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When things go sideways in the field, do you freeze, complain or solve?

In this episode, Lisa and Cindy tackle the shortcut mindset that keeps reps stuck and show you how to shift from asking to acting.

They share real stories like the lifeline text stream that saved a case in the nick of time  and break down how top performers build trust by becoming the solution, not the problem.

You’ll walk away ready to pause, think critically, and tackle any problem with confidence, creativity, and grit so your customers always know they can count on you.

Must-Hear Insights and Key Moments

• The Shortcut Mindset – Why too many reps default to asking for help instead of owning the issue themselves.
• Own It Before You Outsource – Cindy’s powerful reminder that you’re the first line of defense for any problem.
• Tap Into Your Lifeline – Lisa shares how a simple text chain turned into a field rep’s secret superpower.
• How to Slow Down to Solve Faster – The importance of taking five seconds to pause instead of panicking.
• When Complaining Backfires – The hidden damage when you throw problems up the chain and hope they disappear.
• Become the Solution – Why the best reps aren’t just problem solvers — they’re solution makers their customers trust.
• Solve Like You Sell – The mindset shift to tackle every problem with confidence, creativity, and grit.
• Everything Is Figureoutable – Marie Forleo’s mindset in action: break down big problems into manageable steps.

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A Team Dklutr production