adolescence—such as shifts in focus, mood, and physical and behavioural changes—can make it hard to recognise when someone is struggling.

1. Impact of Not Getting Early Treatment:

• Not seeking help early can negatively impact educational outcomes, physical development, and social relationships. Withdrawal due to mental health issues can lead to loneliness, making it even harder to reach out for help.

1. Recognising Symptoms:

• Look for major negative changes in someone’s feelings, thinking, and behaviour that impact their ability to function and enjoy relationships. If these changes last more than a couple of weeks, they likely need help.

1. Help-Seeking Behaviour:

• Encourage open conversations about mental health. People are often afraid of making things worse or being seen as nosy, but it’s important to reach out and offer support.

1. Mental Health First Aid Training:

• Mental Health First Aid training provides education on recognising symptoms and identifying if someone is in crisis. It doesn’t teach counselling or diagnosis but offers a plan for connecting someone with the help they need.

1. "Mental health is like health – it’s a continuum. You can have good health or poor health, and it's the same with mental health." – Dr. Claire Kelly
2. "It's okay to have these conversations. I think so often people really care, but they don't take that next step because they're afraid they'll make things worse." – Dr. Claire Kelly
3. "Every single person should attend a mental health first aid course in the same way that I think every single person should attend a first aid course." – Dr. Claire Kelly

1. Mental Health First Aid Australia – Find resources and instructors in your area.

Submit a question to the Podcast

https://forms.gle/nvNQyw9gJXMNnveY6

Read the full transcript here https://marievakakis.com.au/having-conversations-about-mental-health-and-becoming-a-mental-health-first-aider/

Connect with Marie

https://thetherapyhub.com.au/

https://marievakakis.com.au/

https://www.instagram.com/marievakakis/

How to build a close and trusting relationship with clients while maintaining professional boundaries. 

What are professional boundaries?

While thinking about this topic I went through some of my old textbooks and none of them had anything about boundaries. I found it interesting that something so fundamental to our work it not explicitly taught or often discussed in depth. We talk about needing boundaries but rarely about what they are and how to develop and implement them.

“Why did you go into social work?” 

The answer usually centers on an interest in wanting to help or improve the lives of others

Key things to consider 

• boundaries are a cornerstone of social work
• There is often a power differential between client and professional
• you are in a position of power with respect to your clients
• thought of  & seen as the ‘expert’ have authority
• management of transference and countertransference are factors that cannot be ignored in this discussion
• safe, open and transparent relationship
• being clear to the client what will happen in a situation or circumstance, 

Being good at your job & acting in within the expectations placed on you. It's more than how you work with clients, it’s also how you manage and conduct yourself and your emotions. 

As social workers, we are often seen as the ‘expert’ have authority. You have a position and title, an employer and workplace, in many cases, you have the ability to deny or refuse the client access to the service or support. The power imbalance in relation to you and your relationship with them, even if they are not vulnerable in any other setting.  

This comes with a number of responsibilities

• Respect the client
• Ensure what you do doesn't harm them
• Actions based on the needs of the clients
• Trustworthy and responsible
• Truthful and honest

Every situation needs to be taken on its own merits. There's no book, podcast or guide that can cover all possible situations. It’s good to have a supervisor and/ or group supervision that you can discuss specific cases.

Boundaries- sharing with clients

In practice, boundaries require ongoing reflection, thought and readjustment 

Situations that may be blurring boundaries

• special treatment and urge to provide it 
• spending more time with one client more than others
• paying for things out of workers own pocket
• seeing the client outside work hours 
• sharing too much information or details about personal life 

The kinds of situations you can consider and reflect on.

If you bump into a client out in public while out shopping with your partner. 

What do you do? What do you say?

In a residential setting, a client comes to you after hours when you're off the shift.

Clients asking you about your personal life, if you have a partner or children.

A client hugs you at the end of a session. How do you explain that it is inappropriate to hug and you need to keep the relationship professional?

Sharing stories

Keep the story positive, de-identify details, prepare stories prior about things you’re happy to share and what is the message.

Have a message of hope and recovery.

Boundaries with workload and home

How can you set boundaries around what you can take on. 

Reflect on how you’re traveling and what your mood/ frame of mind is.

Telling people you can’t take on any more at the moment. 

Reducing caseloads, or taking more breaks.

A few resources I recommend

This is not an exhaustive list and you should familiarise yourself with your registering body’s code of ethics and consult with your team, manager and supervisor to discuss specific cases and situations. 

AASW code of ethics  

APS code of ethics

ACA code of ethics

Professional Boundaries in Social Work and Social Care

By Frank Cooper

Don’t forget to sign up to the Inside Social Work mailing list to get your free social work career guide and get notified of new episodes and resources.

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